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I hereby notify you of my decision to terminate the contract relating to the Browserstack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Browserstack: Easy Method
What is Browserstack
Overview
BrowserStack is a cloud-based testing platform that provides access to real devices and browsers for web and mobile app testing.
It is used to run manual and automated tests, integrate with CI/CD pipelines, and test across multiple OS and browser combinations.
Core capabilities
Key capabilities include live device testing, automated Selenium and Appium testing, and visual testing tools.
BrowserStack is sold as a subscription service with tiered plans and team licensing options managed online.
How to cancel Browserstack
Cancel when purchased directly (web)
- Sign in to the BrowserStack account as the account Owner.
- Go to Account & Profile, scroll to the bottom, and click "Cancel Plan".
- This stops auto-renewal; access continues until the end of the current billing cycle.
- Reference: BrowserStack support.
Cancel when purchased via Sales team or third parties
- If purchased through BrowserStack Sales, contact your account representative or BrowserStack support to request cancellation.
- App Store and Google Play do not manage BrowserStack subscriptions; cancel through your BrowserStack web account instead.
- Guidance: BrowserStack support and third-party guide.
What happens when you cancel
Access and billing
Cancelling stops future auto-renewal but does not immediately terminate your current access.
You will retain access to the service until the end of the paid billing cycle for which you have already paid.
Account data and limits
Your account data and test artifacts typically remain available while your subscription is active until the billing period ends.
After the subscription expires, access may be restricted and stored data policies follow BrowserStack's retention and account terms.
Will I get a refund?
Standard refund policy
BrowserStack states that prorated refunds or refunds for partial remaining periods are not offered when downgrading or cancelling.
Pending balances or prorated amounts are generally not refunded; access remains until the end of the billing cycle.
Exceptions and special cases
- App Percy (a BrowserStack product): cancellation stops auto-renewal but does not provide refunds for the remaining billing period.
- There is no public indication of an automatic 14-day cooling-off refund right in BrowserStack documentation.
- Reference: BrowserStack plans FAQ and App Percy docs.
Browserstack plans and pricing
Pricing overview
Official BrowserStack prices are typically quoted in US dollars (USD) on BrowserStack's site.
No definitive New Zealand Dollar (NZD) plan prices were found in the available documentation for 2024/2025.
Typical plan examples
| Plan | Typical price (USD) | Price in NZD |
|---|---|---|
| Live (individual) | US$29/month (billed annually) or US$39/month (monthly) | Varies |
| Automate / App Automate | Varies by concurrency and billing (quoted in USD) | Varies |
| Teams / Enterprise | Custom pricing (USD) via Sales | Varies |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act which govern clear and non-misleading business practices.
Digital services are covered by these laws, but how cooling-off rights apply depends on the sale method and disclosures.
Practical application
- Businesses can set no-refund policies for digital services if they are clearly stated and not misleading.
- If you believe you were misled about renewal or charged after cancellation, you may have recourse under the Fair Trading Act.
- For firm advice contact Consumer Protection in New Zealand or seek legal guidance.
Customer experiences
Positive feedback
Users in New Zealand praise access to real devices, cross-platform testing, ease of integration, and reliable test coverage.
Sources include GetApp NZ and Capterra NZ, highlighting intuitive interfaces and useful CI/CD integration.
Negative feedback
Some users report aggressive or unclear cancellation and renewal practices, billing problems, and mixed support experiences.
Other common complaints include performance issues under heavy load, session limits, and pricing concerns for small teams.
Documentation checklist
Before you cancel
- Confirm you are signed in as the account Owner.
- Note your current billing period end date and payment method.
- Export or back up any essential test logs, screenshots, or recordings.
When contacting support or Sales
- Have your account ID, invoice numbers, and purchase details ready.
- Record dates and names/emails of any support or Sales contacts.
- Keep screenshots of account cancellation screens and confirmation emails.
Common mistakes
Assuming app-store cancellation applies
Example: Cancelling in iOS Settings or Google Play does not cancel a BrowserStack subscription because BrowserStack subscriptions are managed via the web account.
This can lead to ongoing charges if you think the app-store action was sufficient.
Not cancelling as the account Owner
Example: Team members without Owner permissions try to cancel and cannot stop renewal; this delays cancellation and may cause unexpected billing.
Always verify you have Owner access or contact your account Owner or Sales rep for assistance.
Comparative recap
At-a-glance comparison
| Aspect | BrowserStack | Typical alternatives |
|---|---|---|
| Device coverage | Wide real-device coverage and browser matrix | Some competitors offer similar coverage; availability varies by vendor |
| Pricing | Quoted in USD; can be seen as costly for small teams | Some alternatives offer lower-cost tiers or different concurrency pricing |
| Cancellation & refunds | No prorated refunds; cancellation stops auto-renewal only | Refund policies vary; some vendors offer prorated refunds or trial refunds |
| Support experience | Mixed reviews: good technical features but some users report support or billing friction | Support quality varies widely; enterprise plans often receive priority support |
After cancelling
What to expect immediately
You will receive confirmation that auto-renewal is disabled and that access continues until the billing period ends.
Save any confirmation emails and the cancellation screenshot for your records.
Helpful links and contacts
- BrowserStack cancellation FAQ: browserstack.com support
- Downgrade and refund policy: plans & pricing FAQ
- App Percy cancellation docs: App Percy docs
Address
New Zealand postal address
BrowserStack does not provide a specific postal address in New Zealand for subscription cancellation.
Cancellations and account management must be done online via your BrowserStack account or by contacting BrowserStack support.
Support contact
Contact your BrowserStack account representative or use the BrowserStack support links above for assistance.
Record any support interactions and confirmations to help resolve billing or cancellation disputes.