Cancel Clockify: Easy Method

What is Clockify

Overview

Clockify is a time-tracking and timesheet app used to record work hours, generate reports and manage projects. It offers a free tier with unlimited users and paid tiers that add administration, billing and advanced features.

Primary uses

Teams use Clockify for time tracking, invoicing, approvals, scheduling and basic workforce reporting. It is available on the web, desktop and mobile devices.

How to cancel Clockify

Cancel via Web (Clockify direct)

• Only workspace owners or admins can cancel a subscription for that workspace.
• Sign in to Clockify, open the workspace, go to Settings → Subscription or Billing tab.
• Follow the on-screen cancel confirmation; after confirming, there will be no further charges after the current billing period ends.

Cancel via App Store or Google Play

• Subscriptions purchased through Apple App Store (iOS/Mac) must be cancelled via your Apple ID → Subscriptions in device settings.
• Subscriptions purchased through Google Play must be cancelled via Google Play → Subscriptions in the Google Play app or play.google.com.
• Clockify does not document App Store/Play cancellations directly; use the platform’s subscription management interfaces.

What happens when you cancel

Access and billing

Cancelling stops future charges after the current paid billing period ends. The workspace remains on the paid plan until that period expires.

Data retention and access

After the paid period ends the workspace typically downgrades to the free plan but retains all data, projects and recorded time. You can continue to access existing data on the free tier.

Will I get a refund?

Official policy summary

Clockify generally does not offer refunds, and refund requests are usually denied per the company policy.

Exceptions and practical notes

• Refunds may be considered only in exceptional cases such as system errors; support intervention is required.
• No refunds are provided for deactivated or removed seats.
• Some users report receiving credits rather than cash refunds for certain complaints, but this is not guaranteed.
• If subscription was purchased via Apple or Google, those stores control refunds and their policies apply.

Clockify plans and pricing

Pricing notes

Clockify lists prices in USD; final charges in NZD depend on the exchange rate used by your payment method or store. Exact NZD amounts are not shown publicly.

Plans table

Your consumer rights in New Zealand

When the Consumer Guarantees Act (CGA) applies

Under the CGA, consumers buying services for personal use have rights to services of acceptable quality and remedies for failures. Contract terms cannot lawfully remove those rights.

Business-to-business limitations

The CGA generally does not apply to services acquired for business use. Many Clockify accounts are business accounts, so CGA protections may not be available in those cases.

Customer experiences

Positive feedback

Users in New Zealand praise Clockify for ease of use, a clean interface and valuable reporting. The free plan with unlimited users is frequently highlighted as strong value.

Negative feedback

Common complaints include mobile (iOS) instability, reporting limitations, lack of direct payroll integration and dissatisfaction with billing/refund handling.

Documentation checklist

Before you cancel

• Confirm you are a workspace owner or admin for the workspace you plan to cancel.
• Note the current billing period end date and any active invoices or pending charges.
• Decide whether you need to export reports or backup time data before downgrade.

When contacting support or stores

• Have your workspace name, subscription ID and payment receipt ready.
• If purchased via Apple/Google, include the store’s transaction ID when requesting help.
• Document the date/time you requested cancellation and any confirmation screens or emails.

Common mistakes

Assuming automatic refund

Many users expect an automatic refund when cancelling immediately after purchase. Clockify’s policy is generally no refunds, and stores (Apple/Google) have their own rules.

Wrong account or insufficient permissions

Users sometimes try to cancel from a user account that is not a workspace owner or admin. Only owners/admins can cancel a workspace subscription via Clockify’s web billing settings.

Comparative recap

Quick comparison

Choose based on needs

Pick Free to test core features or paid tiers for administration, integrations and compliance features. Consider who will manage billing and whether app-store purchases are involved.

After cancelling

What to expect immediately

After cancelling on the web you keep paid features until the billing period expires, then the workspace downgrades to Free and data is retained.

Useful links

• Clockify Billing / Subscription settings
• Clockify Support / Contact
• Manage Apple subscriptions (Apple Support)
• Manage Google Play subscriptions (Google Support)

Address

Corporate address

COING Inc, 2100 Geng Road, Suite 210, Palo Alto, California 94303, United States.

Notes about postal cancellations

Clockify does not publish a separate New Zealand postal cancellation address. Use the corporate address above for formal correspondence if required, and follow online cancellation instructions for faster processing.