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Celtx

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Termination letter drafted by a specialized lawyer
Sender
Celtx Cancel Subscription | Postclic
Celtx
354 Water Street, Suite 309
A1C 1C4 St. John's Canada
support@celtx.com
Cancellation of Celtx contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Celtx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Celtx
354 Water Street, Suite 309
A1C 1C4 St. John's , Canada
support@celtx.com
REF/2025GRHS4

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Cancel Celtx: Easy Method

What is Celtx

Overview

Celtx is a cloud-based scriptwriting and pre-production platform for film, TV and media projects. It provides tools for screenwriting, storyboarding, production planning and online collaboration.

Primary features

Users value Celtx for its screenplay formatting, template support and real-time collaboration in the browser. The service is primarily accessed online through Celtx Studio rather than a desktop/offline app.

How to cancel Celtx

Cancel via the Celtx website

  • Log into your Celtx Studio account.
  • Go to Management → Plan in your account settings.
  • Scroll to "Review Your Billing" and click "Cancel Plan".
  • Follow any on-screen prompts; you will receive email confirmation.

Other cancellation methods

  • If you purchased through a third-party store (App Store / Google Play), cancel the subscription through that store's subscription management.
  • If you need to send a formal notice or cannot cancel online, you may contact Celtx support or send a postal cancellation notice to the company address (see Address section below).

What happens when you cancel

Access after cancellation

Cancellation takes effect at the end of your prepaid period; you retain access to your paid features until that date. You can restart your subscription at any time before the period ends.

Billing and renewals

After cancellation, your plan will not renew automatically at the end of the current paid term. You should receive an email confirmation that the cancellation was processed.

Project data and export

Your projects remain available until your access ends; export or back up any files you need before that date. Consider exporting important scripts and assets as PDFs or other supported formats while you still have account access.

Will I get a refund?

Standard refund policy

Celtx states that "all payments are non-refundable." This is their general policy for subscriptions and purchases unless an exception applies.

Exceptions and invoiced plans

  • Exceptions may exist for terminated invoiced enterprise or education plans under the Terms; in those cases you may receive a refund for the unused prepaid portion.
  • If you believe a refund is warranted (for example, a billing error or a contractually allowed termination), contact Celtx support with your account and invoice details.

Celtx plans and pricing

Pricing overview

Exact NZD prices for Celtx in New Zealand are not published in available official sources. Available pricing is typically shown in USD during checkout.

How to see NZD pricing

To view a precise NZD amount, go through the purchase flow in the NZ locale on the Celtx site or the relevant app store and check the charge before completing the purchase.

Plan Price (NZD) Notes
Individual / Studio Plans Varies Official NZD amounts are not published; pricing typically appears in USD at checkout.
Enterprise / Education (invoiced) Varies May be invoiced; refund rules differ under contract.

Your consumer rights in New Zealand

General protections

New Zealand consumer law provides protections such as the right to fair contract terms and remedies against misleading or deceptive conduct. These protections apply to digital services as well.

Refunds and cooling-off

  • There is generally no statutory 14-day cooling-off right for digital subscription services unless the seller offers one.
  • Celtx's stated policy that "all payments are non-refundable" means you are unlikely to be entitled to a refund simply for changing your mind.

When you may have recourse

Consumers still have remedies if the service is not provided as described, is misleading, or breaches contract terms. Contact consumer protection agencies or legal advice if you suspect unfair conduct.

Customer experiences

Positive feedback

Many users praise Celtx as intuitive and easy to use for screenwriting, highlighting strong formatting and cloud-based collaboration tools.

Review sites note good value for money and simplicity compared with some alternatives.

Negative feedback

Common complaints include lack of a desktop/offline app and reliance on online access. Some users report interface issues when switching formats or exporting.

Export-to-PDF problems and other export annoyances have been mentioned in reviews on GetApp and Capterra.

Where to read reviews

Documentation checklist

Required account information

  • Account email address and username.
  • Subscription or invoice ID (if available).
  • Last payment date and method (last 4 digits of card).

Supporting evidence to gather

  • Screenshot of your Plan or Billing screen showing the subscription.
  • Screenshot or copy of any cancellation confirmation email.
  • Copies of invoices or receipts showing charges you dispute.

Common mistakes

Missing renewal timing

Many users try to cancel after a renewal has already processed. Cancel before the current prepaid period ends to prevent another charge.

Assuming automatic refunds

Expecting a refund because you changed your mind is a common error. Celtx's terms state payments are non-refundable except in specific invoiced-plan cases.

Account confusion

Canceling the wrong account or an old email can cause continued billing. Verify you are logged into the correct Celtx account before cancelling.

Comparative recap

Quick feature comparison

The table below summarises common strengths and limitations of Celtx compared with a commonly referenced alternative.

Notes on interpretation

These comparisons are based on user reviews and common industry observations; specific experiences may vary by user and version.

Feature Celtx Typical alternative (e.g., Final Draft)
Ease of use Often praised as intuitive and simple for screenwriting and collaboration. Often considered industry-standard; may have a steeper learning curve for some users.
Collaboration Strong cloud-based real-time collaboration tools. Collaboration features vary; some alternatives rely on desktop workflows or separate services.
Value Frequently noted as good value compared with some competitors. Often cited as pricier, with a focus on professional industry users.
Offline access Primarily online; lack of a full desktop/offline app is a frequent criticism. Some alternatives offer desktop apps with offline editing capability.
Exporting Export tools exist but users report occasional issues exporting to PDF or switching formats. Export quality varies; some alternatives offer robust export options but also have format-specific quirks.

After cancelling

Immediate steps

  • Save or export your important projects and assets before your access ends.
  • Keep the cancellation confirmation email as proof that you cancelled before renewal.

If you need further help

  • Contact Celtx support via your account or their website for account-specific questions.
  • Review Celtx's legal and billing pages: Celtx legal & terms.
  • Read user reviews for common issues: GetApp NZ and Capterra NZ.

Address

Postal address

Celtx Inc., Suite 309, 354 Water Street, St. John's, NL, Canada A1C 1C4.

Notes about postal notices

Celtx is a Canadian company and does not appear to maintain a specific postal cancellation address in New Zealand. If you must send a written cancellation notice, use the Canadian address above and keep proof of posting.

FAQ

To cancel your Celtx subscription via the website, log into your Celtx Studio account, go to Management → Plan in your account settings, scroll to 'Review Your Billing', and click 'Cancel Plan'. Follow the on-screen prompts to complete the cancellation.

To cancel your Celtx subscription purchased through the App Store, you need to manage your subscriptions directly through the App Store settings. Alternatively, you can send a written cancellation notice to Celtx, keeping proof of your request.

Yes, after you cancel your Celtx subscription, you will retain access to your projects until the end of your current prepaid period. Make sure to export any important files before that date.

Celtx's standard refund policy states that all payments are non-refundable. However, if you have an invoiced enterprise or education plan, you may be eligible for a refund for the unused portion. Always check your contract for specific terms.

To ensure your cancellation request is processed correctly, you can send a written notice, either via email or registered postal mail, to Celtx support. Keep a copy of your cancellation request for your records.