Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Candy Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Candy Ai: Easy Method
What is Candy Ai
Overview
Candy Ai is a conversational AI and image‑generation service that offers paid subscriptions, tokens and in‑app purchases for enhanced features.
The service markets chat, image generation, voice calls and other AI features under subscription plans billed in USD.
Operator and terms
Candy Ai is governed by its Terms of Service and operated by entities linked to EverAI Limited and CANDY AI LIMITED, with terms hosted online.
For the official terms see Candy Ai Terms.
How to cancel Candy Ai
Cancel via web (profile settings)
- Sign in to your Candy Ai account on the web.
- Go to Profile or Account Settings and find the Subscription or Billing section.
- Select Cancel Subscription and follow on‑screen prompts to confirm cancellation.
App Store and Google Play subscriptions
Candy Ai does not document separate App Store/Google Play cancellation steps in its Help Center or Terms.
If you subscribed through Apple or Google, manage and cancel via your Apple ID subscriptions or Google Play subscriptions, following the stores' standard subscription management tools.
What happens when you cancel
Access after cancellation
If you cancel, your access continues until the end of the current billing period; you retain paid features through that date.
Candy Ai's Terms state there are no pro‑rated refunds for partial periods.
Auto‑renewal and timing
Subscriptions auto‑renew automatically. To avoid the next charge you should cancel at least one day before renewal.
If you forget to cancel before renewal you will likely be charged for the next period per the billing schedule.
Will I get a refund?
Official refund policy
Candy Ai's Help Centre states: "we do not provide refunds for any purchases". See their policy for official wording.
That policy is the baseline position from the operator and will be applied in most cases.
Reported exceptions and third‑party notes
- A New Zealand review (DatingScout) reports refunds are sometimes possible within 24 hours for card payments if fewer than 20 tokens were used; full amount may be returned in those cases.
- These exceptions are not published in Candy Ai's official Help Centre and should be treated as anecdotal; contact support to request a refund.
Candy Ai plans and pricing
Pricing overview
All pricing below is listed in USD. New Zealand users will be charged in USD and their payment provider will convert to NZD at the current exchange rate.
Promotional first‑time subscriber discounts are sometimes offered at a reduced rate.
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | US$12.99/month | Monthly | Unlimited chat, 100 tokens/month, image blur removal, image generation, voice calls, fast response time |
| Quarterly Subscription | US$9.99/month (billed ~US$29.97) | Quarterly | Same as Monthly, discounted rate |
| Annual Subscription | US$5.99/month (billed US$71.88) | Annual | Same as Monthly, substantial savings |
| First‑Time Subscriber Discount | Up to 75% off (e.g. ~US$3.25/month) | Varies | Same as above, introductory discounted price |
| Token Packages (additional) | US$9.99 for 100 tokens; up to US$299.99 for 3,750 tokens (+25% bonus) | One‑time | Tokens used for custom AI characters, images, voice calls, NSFW content |
Your consumer rights in New Zealand
Cooling‑off and statutory guarantees
Under New Zealand consumer law there is generally a 14‑day cooling‑off period for some online purchases and statutory guarantees that goods and services must be of acceptable quality.
Terms that attempt to eliminate these statutory rights may be unenforceable in New Zealand.
How this applies to Candy Ai
- Although Candy Ai's Terms state "no refunds", NZ law may still entitle you to remedies if the service is faulty or not as described.
- Candy Ai is governed by Delaware law in its Terms, but NZ consumer protections can override unfair contractual clauses for NZ consumers.
Customer experiences
Positive reports
Many users praise realistic, engaging conversation and high‑quality image generation in reviews and community channels.
Frequent updates, new characters and an active community (for example on Discord) are commonly noted as positives.
Negative reports
Common complaints include poor AI memory, chats losing context, and image generation requiring very precise prompts.
Some users report limited refunds, confusing token systems, and concerns about price‑to‑value; a few have described the service as bait‑and‑switch.
Documentation checklist
Before you cancel
- Account email and username
- Subscription receipt or invoice showing billing date and plan
- Payment method used (card, Apple ID, Google Play)
When contacting support or disputing charges
- Screenshot of subscription status or cancellation confirmation
- Record of any token usage if requesting a partial refund
- Reference to the Terms or Help Centre article if needed: Candy refund policy
Common mistakes
Missing the cancellation window
Waiting until the renewal date often results in an immediate new charge because subscriptions auto‑renew.
To avoid this, cancel at least one day before the renewal date as widely recommended in reviews and guides.
Expecting automatic refunds
Assuming a refund will be issued automatically is a frequent error; Candy Ai's official policy is no refunds.
If you believe you qualify for an exception (for example under NZ law or the anecdotal 24‑hour rule), prepare supporting evidence before contacting support.
Comparative recap
Quick comparison table
| Aspect | What Candy Ai does | What to expect in NZ |
|---|---|---|
| Cancellation method | Cancel via web profile settings; app store cancellations handled through stores | Use web account or Apple/Google subscription manager; cancel >1 day before renewal |
| Refunds | Officially "no refunds" (Help Centre) | NZ consumer law may allow remedies; anecdotal 24‑hour card refunds reported |
| Auto‑renewal | Subscriptions auto‑renew | Cancel before renewal to avoid charges |
| Pricing | USD plans (monthly, quarterly, annual) and token packs | Charged in USD and converted to NZD by your card/provider |
| Support evidence | Terms and Help Centre pages; limited public exceptions | Keep receipts, token usage records and timestamps when disputing |
After cancelling
Next steps
- Keep a copy of cancellation confirmation or screenshots of your subscription status.
- Monitor your payment method for any unexpected charges after cancellation.
Helpful links and contacts
- Candy Ai Terms
- Candy refund policy (Help Centre)
- DatingScout NZ review (refund notes)
- New Zealand consumer rights and advice
Address
Registered contact
CANDY AI LIMITED
Baring Chambers, Denmark Road, Office 4, PO31 7SY, Cowes, United Kingdom
Notes on contacting
No specific New Zealand postal address is listed publicly; use the web Help Centre or support channels for most queries.
If you escalate a consumer dispute, keep all correspondence, receipts and screenshots to support your case.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.