Cancel Devroq Apps: Easy Method

What is Devroq Apps

Overview

Devroq Apps is a US‑based mobile app developer offering digital apps and subscription services, including ancestry and interactive content titles such as MyTraits.

Where it operates

Devroq Apps appears to operate from the United States and does not list a New Zealand postal address.

Their only publicly available registered address is in Great Neck, New York, USA.

How to cancel Devroq Apps

Cancel via Apple App Store (iPhone / iPad)

• Open Settings on your device and tap your Apple ID name.
• Tap Subscriptions, find the Devroq/related subscription and tap Cancel Subscription.
• Note: Uninstalling the app does not stop the subscription; you must cancel from your Apple ID.
• Apple support: Manage subscriptions (Apple).

Cancel via Google Play (Android)

• Open the Google Play Store app and tap Menu (three lines) → Subscriptions.
• Select the Devroq/related subscription and tap Cancel subscription.
• Note: Removing the app does not cancel the billing; cancel in Play Store.
• Google support: Manage subscriptions (Google).

Cancel via Web / Direct Purchases

• Sign in to your account on the Devroq/MyTraits website and go to “My Plan” or account settings.
• Cancel there at least 24 hours before the renewal date to prevent further charges.
• Some direct purchases require support help - follow the site’s cancellation steps or email support with account details.

What happens when you cancel

Access after cancellation

When you cancel a subscription you typically retain access until the end of the current paid period.

Access end dates depend on the platform (App Store, Play Store, or direct account handling).

Renewal and billing

Auto‑renewal stops for future billing cycles once cancellation is processed by the platform.

Failure to cancel via the correct platform can result in continued charges despite uninstalling the app.

Data and account

Cancelling does not necessarily delete your account or stored data; check account settings for deletion options.

If you want data removed, contact Devroq support and request account deletion explicitly.

Will I get a refund?

General refund policy

Devroq Apps' platform terms indicate they do not provide refunds for digital purchases made through app stores.

Digital content is typically available immediately after purchase, which limits statutory refund rights.

Exceptions for direct purchases

For direct web purchases (for example MyTraits), refunds may be offered by Devroq.

To request a refund for direct purchases you must email support with your name, date, receipt and reason.

Practical steps if you want a refund

• If purchased via Apple or Google Play, request a refund through Apple/Google support channels first.
• If purchased on the web, email Devroq support with full purchase details and the reason for refund.
• If you cannot get a resolution, consider contacting your bank for a charge dispute or a chargeback.

Devroq Apps plans and pricing

Available pricing information

No New Zealand‑specific pricing was publicly available for Devroq Apps at the time of this guide.

Developers can set localized App Store prices, but Devroq’s NZ pricing was not found.

Summary table

Your consumer rights in New Zealand

Information and delivery rights

Under NZ consumer law you are entitled to clear information before purchase, including price and renewal terms.

If a digital service was delivered promptly, your right to withdraw may be limited once access has begun.

Unauthorized charges and misleading conduct

• If you experience unauthorized or recurring charges, you can contact the Commerce Commission or your bank.
• Complaints about misleading practices can be raised with the Commerce Commission for investigation.

Dispute options

You can request a chargeback from your card issuer if refunds are refused and you suspect deceptive conduct.

Keep records of attempts to contact the company, billing dates, and any screenshots to support your claim.

Customer experiences

Positive feedback

Some users praised the ancestry and interactive approach of Devroq’s apps, noting unique and well‑designed visuals.

Trustpilot comments included appreciation for fresh ideas and engaging presentation prior to subscription issues.

Negative feedback

Several users reported unexpected or recurring charges (reported amounts around $25 - $29 weekly) that continued after uninstalling.

Many complaints cite difficulty cancelling subscriptions, broken cancellation links, and ignored refund requests.

Regulatory complaints

BBB and other complaint platforms include reports of unauthorized weekly charges and misleading trial models.

These patterns suggest caution: always confirm cancellation via the platform and keep proof of cancellation.

Documentation checklist

What to collect before contacting support

• Account email or username used for the purchase.
• Purchase date, receipt number and billing amount.
• Platform used (Apple App Store, Google Play, or direct web) and device type.

Evidence for disputes

• Screenshots of subscriptions listed in Apple/Google settings showing active billing.
• Confirmation emails, payment records or bank statements showing charges.
• Copies of cancellation attempts, support emails and any automated replies.

Common mistakes

Uninstalling instead of cancelling

Many users assume deleting the app stops billing; it does not. Subscriptions must be cancelled via the store or account page.

If you only delete the app, the subscription often continues and new charges will appear on your card.

Not checking the correct platform

Purchases made through Apple, Google Play or directly must be cancelled on that same platform.

Contacting the developer while the store subscription is still active will not stop future renewals.

Poor record keeping

Failing to keep receipts, screenshots or cancellation confirmations makes disputes harder to resolve.

Always save emails, transaction records and any correspondence with support for evidence.

Comparative recap

Quick comparison

After cancelling

Confirm cancellation

After you cancel, check your Apple ID or Google Play subscriptions to confirm the status shows “cancelled” or “will not renew.”

Keep a screenshot or confirmation email as proof of cancellation.

Useful links and next steps

• Apple Subscriptions Help
• Google Play Subscriptions Help
• Commerce Commission (New Zealand)
• Consumer Protection (NZ)
• Devroq official site

Address

New Zealand postal address

No New Zealand postal address for Devroq Apps was found in public records at the time of this guide.

If you need a postal address for complaints, consider using your local consumer agency contact details.

Registered company address

Devroq Apps' available registered address is in the United States:

15 Cutter Mill RD Unit 556, Great Neck, New York 11021, USA