Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cerebrum service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cerebrum: Easy Method
What is Cerebrum
Overview
Cerebrum appears as both a digital cognitive-training service and a brand selling dietary supplement capsules in some markets. The digital service offers tests and training intended to improve concentration and problem-solving.
What this guide covers
This guide explains how to cancel Cerebrum subscriptions and what to expect in New Zealand. It summarises refund rules disclosed by Cerebrum and highlights consumer-rights considerations relevant to New Zealanders.
How to cancel Cerebrum
Cancel via the Cerebrum website (recommended)
- Sign in to your Cerebrum account on the website.
- Open your user dashboard and find the "Subscription" panel.
- Click the "Cancel" button in the Subscription panel.
- Cancellation takes effect at the end of the current billing cycle and you should receive a confirmation email.
Cancel via mobile app stores (if billed through them)
- Apple App Store: Open your Apple ID subscription management and cancel the Cerebrum subscription there. Do not cancel by deleting the app.
- Google Play Store: Open Google Play subscriptions in your account settings and cancel the Cerebrum subscription there. Do not cancel by deleting the app.
- Cancelling in the store prevents automatic renewal; deleting the app does not stop charges.
Other cancellation notes
If you cannot cancel through the dashboard or app store, use Cerebrum’s help resources or support channels shown on their website.
The company’s primary postal address is in the United States, but for most users the online portal or app-store management is the practical cancellation route.
What happens when you cancel
Access and renewal
For web cancellations, access continues until the end of the current billing cycle; the subscription does not renew afterwards.
For App Store and Google Play, cancellation via the store stops automatic renewal but access typically continues until the paid period ends.
Confirmation and records
Cerebrum sends a confirmation email after web cancellation. Keep that email as proof of cancellation and the expiry date of your access.
If you cancelled via Apple or Google, keep screenshots of the subscription management screen showing the cancelled status.
Data and account content
The published guidance focuses on billing and access; specific data-retention or account-deletion policies are not detailed in the sources used for this guide.
If you need account deletion, contact Cerebrum support through their help pages and request details on data removal.
Will I get a refund?
Cerebrum's stated refund policy
Refund eligibility is defined in Section 7 of Cerebrum’s Terms & Conditions. Approved refunds are processed by Cerebrum in up to 3 business days.
Once processed, funds typically appear in 1 - 2 business days but may take 5 - 10 business days depending on the bank.
How refunds are issued and limits
- Refunds are issued only to the original payment method.
- Currency conversion fees are not refundable.
- Processing and bank posting times vary by financial institution.
Exceptions and claims
Cerebrum’s documentation does not explicitly state a 14‑day statutory cooling‑off right in its terms, so whether a consumer cooling‑off right applies is not confirmed in their policy text.
If disclosures were insufficient or charges appear unauthorised, New Zealand consumers may pursue chargebacks or disputes with their bank or payment provider.
Cerebrum plans and pricing
Available New Zealand pricing (supplements)
| Plan / Product | Price (NZD) | Period | Features |
|---|---|---|---|
| Cerebrum Student Capsules x30 (special price) | NZ$37.50 | One-time purchase | Food supplement for students' memory and concentration |
| Cerebrum Strong Capsules x30 (special price) | NZ$50.47 | One-time purchase | Nutritional supplement for memory and mental/physical fatigue |
Notes on subscription pricing
No official NZD pricing was found for Cerebrum as a software app or recurring subscription in the available sources for 2024 - 2025.
If you subscribed to a digital service, check your bank/statement or the app-store subscription page for the exact billing amount and currency.
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protection is principally covered by the Consumer Guarantees Act and the Fair Trading Act.
These laws require clear disclosure of terms and protect consumers against misleading or deceptive conduct.
Cooling‑off and disclosure
Cerebrum’s public terms do not explicitly mention a 14‑day cooling‑off right; therefore application of a fixed statutory cooling‑off period is not confirmed in their documentation.
If ongoing charges were not clearly disclosed, consumers may have remedies under the Fair Trading Act for misleading or deceptive conduct.
Practical steps for NZ consumers
- Keep receipts, screenshots and confirmation emails as evidence of the advertised offer and your cancellation.
