What is Bubbi
Bubbi is a web and mobile service that offers image-generation and image-enhancement tools through subscription plans. It is accessible via bubbi.app and through mobile app stores, and provides paid plans that grant usage credits or features for creating and modifying images.
How to cancel Bubbi
- Web (website subscription) - Log into your account at bubbi.app, go to the subscription or billing section, complete the cancellation form, and submit it at least 24 hours before the end of the current subscription period. You may also contact support via the site contact form or by email at [email protected] if you cannot access the cancellation form.
- App Store (iOS/Google Play) - If you purchased through Apple App Store or Google Play, you must cancel through that store’s subscription management. Bubbi cannot directly cancel or refund App Store purchases; contact Apple or Google Play support for cancellation and refund requests.
What happens when you cancel
When a website subscription is cancelled through your Bubbi account or support, the subscription will not renew at the next billing date. You retain access to paid features until the end of the current paid period. For App Store purchases, cancelling in the store prevents future renewals but access until the end of the paid period is governed by the store’s policies. Bubbi may retain account and usage data in accordance with its privacy policy; cancelling typically does not automatically delete your account unless you request account deletion separately.
Will I get a refund?
Subscription fees (initial, renewal, monthly, annual) are generally non‑refundable except where required by applicable law. If you had a trial, cancel before it ends to avoid being charged; once a trial converts to paid it is normally non‑refundable. Billing errors such as duplicate or unauthorized charges should be reported promptly - typically within 14 days - and if confirmed Bubbi may issue a refund or credit. Service dissatisfaction, compatibility issues, or failure to cancel before renewal are not grounds for refunds in most cases, though Bubbi may offer discretionary credits or extensions during systemwide outages. Purchases made through an app store must be handled by that store and are subject to the store’s refund rules.
Bubbi plans and pricing
| Plan | Price | Period | Features |
| Unknown (Monthly Subscription) | ≈ C$55.00 per month (reported by users) | Monthly | Not specified publicly; likely includes credits for image generation/modification |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws generally prohibit unfair or deceptive practices, including hidden subscription charges. Rights and remedies can vary by province; some contracts may have a cooling‑off period, but digital subscriptions are treated differently across jurisdictions. If you face deceptive billing or unauthorized charges, you may seek a chargeback through your payment provider, file a complaint with provincial consumer protection offices, or report issues to the Competition Bureau. Keep documentation of charges and communications to support any complaint.
Customer experiences
Some users praise Bubbi’s tools for producing high‑quality images and a polished experience. Other users report issues: examples include being charged recurring subscription fees after a low initial trial charge, not receiving confirmation emails, or difficulty identifying and cancelling a subscription. These mixed experiences suggest paying close attention to the purchase flow, receipts, and subscription settings at the time of purchase.
Documentation checklist
- Account email and username, receipts or transaction IDs (initial charge and later charges), dates and amounts charged, screenshots of purchase pages and subscription settings, bank or card statements showing disputed charges, and copies of any support correspondence (emails, ticket numbers).
Common mistakes
Common errors include assuming a one‑time purchase is not a subscription (resulting in unexpected renewals), cancelling too close to the renewal time (missing the 24‑hour deadline), trying to cancel via Bubbi when the purchase was made through an App Store, and failing to keep receipts or screenshots. Another frequent issue is waiting more than the allowed window to report billing errors - timely reporting improves the chance of a refund or credit.
Comparative recap
| Method | Refund | Difficulty |
| Website account cancellation | Generally non‑refundable; billing errors reviewed case‑by‑case | Low (fast if you can access your account) |
| App Store (Apple/Google Play) | Refunds handled by the store and subject to store policies | Medium (must use store support) |
| Contact Bubbi support (contact form / email) | Refunds handled per policy; possible for confirmed billing errors | Medium (response times vary) |
| Bank/card chargeback | Depends on issuer investigation | High (can be time‑consuming and outcome varies) |
After cancelling
After you cancel, keep a copy of the cancellation confirmation or support ticket and monitor your bank or card statements to ensure no further unauthorized charges appear. If your purchase was via Apple or Google, follow their refund and dispute procedures: Apple subscription support and Google Play subscriptions. For billing disputes or consumer protection guidance in Canada, consider resources such as the Competition Bureau (competitionbureau.gc.ca) and the Financial Consumer Agency of Canada’s guidance on chargebacks (FCAC chargebacks). If you need to contact Bubbi, use Bubbi or email [email protected].
Address
Punchbowl Centre, Elia Zammit Street, St Julians, STJ3154, Malta