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Cancellation service #1 in New Zealand
Amoapps (operated by amo / Amoapps Limited) offers mobile fitness and nutrition services through apps and web subscriptions.
Subscriptions and in-app purchases provide access to workout plans, meal plans and related premium features.
Purchases commonly occur via the Apple App Store or Google Play store, and some subscriptions may be sold directly via a web checkout.
Legal and refund processes can differ depending on whether the purchase was made through a marketplace or directly with Amoapps Limited.
Cancelling stops future automatic renewals, but access typically continues until the end of the period you already paid for.
Billing already processed for the current period is usually not reversed automatically unless a refund is approved by the marketplace or vendor.
Your account and in-app data are generally retained unless you request deletion; retention policies vary by provider.
Contact Amoapps support if you want account deletion or data export; keep copies of important information before requesting removal.
The table below summarises typical plans and prices shown in USD; regional pricing in NZD will vary by store and exchange rates.
Prices displayed in the New Zealand App Store may appear in USD as shown and will convert to NZD at Apple/Google rates.
Check the store listing or your purchase receipt for the exact local currency amount charged.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month | US$39.99 | Monthly | Full access subscription |
| Meal plan | US$13.99 | One-time add-on | Nutrition plan only |
| 3 Months | US$69.99 | Quarterly | Full access subscription |
| 6 Months | US$99.99 | Semi-Annual | Full access subscription |
| 1 Year | US$99.99 | Annual | Full access subscription |
| Workout & Meal plan bundle | US$33.99 | One-time bundle | Combined workout and meal plan |
| Workout & Meal plan bundle | US$50.99 | One-time bundle | Alternate combined workout and meal plan |
| 1-Month Workout & Meal plan | US$39.99 | Monthly bundle | Workout and meal plan for one month |
| 1-Year Meal plan | US$39.99 | Annual | Nutrition plan only for one year |
In New Zealand your rights are mainly protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act.
Digital services must be as described, fit for purpose and not misleading; remedies are available if the service is faulty or misrepresented.
Some user reports describe difficulty obtaining refunds, especially where sellers cite their terms and payments were via in-app marketplaces.
A notable complaint thread reports frustration with PayPal and refund disputes when add-ons or charges were unexpected.
Verified positive reviews were not provided in the available data, so balance is based on general marketplace behaviour.
Marketplaces (Apple/Google) and banks sometimes intervene successfully, so persistence with proper evidence can help.
A common error is deleting the app instead of cancelling the subscription in the App Store or Google Play account settings.
Another mistake is assuming merchant contact alone will stop marketplace billing - you must cancel via the store for store purchases.
Expecting an automatic refund after cancellation is another frequent misunderstanding; refunds are not automatic and depend on the vendor or marketplace policies.
Also, assuming a 14-day refund applies universally can lead to disappointment - regional laws and immediate-delivery waivers affect entitlement.
This table summarises the main practical differences between purchase routes and expected outcomes.
Use the row that matches your purchase method to select the correct cancellation and dispute path.
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Apple App Store | Cancel via Apple subscription settings (not the app). | Depends on Apple's refund policy; possible but not guaranteed. | Apple handles billing and refunds; deleting the app does not cancel. |
| Google Play | Cancel via Google Play subscriptions in your account. | Depends on Google Play policy; request via store support. | Google manages charges and dispute resolution for Play purchases. |
| Direct Web Purchase | Cancel in your online account, email support, or send a cancellation letter. | Varies by vendor terms and local consumer law; may be more flexible in NZ. | Keep written proof; cancellations often take effect at period end. |
Confirm you received cancellation confirmation by email or on-screen and keep a copy for records.
Verify your next billing statement or payment method to ensure no further renewals occur.
AMAYOAPPS LTD
Constace Street, International House E16 2DQ, London, United Kingdom
The primary address available is in the UK; legal terms and contact details may reference Amoapps Limited in the UK.
If you are in New Zealand, local consumer laws apply for web purchases, but marketplace purchases remain subject to the platform's processes.
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Written by Sophie Wright
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.