Cancel BUILDERTREND online
Cancellation service #1 in United States
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Buildertrend service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Buildertrend: Easy Method
What is Buildertrend
Overview
Buildertrend is a cloud-based project management and construction management platform for builders, remodelers and contractors.
It centralises project data such as scheduling, budgets, client communication and invoices into a single online system.
Who uses it
Typical users include small-to-medium construction companies, project managers and homeowner clients who receive invoices and updates.
New Zealand businesses commonly use Buildertrend through a regional sales process or by converting U.S. pricing to NZD with applicable GST.
How to cancel Buildertrend
Cancel via web (direct subscription)
- Sign in to your Buildertrend account.
- Go to Manage Subscription in your account settings and click Cancel Subscription before your renewal date.
- If you prefer, email your Buildertrend customer success representative to request cancellation; written notices to the Legal Department do not process subscription cancellations.
- See Terms & Conditions for details: Buildertrend Terms & Conditions.
Cancel via mobile (App Store / Google Play)
- iPhone/iPad: Open Settings > your Apple ID > Subscriptions > Buildertrend and select Cancel. This stops future charges; refunds are not guaranteed.
- Android: Open Google Play Store > Menu > Subscriptions > Buildertrend and select Cancel. This prevents future billing but typically does not refund the current term.
- For app-specific guidance see third-party instructions: App cancellation guide.
What happens when you cancel
Access and timing
If you cancel before your renewal date, your access continues until the end of the paid term.
Subscription cancellation generally takes effect at the next renewal; mid-term cancellations do not usually terminate immediate access.
Data and account handling
Your project data typically remains in your account after cancellation, but access may be removed at the end of the paid period.
If you need copies of records, export or download important files and invoices before your access expires.
Will I get a refund?
General refund policy
Buildertrend subscriptions are non-refundable for fees already paid during an active term; cancelling mid-term does not trigger a refund.
The standard Terms & Conditions state that cancellation only prevents future renewals and does not return fees for the current billing period.
Exceptions and client refunds
- A documented "money back guarantee" applies only if explicitly stated on your Order Form; otherwise no refund is available.
- Refunds to clients for owner invoices are supported: credit card refunds can take 1 - 5 business days; ACH refunds may take ~10 days.
- The "Issue Refund" option for client payments disappears after 60 days; after that you must contact WePay or Buildertrend for support.
Buildertrend plans and pricing
Pricing availability
No publicly listed Buildertrend pricing in New Zealand dollars (NZD) was found for 2024/2025.
Pricing is typically provided in USD or via a regional sales process and may include GST when billed in NZD.
Representative plan list
| Plan | Price (NZD) |
|---|---|
| Essential | Varies |
| Advanced | Varies |
| Complete | Varies |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumers have rights under the Consumer Guarantees Act for services that are faulty, not supplied with reasonable care, or misrepresented.
If Buildertrend’s service materially fails to meet guarantees, you may have remedies under NZ law despite the vendor's stated refund policy.
Cooling-off and digital subscriptions
- There is no standard statutory 14‑day automatic cooling-off period for digital subscriptions in NZ unless the seller offers one.
- Buildertrend’s terms do not state a general automatic cooling-off or refund period for subscriptions.
Customer experiences
Positive feedback
Some New Zealand users praise Buildertrend for ease of use, centralising project information and saving time on project management tasks.
Other reviewers highlight helpful customer support and attentive account representatives for onboarding and problem resolution.
Common complaints
Negative reviews note usability problems such as login issues, clunky UI, limited app features and difficult navigation for less tech-savvy users.
There are reports of denied refunds, unexpected charges after attempted cancellation, and concerns about changing pricing or perceived value.
Documentation checklist
Before you cancel
- Account email and username used to sign in.
- Order Form or subscription confirmation showing any money‑back guarantee.
- Payment receipts and the date of your next renewal.
When requesting cancellation
- Copy of your cancellation request (screenshot or sent email).
- Contact details for your Buildertrend customer success representative.
- Exports of project records, invoices and owner payment receipts if you need offline copies.
Common mistakes
Assuming email to Legal will cancel subscription
Many customers mistakenly send written notices to Buildertrend’s Legal Department expecting cancellation.
Per Buildertrend’s process, subscription cancellations must be done via account settings or by emailing your customer success representative.
Waiting until after renewal
Failing to cancel before the renewal date often results in another charged period with no automatic refund.
Always cancel before the next renewal and keep confirmation of the cancellation action.
Comparative recap
At-a-glance comparison
| Feature | Buildertrend (summary) |
|---|---|
| Cancellation method | Manage Subscription in account settings or email customer success rep; app stores for mobile subscriptions |
| Refunds | Generally non-refundable; exceptions only if stated on Order Form; client payment refunds supported |
| Usability | Mixed reviews: praised for centralisation but criticised for clunky UI and learning curve |
| Support | Some users report strong personal support; others report slow or unhelpful responses |
| Pricing transparency | No public NZD pricing; USD pricing commonly shown and regional pricing provided via sales |
After cancelling
Confirmations and backups
Keep the cancellation confirmation and any email replies from Buildertrend or your account representative.
Export important project files, client invoices and financial reports before your account access ends.
Useful links
- Buildertrend Terms & Conditions
- Issuing a refund to your client (Buildertrend help)
- Mobile subscription cancellation guide
Address
Registered address
Buildertrend Solutions, Inc., Legal Department, 11818 I Street, Omaha, NE 68137, United States.
Note: Mailing the Legal Department will not process subscription cancellations; use Manage Subscription or contact your customer success representative to cancel.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.