Cancel CLEANMYMAC X online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cleanmymac X service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cleanmymac X: Easy Method
What is Cleanmymac X
Overview
CleanMyMac X is a macOS utility from MacPaw designed to remove junk files, optimise system performance and manage applications and extensions. It bundles several maintenance and security tools into a single app for macOS users.
Typical use
Users use CleanMyMac X to free disk space, run quick cleanups, and manage startup items or malware scans. It is offered directly by MacPaw and via the Apple App Store.
How to cancel Cleanmymac X
Cancel via MacPaw Store / Web
- Sign in to your MacPaw Account at the MacPaw website.
- Select CleanMyMac X (or CleanMyMac) from your subscriptions.
- Click the arrow beside the subscription and choose "Cancel Subscription".
- The subscription remains active until the end of the paid period.
- Support page: MacPaw cancel subscription.
Cancel via App Store
- Open the App Store app on your Mac and go to your account (click your name).
- Under "Manage" click Subscriptions, find CleanMyMac X and click "Cancel Subscription".
- The subscription stays active until the period end.
- See Apple subscription management via the App Store for details.
Google Play / Other platforms
- CleanMyMac X is not offered via Google Play in New Zealand (and generally not available there).
- If you believe you purchased via another store, check that store’s subscription and refund procedures.
- If unsure, contact MacPaw support for help identifying your purchase source.
What happens when you cancel
Access after cancellation
After cancellation your CleanMyMac X subscription remains active until the end of the paid billing period. You retain full functionality until the period expires.
Renewals and billing
Cancelling prevents future automatic renewals but does not usually issue an immediate refund. If charged through Apple, refunds are handled by Apple.
Data and account
Your MacPaw account typically retains purchase records and settings. Uninstalling the app does not automatically remove account data; contact support for account closure or data queries.
Will I get a refund?
MacPaw Store / Web refund policy
MacPaw offers a 30-day money-back guarantee for purchases made through their store. Requests are eligible if made within 30 days and not excluded by non-refundable conditions.
- Request a refund via MacPaw support ticket and choose "Refund Request".
- Support and policy details: MacPaw refund request.
App Store refunds and exceptions
Purchases made through the App Store are refunded under Apple’s processes and policies. Contact Apple or use Apple’s report-a-problem workflow for requests.
- Apple handles eligibility and timing for App Store refunds.
- MacPaw cannot directly refund App Store purchases in most cases.
Local law and special cases
New Zealand’s laws may provide additional remedies if the software is faulty or not fit for purpose under the Consumer Guarantees Act (CGA). These rights are separate from MacPaw’s 30-day guarantee.
- No automatic 14-day cooling-off right for digital goods under NZ law; refunds depend on provider policy and CGA claims.
- If you believe the product is defective, refer to the CGA and contact MacPaw or the App Store accordingly.
Cleanmymac X plans and pricing
Available plan (verified NZ price)
| Plan | Price (NZ$) | Period | Notes |
|---|---|---|---|
| 12-Month Subscription (Academic - University of Auckland) | NZ$35.58 | Annual | Academic discounted pricing, full CleanMyMac X access for 12 months |
| Other retail plans | Varies | Varies | General NZD retail prices not found in public sources (2024/2025) |
Pricing notes
The academic price above is the only exact New Zealand dollar amount verified. Retail prices in NZ may fluctuate or be shown in other currencies at purchase.
Always check prices on the MacPaw website or the App Store before buying.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act requires goods and services, including digital products, to be of acceptable quality and fit for purpose. If CleanMyMac X fails to meet these guarantees, you may have remedies under the CGA.
Distance and digital contracts
There is no automatic 14-day "cooling-off" right for digital goods under NZ law. Refunds for digital purchases depend on provider policies and CGA-related defects.
What to do if you have a problem
- Contact MacPaw support with evidence of the issue and request a remedy or refund.
- If unsatisfied, you can seek advice from New Zealand consumer protection authorities or dispute resolution services.
Customer experiences
Positive feedback
Many users praise CleanMyMac X for an intuitive interface, effective junk removal, one-click cleanup and useful optimisation features. Users also report quick and helpful customer support in many cases.
Negative feedback
Some users report confusion over subscription and licence management, including unexpected deactivation or duplicate subscriptions. A minority describe slower or unsatisfactory billing or refund responses.
Context for reviews
Online opinions vary; some negative comments on forums are anecdotal and not independently verified. Balance individual reviews against documented policies and direct support interactions.
Documentation checklist
What to gather before contacting support
- Order number or invoice from MacPaw or the App Store.
- The email address used for the purchase and your MacPaw account email (if applicable).
- Subscription ID or transaction ID shown on your receipt.
- Date of purchase and last renewal date.
Useful supporting items
- Screenshots of receipts, billing entries, or the subscription page.
- Any correspondence with support or confirmation emails.
- Describe the problem clearly (error messages, unexpected charges, licence issues).
Common mistakes
Incorrect platform cancellation
A frequent mistake is cancelling the wrong platform. Cancelling in the MacPaw account does not cancel App Store subscriptions and vice versa.
Assuming an automatic refund
Many users expect an immediate refund when cancelling; in most cases cancellation only stops future renewals and does not automatically refund the current period.
Missing account details
Not keeping the original purchase receipt or account email can delay refunds or support outcomes. Always save order confirmations and transaction IDs.
Comparative recap
Platform comparison
| Platform | How to cancel | Refund policy | Access after cancel |
|---|---|---|---|
| MacPaw Store / Web | Sign in to MacPaw Account → select CleanMyMac X → Cancel Subscription | MacPaw 30-day money-back guarantee (request via support ticket) | Active until end of paid period |
| App Store | App Store app → Account → Subscriptions → Cancel Subscription | Refunds handled by Apple under Apple’s policies | Active until end of paid period |
| Google Play / Other | Not offered on Google Play in NZ; check other vendor procedures if applicable | No Play Store refunds applicable for CleanMyMac X in NZ; use vendor policy if purchased elsewhere | Depends on vendor policies |
Key takeaway
Identify where you bought the subscription first. Cancellation and refund routes differ between MacPaw and Apple, and rights under NZ law may provide extra remedies for faulty software.
After cancelling
Immediate steps
- Keep confirmation of cancellation and any ticket or reference number from support.
- Back up any settings or data related to CleanMyMac X you may want to keep.
- Uninstall the app if you no longer need it once the subscription expires.
Helpful links and contacts
- MacPaw cancel subscription: https://macpaw.com/support/cleanmymac-x/knowledgebase/cancel-subscription
- MacPaw refund request: https://macpaw.com/support/cleanmymac/knowledgebase/request-refund
- Apple report-a-problem and refunds: visit Apple’s support site via the App Store or https://support.apple.com/
Address
Local contact address
MacPaw Way Ltd., 6 Maximou Michailidi Str, Maximos Plaza Tower 3, 4th floor, Flat/Office 401, Auckland, New Zealand.
Notes on contacting
Use official support channels for account and refund requests. Include the documentation checklist items to speed up resolution.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.