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Cancellation service #1 in New Zealand
Cancel Basenji Apps: Easy Method
What is Basenji Apps
Overview
Basenji Apps is a mobile app developer that offers subscription-based mental health and quiz-style apps distributed via the Apple App Store, Google Play, and directly through its website.
How the service is offered
Subscriptions are handled through the platform used to purchase (Apple, Google, or Basenji's website), and platform rules typically govern billing, cancellations, and refunds.
How to cancel Basenji Apps
Cancel via Apple App Store
- Open your Apple ID account settings (on iPhone/iPad or via Apple support).
- Find Subscriptions and turn off Auto-Renew for the Basenji Apps subscription.
- Do not assume deleting the app or your Basenji account cancels the subscription.
Cancel via Google Play
- Open Google Play Store → Menu → Subscriptions.
- Select the Basenji Apps subscription and choose Cancel subscription.
- Deleting the app will not cancel the subscription; cancel in Google Play instead.
Cancel via Basenji website
- Email [email protected] to request cancellation for subscriptions purchased via the website.
- Include your purchase details (order ID, email used) to speed up processing.
- Deleting the app has no effect on website subscriptions.
What happens when you cancel
Access after cancellation
After cancellation you generally keep access to paid content until the current paid period ends.
Access is not usually cut immediately unless specified by the seller or platform.
Renewal and billing
Turning off auto-renew prevents future charges at the next renewal date, but it does not reverse charges already billed.
For App Store and Google Play purchases, billing records are managed by Apple or Google, not Basenji Apps.
Data and account retention
Canceling a subscription does not automatically delete your Basenji account or stored data unless you request account deletion separately.
Contact [email protected] for account or data deletion requests if needed.
Will I get a refund?
Purchases via App Store or Google Play
Refunds for purchases made through Apple or Google must be requested directly from those platforms under their refund rules.
Basenji Apps cannot grant refunds for charges processed by Apple or Google.
Purchases via Basenji website
Website purchases are generally non-refundable and non-exchangeable, except where required by law or specific terms stated at purchase.
See Basenji's terms for details: Terms of Use.
EU/EEA/UK/Switzerland exception
- Residents of the EU/EEA, UK, and Switzerland have a 14-day withdrawal right for website purchases with full reimbursement if contacted within 14 days.
- This exception does not automatically apply in New Zealand; check local rights below.
Basenji Apps plans and pricing
App Store plans
Pricing shown on the App Store listing is in USD for the New Zealand listing; actual billed NZD amounts may vary due to currency conversion by Apple.
Google Play plans
Google Play weekly pricing and free-trial options may differ from the App Store listing; check your Play account before subscribing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly (App Store) | US$8.49 | Weekly | 7-day free trial |
| Monthly (App Store) | US$29.99 | Monthly | Standard subscription |
| Annual (App Store) | US$59.99 | Annual | Standard subscription |
| Weekly (Google Play) | US$5.99 | Weekly | 7-day free trial |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require clear disclosure and prohibit misleading conduct.
Businesses must not hide fees or misrepresent how subscriptions renew or how to cancel.
How this applies to Basenji Apps
Practices like hidden fees, difficult cancellation, or non-transparent trial conversions could raise concerns under NZ law and may be actionable.
There is no explicit NZ-wide 14-day digital cooling-off period for online digital purchases; website purchases are likely non-refundable unless law requires otherwise.
What you can do
- Save all communications, receipts, and screenshots showing the offer and trial terms.
- Contact the Commerce Commission or Citizens Advice Bureau for guidance if you suspect misleading conduct.
Customer experiences
Positive feedback
Some users report useful functionality and value from free trials; for example, Breeze has positive App Store ratings indicating initial user satisfaction.
See a representative app listing: Breeze on the App Store.
Negative feedback
Multiple reviews report unexpected charges after trials, difficulty cancelling subscriptions, and challenges obtaining refunds.
Examples include complaints of high charges after low-cost quizzes and unresolved billing disputes reported on review sites.
Where complaints appear
- Trustpilot and BBB pages show recurring themes of surprise billing and poor support: Trustpilot, BBB.
- These reports are important context but vary by individual case and purchase channel.
Documentation checklist
Essential purchase records
- Order confirmation emails or receipts from Apple, Google, or Basenji website.
- Subscription ID or transaction ID shown in the platform's purchase history.
- Payment method statement showing the charge (bank, card, or PayPal).
Support and cancellation proof
- Copies/screenshots of cancellation attempts, confirmation messages, or emails to [email protected].
- Any chat transcripts or timestamps showing unsuccessful attempts to cancel through the app.
Common mistakes
Deleting the app instead of cancelling
Many users delete the app and assume the subscription is cancelled, but platform subscriptions continue until cancelled through Apple, Google, or via a website request.
Requesting platform refunds from Basenji
Another frequent error is asking Basenji to refund App Store or Google Play charges; those refunds must be handled by Apple or Google.
Not saving proof
Failing to keep receipts, screenshots, or cancellation confirmations makes disputes harder to resolve with platforms or consumer agencies.
Comparative recap
Quick channel comparison
| Purchase channel | How to cancel | Refund possible? | Contact |
|---|---|---|---|
| Apple App Store | Turn off auto-renew in Apple ID Subscriptions (do not just delete app). | Request refund from Apple under their policies; Basenji cannot issue it. | Apple support |
| Google Play | Cancel via Google Play → Subscriptions (deleting app does not cancel). | Request refund from Google Play under their policies; Basenji cannot issue it. | Google Play support |
| Website (direct) | Email [email protected] with purchase details to request cancellation. | Generally non-refundable unless required by law or stated otherwise in terms. | [email protected] and Subscription Terms |
After cancelling
Check your statements
Monitor your Apple/Google/bank statements for any unexpected future charges after cancellation.
If further charges appear, capture the transaction details and lodge a dispute with your payment provider if needed.
Useful links and next steps
- Basenji subscription terms: Subscription Terms
- Basenji terms of use: Terms of Use
- Apple refund requests: Request a refund from Apple
- Google Play refunds: Request a refund from Google Play
Address
Registered address
Greg Tower, Floor 2, 7 Florinis, Nicosia 1065, Cyprus
Notes about contacting Basenji
Basenji appears to be based in Cyprus; for website subscription issues email [email protected].
For platform purchases, contact Apple or Google as they handle billing and refunds for their stores.
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Written by Hudson Phillips
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.