Cancel CHATPDF online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chatpdf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Chatpdf: Easy Method
What is Chatpdf
Service overview
ChatPDF is an AI-driven tool that lets you ask questions of PDF documents and receive answers with citations and multi-document support.
It is offered via web, iOS (App Store) and Android (Google Play) channels with free and paid tiers.
How people use it
Users commonly use ChatPDF for study, research, lesson preparation and workflow tasks that involve extracting information from PDFs.
The company operating the service is ChatPDF GmbH, headquartered in Germany.
How to cancel Chatpdf
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad and tap your profile.
- Choose "Subscriptions", find ChatPDF, then tap "Cancel Subscription".
- Cancel at least 24 hours before the period ends to avoid an automatic renewal.
Cancel on Android (Google Play) and web
- Android: Open Google Play > Profile > Payments & subscriptions > Subscriptions. Select ChatPDF and tap "Cancel subscription".
- Web: Log in at chatpdf.com, go to account or billing, and cancel; cancellation typically stops future billing but follows the web terms.
- For store purchases, you must manage cancellations through the relevant store (Apple or Google Play).
What happens when you cancel
Access and billing
If you cancel, your paid access usually continues until the end of the current billing period.
Auto-renewal stops, so no further subscription charges should occur after the paid term ends.
Data and account effects
Cancelling a subscription typically does not automatically delete your account or uploaded PDFs; check account settings for deletion options.
Some limited usage or “consumption” data may be shared with app stores during support or refund processes.
Will I get a refund?
Web purchases
ChatPDF’s web terms state web purchases are non-refundable and cancellations stop future charges but do not automatically refund past payments.
That “no refund” position may be subject to local consumer law (see New Zealand rights below).
App store purchases and exceptions
- Apple (App Store): Refunds follow Apple’s policies; you must request a refund through Apple.
- Google Play: Refunds follow Google Play policies and requests go through Google.
- ChatPDF may share limited usage data with the store to support refund requests initiated through the store provider.
Chatpdf plans and pricing
Overview of common plans
Prices are shown in USD on official pages; App Store charges are billed in local currency using current exchange rates.
Exact NZD amounts are not published by ChatPDF; check your App Store for final NZD billing values.
Plan table
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Premium (web) | US$5.00 | Monthly | Unlimited PDFs, messages, etc. (per official site) |
| Plus (App Store Monthly) | US$17.99 | Monthly | In-app purchase via iOS App Store |
| Yearly Plus (App Store Annual) | US$99.99 | Annual | In-app purchase via iOS App Store |
Your consumer rights in New Zealand
Key legal protections
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA).
Businesses may not lawfully contract out of these protections; blanket "no refund" terms can be unenforceable.
How to seek remedies
- Contact ChatPDF support first with receipts and cancellation evidence.
- Seek advice or make a complaint to Consumer NZ (consumernz.org).
- For formal complaints and consumer protection guidance, visit New Zealand’s consumer site (consumerprotection.govt.nz).
Customer experiences
Positive feedback
- Many users describe ChatPDF as a game-changing AI tool for fast, cited PDF Q&A and multi-document work.
- Users report usefulness for lessons, study and productivity; some praise responsive support.
Negative feedback
- Complaints include continued charges after cancellation and difficulties obtaining refunds.
- Other frequent issues: upload errors, page limits, misleading free-upload claims, buggy features and variable support experiences.
Documentation checklist
Receipts and subscription records
- Order confirmation/emails from chatpdf.com or receipts from App Store / Google Play.
- Screenshots of subscription status pages and cancellation confirmations.
Evidence for disputes
- Bank or card statements showing the charge(s).
- Correspondence with ChatPDF support and timestamps of actions taken.
- Any app-store refund request IDs or case numbers.
Common mistakes
Not cancelling via the correct channel
Users often try to cancel a store subscription via the website; App Store and Google Play subscriptions must be cancelled through those stores.
Failing to cancel in the right place can leave the subscription active and lead to further charges.
Missing timing and documentation
For iOS, missing the 24-hour cancellation window can cause an unwanted renewal; keep records of cancellation dates and confirmation screens.
Another common error is not saving receipts or screenshots, which makes disputes with banks or consumer agencies harder to resolve.
Comparative recap
Platform comparison
The table below summarises cancellation steps, refund likelihood and effective timing by platform.
Quick reference table
| Platform | How to cancel | Refunds | When cancellation takes effect |
|---|---|---|---|
| iOS (App Store) | Cancel via App Store > Subscriptions (iTunes account settings) | Follow Apple refund policies; request via Apple | Stops auto-renewal; access usually until period end (cancel ≥24h before) |
| Android (Google Play) | Cancel via Google Play > Subscriptions | Follow Google Play refund policies; request via Google | Stops auto-renewal; access usually until period end |
| Web (chatpdf.com) | Cancel in account/billing on the website | Web terms state no automatic refunds; cancellation stops future charges | Cancellation typically effective at end of current paid term |
After cancelling
Immediate next steps
- Save your cancellation confirmation, subscription screenshots, and receipts.
- Check your next bank or card statement to confirm no further charges.
Where to get help
- ChatPDF support: chatpdf.com (account/billing pages).
- Apple support for subscriptions/refunds: Manage subscriptions on iPhone and Request a refund.
- Google Play subscriptions and refunds: Manage subscriptions and Request a refund.
- For NZ consumer help: Consumer NZ and MBIE Consumer Protection.
Address
Company headquarters
ChatPDF GmbH
Lammertzweg 19, Schleswig-Holstein, 24235 Laboe, Germany
Local presence
No New Zealand postal address is listed in public terms; use online support or local consumer agencies if you need assistance.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.