Cancel Creately: Easy Method

What is Creately

Overview

Creately is a visual collaboration and diagramming tool used to create flowcharts, mind maps, wireframes, org charts and other diagrams.

It is offered as a cloud service with team collaboration features and desktop apps for some platforms.

Key features

Features include real-time collaboration, a shape library, templates, and integrations with common productivity tools.

Plans and limits vary by subscription type and whether you use a personal or team account.

How to cancel Creately

Cancel via your Creately account

• Sign in to your Creately account at creately.com.
• Go to Account or Billing settings and locate Subscriptions or Plan.
• Choose Cancel subscription and follow the on-screen confirmation steps.

Cancel via third-party billing and support

• If you subscribed through the Apple App Store or Google Play, cancel via that store's subscription management.
• If your subscription is billed by a company admin (team/enterprise), contact your admin to request cancellation.
• If you cannot cancel in-app, open a support request at Creately Support or use the contact page.

What happens when you cancel

Access and feature changes

After cancellation you typically retain access until the end of your paid billing period.

Features tied to your plan may be restricted once the paid term expires.

Renewals, billing and data retention

Auto-renew is stopped so the subscription will not renew after the current period ends.

Your diagrams and data usually remain in your account; export important files before any account closure.

Will I get a refund?

Standard refund policy

Refund eligibility depends on how you purchased Creately and the billing terms you agreed to at signup.

Many SaaS providers only offer refunds in limited circumstances; check your billing receipt and account terms.

Exceptions and how to request a refund

• If you believe you are entitled to a refund (billing error, duplicate charge, or service failure), contact Creately Support with your order details.
• If you purchased via a third-party store (Apple/Google), you may need to request a refund through that store.

Creately plans and pricing

Plan types

Available plan names and features can vary by market and may change over time.

Use the official pricing page for current NZ-specific pricing and promotions.

Billing cycles and currency

Billing is typically monthly or annual; currency and taxes may vary by location.

For exact NZ pricing, check Creately's website or your billing statement.

Your consumer rights in New Zealand

Consumer Guarantees Act and services

Under New Zealand law, services must be provided with reasonable care and skill and fit for purpose.

If Creately fails to provide the service as described, you may have remedies under the Consumer Guarantees Act.

Unfair terms, cooling-off and dispute options

There is no automatic cooling-off period for digital services once access has begun, unless stated in the contract.

You can raise disputes with the provider, request remedies, and consult consumer protection resources at consumerprotection.govt.nz.

Customer experiences

Common positive feedback

Users often praise Creately for its intuitive diagramming tools, templates, and collaborative editing features.

Many note the benefit for small teams and quick visual communication.

Common concerns and issues

Some users report difficulty with billing, plan limits, or account management when switching plans.

Others mention support response times vary; contacting support early helps resolve issues faster.

Documentation checklist

What to gather before you cancel

• Account email and username associated with the subscription.
• Order number, invoice, or transaction ID from your payment method.
• Subscription start and renewal dates and the billing platform used (Creately, Apple, Google, corporate billing).

Supporting items to include with your request

• Any screenshots of billing or errors and confirmation emails.
• Exported copies of diagrams you want to keep (PDF, PNG, or native formats).
• Proof of payment if requesting a refund or dispute.

Common mistakes

Forgetting to export data

A frequent error is cancelling without exporting diagrams and important files first.

Always export what you need before the billing period ends to avoid loss of access.

Not checking where you were billed

Another common mistake is assuming Creately manages your subscription when it was bought via the App Store or Google Play.

If you subscribed through a third party, you must cancel and request refunds through that store to stop renewals.

Comparative recap

Summary table

Choosing the right tool

Consider team size, required integrations, and whether you need advanced enterprise controls.

Compare free trials and export options before committing to a yearly plan.

After cancelling

Data export and account management

Export any diagrams, backups, or account data you need immediately after cancelling or before the subscription end date.

Check that exported files open correctly and are stored securely in your personal or company storage.

Support and next steps

If you need help with cancellation, refunds, or data export, contact Creately Support at support.creately.com.

For privacy questions, review the privacy policy at creately.com/privacy.

Address

Postal address

Creately does not provide a public postal address for New Zealand cancellations.

If a postal address is required for a formal notice, contact support to request the appropriate channel.

Support contact

For cancellation requests or account support, use the online support portal at support.creately.com or the contact page at creately.com/contact.

Follow the instructions on those pages to submit your request or obtain official contact details.