Cancel Chatbox Ai: Easy Method

What is Chatbox Ai

Short description

Chatbox Ai is a commercial chatbot app and web service offered by FLORATE LIMITED that provides access to multiple AI models and paid subscription tiers.

Primary uses

Users subscribe for ongoing access to premium features, model selection, and conversational AI tools across web and mobile platforms.

How to cancel Chatbox Ai

Website (ChatboxApp.ai / Paddle)

• Sign in to your account at the ChatboxApp.ai website and go to Account Settings or Subscriptions.
• Use the subscription management controls to cancel, or use the Paddle Customer Portal link provided in your purchase email.
• Do not assume deleting the app cancels your subscription; cancellation must be completed in your account or via Paddle.
• Cancel at least 24 hours before the next billing date to avoid automatic renewal.

App Store (iOS) and Google Play (Android)

• iOS: Open the App Store, tap your profile, choose Subscriptions, find Chatbox Ai, and Cancel Subscription. Apple handles billing and refunds.
• Android: Open Google Play, tap your profile, go to Payments & Subscriptions → Subscriptions, select Chatbox Ai, and Cancel Subscription. Google handles billing and refunds.
• Refund requests for App Store or Google Play purchases must be made to Apple or Google respectively.

Email and support

• If you cannot cancel through the website or store, email support at hi@chatboxai.com and request cancellation.
• Include your account email, subscription ID or order number, and a screenshot of the active subscription to speed processing.

What happens when you cancel

Access after cancellation

Your paid access usually continues until the end of the current billing period; you typically keep premium access until that expiry date.

Billing and auto-renewal

Cancellation prevents future auto-renewals but does not refund past charges in most cases.

Ensure cancellation is completed at least 24 hours before the next billing cycle to avoid another charge.

Data and account retention

Canceling a subscription does not necessarily delete your account or stored data. Check the account settings or contact support to request deletion.

Will I get a refund?

Website (ChatboxApp.ai / FLORATE LIMITED)

• Refunds or credits for partial periods are generally not provided, except as required by law.
• Refund requests made within 2 days of purchase may be considered but are not guaranteed.

App Store and Google Play purchases

• Apple and Google manage subscriptions bought through their stores; refund eligibility and requests must be handled directly with them.
• Contact Apple Support or Google Play Help for instructions and to submit refund requests.

Exceptions and legal rights

• Specific EU/UK withdrawal rights are referenced in some policies, but no explicit NZ 14-day right is noted in the vendor’s policy.
• Your local legal rights in New Zealand may still apply; see the consumer rights section below.

Chatbox Ai plans and pricing

Pricing overview

Plans are listed in USD on storefronts. Exact NZD amounts depend on Apple/Google regional pricing and exchange rates.

Table of current plans

Your consumer rights in New Zealand

Overview of NZ protections

New Zealand consumers are protected by laws such as the Consumer Guarantees Act and Fair Trading Act, which cover goods and services and protect against misleading conduct.

How this applies to Chatbox Ai

Chatbox Ai’s published refund and cancellation policies do not explicitly reference New Zealand law or NZ-specific withdrawal rights.

If you believe the provider has acted unfairly or misleadingly, you can seek advice from local consumer bodies or the Commerce Commission.

Where to get help

• Contact Citizens Advice Bureau (CAB) or Consumer Protection for guidance on rights and next steps.
• Consider raising a dispute with your payment provider if you believe charges were unfair or unauthorized.

Customer experiences

Positive feedback

Some users report value from the ability to choose between AI models and saving time using the app’s features.

Negative feedback

Many reviews note difficulties cancelling, denied refunds, confusing branding resembling ChatGPT, overcharging concerns, and slow or unhelpful customer support.

What to take from reviews

• Expect to manage subscriptions via the platform you used to buy them (website, Apple, or Google).
• Keep records of purchases and cancellations due to mixed experiences with refunds and support responsiveness.

Documentation checklist

What to collect before contacting support

• Order or subscription ID from the confirmation email or store receipt.
• A screenshot of the active subscription in your account or App Store/Google Play subscription page.
• Payment record or bank/credit card statement showing the charge.

How to present your case

• Include dates, the email associated with the account, and a clear request (cancel subscription, refund request, or account deletion).
• Attach screenshots and any correspondence with support to speed resolution.

Common mistakes

Deleting the app instead of cancelling

A frequent error is deleting the mobile app and assuming the subscription was cancelled. This does not stop billing for web or store subscriptions.

Contacting the wrong support channel

Another common problem is asking the website to refund an Apple or Google charge. Purchases made through those stores must be handled through Apple or Google.

Missing the billing cutoff

Waiting until the day of renewal can result in being charged for another period. Cancel at least 24 hours before the next billing date to reduce risk.

Comparative recap

Summary table

Quick takeaways

• Cancel through the platform you used to buy the subscription.
• Keep proof of purchase and cancellation confirmations.

After cancelling

Next steps to confirm cancellation

Save any cancellation confirmation emails or screenshots of the cancelled subscription screen.

Check your next bank or card statement to ensure no further charges occur after the billing period ends.

Useful links and contacts

• Chatbox Ai refund information
• Chatbox Ai legal / refund policy
• Email support: hi@chatboxai.com

Address

Contact email

Primary contact for cancellations and support is: hi@chatboxai.com.

Postal address

There is no public physical postal address listed for Chatbox Ai; use the support email or the website’s account tools to request cancellation or deletion.