Cancel CAMSCANNER online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Camscanner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Camscanner: Easy Method
What is Camscanner
Overview
CamScanner is a mobile app that converts photos of documents into scanned PDFs and images, with features such as OCR, cloud sync and sharing.
The app is offered through app stores (Google Play and Apple App Store) and may include free, paid one‑time purchases and subscription options.
How it is distributed
CamScanner distribution and billing are handled by the app stores for Android and iOS, not directly by the developer for most users.
This means purchases, renewals and refunds are usually processed via Google Play or the Apple App Store.
How to cancel Camscanner
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Find CamScanner in the list and tap Cancel subscription, then follow prompts to confirm.
- There is no way to cancel a Play subscription directly through the CamScanner app or website.
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone/iPad and tap your name → Subscriptions.
- Select CamScanner and tap Cancel Subscription, then confirm the cancellation.
- CamScanner cannot cancel App Store subscriptions on your behalf; the cancellation must be made through Apple.
Web or direct purchases
- CamScanner does not support direct cancellation via its website or help portal for typical subscriptions.
- If you bought a direct web subscription (rare), follow the specific instructions from the purchase confirmation or contact the store listed on that receipt.
What happens when you cancel
Access to premium features
After cancellation your paid features will typically remain active until the end of the paid period you already paid for.
Once the paid period ends, premium features will stop and the app will revert to the free tier.
Renewal and billing
Cancellation stops future automatic renewals; it does not automatically refund past charges unless an exception applies.
Make sure to cancel through the same app store account that was used to purchase the subscription.
Data and account
Cancellations usually do not delete your account or local files automatically; your scanned documents may remain in the app or cloud.
If you want the account deleted or data removed, follow the app’s account deletion steps or contact support and keep evidence of the request.
Will I get a refund?
Google Play refund rules
Google Play allows refund requests within 48 hours of purchase in most cases; after 48 hours refunds are unlikely unless there are technical or unauthorized charge issues.
Request a refund via Google Play’s purchase history or Help Centre; provide evidence if the charge was unauthorized or faulty.
Apple App Store refund rules
Apple handles refunds under its App Store policies and timeframes; CamScanner cannot directly issue App Store refunds.
Use Apple’s Report a Problem page or contact Apple Support to request a refund and supply supporting documentation.
Exceptions and trial renewals
Refunds are generally not provided for change of mind, or once a trial has been used and the subscription renewed.
- Faulty service, features not as described, or unauthorized charges may be valid grounds for a remedy under New Zealand consumer law.
- CamScanner can assist with technical documentation but cannot directly process App Store or Play refunds.
Camscanner plans and pricing
Published prices
The following prices are taken from App Store listings and reflect NZD values shown for CamScanner +.
Actual in‑app conversions and regional prices may vary; check the store at the time of purchase for live amounts.
| Plan | Price (NZD) | Period | Notes |
|---|---|---|---|
| CamScanner Premium (one‑time purchase) | NZ$7.49 | One‑time | No watermark, ad‑free, OCR single‑page, 400 MB cloud (App Store listing) |
| CamScanner Premium (annual equivalent) | NZ$74.99 | Yearly (equivalent) | Annual subscription equivalent shown in App Store listings |
Your consumer rights in New Zealand
No 14‑day cooling‑off for apps
There is no automatic 14‑day cooling‑off period in New Zealand for digital services or app subscriptions.
This means you do not have a legal right to cancel simply because you changed your mind, unless the seller voluntarily allows it.
Rights under the Consumer Guarantees Act (CGA)
If a service is faulty, not fit for purpose or not as described you can seek a remedy under the CGA (repair, replacement or refund).
These statutory rights cannot be overridden by a supplier’s “no refunds” terms.
Unauthorized charges and remedies
If you identify unauthorized or incorrect charges, contact the app store and your bank promptly and retain evidence.
Consumer Protection NZ and the Commerce Commission provide guidance on pursuing remedies for misrepresentation or disputed charges.
Customer experiences
Positive feedback
- Users praise CamScanner for easy on‑the‑go scanning and good OCR conversion.
- Some NZ reviews and software directories rate the app highly for ease of use and features.
Common complaints
- Reports of unexpected or recurring charges after trial cancellation are common in reviews.
- Users also report premium features not unlocking after payment, intrusive ads in the free version, and difficulty contacting support.
What this means for you
Keep receipts, screenshots and the exact account used to subscribe to help resolve any disputes quickly.
If you encounter problems, escalate through the app store first, then the developer with documentation, and consider bank dispute options if necessary.
Documentation checklist
Essential purchase evidence
- App store receipt showing purchase date, amount and order ID.
- Screenshots of subscription status in Google Play or Apple Settings.
- Bank or card statement showing the charge.
Problem evidence
- Screenshots or recordings showing premium features not working after payment.
- Copy of any correspondence with CamScanner, Google Play or Apple Support.
- Device model, OS version and app version details.
Common mistakes
Deleting the app instead of cancelling
Many users delete the CamScanner app but forget to cancel the subscription in Google Play or Apple subscriptions.
Deleting the app does not stop recurring billing; you must cancel in the store account used to subscribe.
Contacting CamScanner for store refunds
Users often expect CamScanner to refund App Store or Play charges directly; the app cannot process those refunds.
Always start refund requests with the store where the purchase originated and provide supporting documentation when asked.
Waiting past refund windows
Waiting beyond Google Play’s 48‑hour window or Apple’s designated windows can make refunds harder to obtain.
If you have a valid fault or unauthorized charge, you should still raise the issue promptly and provide evidence.
Comparative recap
Key comparison points
The table below summarises cancellation route, refund likelihood and where to start your request.
| Context | How to cancel | Refund likelihood (NZ) |
|---|---|---|
| Google Play (Android) | Cancel in Play Store → Profile → Payments & subscriptions → Subscriptions → CamScanner | Possible within 48 hours; unlikely after unless faulty or unauthorized |
| Apple App Store (iOS) | Cancel in iOS Settings → Your Name → Subscriptions → CamScanner | Subject to Apple’s refund policy; contact Apple Support for requests |
| Web/direct purchases | Follow purchase confirmation instructions; rare and case‑by‑case | Varies; check the purchase terms and contact the listed provider |
After cancelling
Monitor your account
Check your bank or card statements for one or two billing cycles to ensure no further charges occur.
Keep copies of cancellation confirmations and receipts for at least 6 - 12 months.
Useful links and next steps
- Google Play subscriptions help
- Apple subscriptions and refunds (Apple Support)
- Consumer Protection New Zealand
Address
Developer contact address (publicly listed)
Camscanner, Room 1102, No. 1256, Tianshan West Road, Suite 11, Shanghai 200070, China.
This is a publicly available postal address and is located in China, not New Zealand.
Local postal options
No New Zealand‑specific postal cancellation address was found in public sources; use the app store routes above for cancellations and refunds.
If you need to send postal correspondence to the developer, use the Shanghai address and include clear account/purchase details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.