- If you believe you were misled, contact your bank to dispute unauthorised or unclear recurring charges.
- Consider reporting the matter to Consumer Protection New Zealand or seeking advice from a community legal service if needed.
Customer experiences
Positive feedback
Many users report that the cognitive tests are engaging and challenging and help improve concentration and problem‑solving.
Some reviewers say Cerebrum boosted confidence in their cognitive abilities and provided useful practice.
Negative feedback
Multiple users report unexpected subscription charges after paying a small one‑time fee (for example, $1), describing this as a "subscription trap".
Complaints include difficulty cancelling, recurrence of charges despite cancellation attempts, refusal of refunds, and reliance on chargebacks to recover funds.
Where these reports come from
- Trustpilot reviews report both positive experiences and a notable volume of complaints about billing and refunds. Trustpilot
- Reddit threads include user reports of recurring charges, refund refusals, and cancellation problems. Reddit
Documentation checklist
Proof of purchase
- Order confirmation or receipt showing the date, amount and payment method.
- Bank or card statements showing the charge(s).
Cancellation evidence
- Confirmation email from Cerebrum after cancellation (web).
- Screenshots of App Store or Google Play subscription cancellation screens.
Communications
- Copies/screenshots of any messages to or from Cerebrum support.
- Notes of phone calls, dates and times if you contacted support by phone.
Common mistakes
Deleting the app instead of cancelling
Many consumers assume deleting the mobile app cancels a subscription. This does not stop recurring charges from Apple or Google.
Always cancel via the store's subscription management screen or the Cerebrum dashboard, not by removing the app.
Not saving confirmation or proof
Failing to keep a cancellation confirmation email or a screenshot can make disputes harder to resolve with the company or your bank.
Always save receipts, confirmation messages, and relevant screenshots immediately after cancelling.
Misunderstanding trial or one-time offers
Users have reported being charged recurring fees after low-cost or $1 offers. Check the fine print and subscription terms before accepting trial offers.
If the offer converted to a recurring subscription without clear disclosure, consider disputing the charge with your bank.
Comparative recap
Summary table
| Channel | How to cancel | Refunds & timing | Common problems |
|---|---|---|---|
| Web (Cerebrum website) | Cancel in dashboard > Subscription > Click "Cancel". | Refunds per Section 7; company processes in up to 3 business days; bank posting 1 - 2 days typically, up to 5 - 10 days. | Keep confirmation email; some users report recurring charges despite cancelling. |
| Apple App Store | Cancel via Apple ID subscription management (not by deleting app). | Refunds handled through Apple in accordance with App Store policies; Cerebrum issues refunds only to original payment method when applicable. | Users often forget to cancel in App Store; deleting app does not stop billing. |
| Google Play Store | Cancel via Google Play subscriptions in account settings (not by deleting app). | Refunds handled per Google Play policies; bank posting times vary. | Subscription source confusion (web vs store) can delay cancellation or refund attempts. |
After cancelling
What to monitor
Check your bank or card statement for any further charges for at least one billing cycle after cancellation.
If you see an unexpected charge, gather your documentation and contact Cerebrum support first, then your bank if needed.
Helpful links and contacts
- Cerebrum Help Center - "Where is my refund?" cerebrumiq.com
- Step-by-step cancellation guide referenced: timetocancel.com
- Customer experience pages: Trustpilot and Reddit
When to involve your bank or a consumer agency
If Cerebrum does not approve a refund you believe is due, contact your bank to request a charge dispute or chargeback, supplying your documentation.
If you suspect misleading conduct, consider contacting New Zealand consumer authorities or seeking legal advice for next steps.
Address
Company postal address (primary)
2093 Philadelphia Pike #3129, Claymont, DE 19703, United States
Notes on postal cancellations
No New Zealand postal address was identified in the available sources. For most users, online cancellation via the dashboard or app-store subscription settings is the practical option.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the limitations inherent to any dematerialized sending service, even when it is timestamped, tracked and certified. The guarantees concern the sending and technical proof, but never the behavior, diligence or decisions of the recipient.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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