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Cancel CREATIVE FABRICA
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Creative Fabrica service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Creative Fabrica: Easy Method
What is Creative Fabrica
Service overview
Creative Fabrica is a subscription-based marketplace for digital design assets such as fonts, graphics and craft files.
The service provides unlimited-access plans and single-category plans, plus a trial option for new users.
Content available
Subscribers gain immediate access to thousands of digital files with commercial licences for creative projects.
Content is delivered digitally; users download assets directly from the website after subscribing.
How to cancel Creative Fabrica
Cancel on the website (recommended)
- Sign in to the Creative Fabrica website and go to My Account.
- Select Subscriptions → Manage my subscription → End your subscription → confirm.
- Billing stops immediately and access remains until the end of the paid period.
If your subscription is activating (not yet active)
- You cannot cancel via the website while the subscription is still activating.
- Contact support by email at hi@creativefabrica.com to request cancellation before activation completes.
App Store or Google Play purchases
- Creative Fabrica’s published cancellation instructions refer only to the website.
- There are no app store - specific cancellation instructions in Creative Fabrica’s help pages; cancelling via the website My Account is the documented route.
What happens when you cancel
Access after cancellation
When you cancel via the website, billing stops immediately.
Your account access continues until the end of the period you already paid for.
Renewal and billing
Automatic renewal will be disabled after you confirm cancellation in Subscriptions → Manage my subscription.
No further recurring charges should occur once cancellation is confirmed.
Account and download data
Assets you downloaded remain on your devices but you lose access to the subscription library after the paid period ends.
If needed, export or save important files and licence details before access expires.
Will I get a refund?
Official refund policy
Creative Fabrica’s policy: no refunds for digital products or subscription renewals except when a product is faulty.
By accessing digital content immediately, users waive statutory withdrawal rights such as a 14‑day cooling-off period.
Exceptions and how to pursue a refund
- Refunds may be considered if a product is defective or significantly not as described.
- If you believe a charge or trial was handled improperly, contact support and provide documentation to request a review.
- New Zealand consumers can also consider disputing charges with their payment provider if resolution with Creative Fabrica fails.
Creative Fabrica plans and pricing
Common plans
Below are Creative Fabrica’s commonly published plans and US dollar pricing as of early 2026.
Prices may change; Creative Fabrica lists USD, GBP and EUR but not NZD.
Currency and billing notes
All prices below are shown in US dollars (USD) per Creative Fabrica’s published information.
Check your billing page for the exact charge and currency used at purchase time.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Free Trial | US$0.00 | One-time / Trial (10 downloads) | 10 premium downloads, trial access |
| All Access Monthly | US$29.00 | Monthly | Unlimited access to all assets, full POD license |
| All Access Yearly | US$47.00 | Yearly | Unlimited access to all assets, full POD license (equivalent to US$3.99/month) |
| Fonts | US$19.00 | Monthly | Access to font library, commercial license |
| Graphics | US$19.00 | Monthly | Access to graphics library, commercial license |
| Crafts | US$12.00 | Every 3 months | Access to craft club, cut files, commercial license |
Your consumer rights in New Zealand
What New Zealand law says
Creative Fabrica’s terms try to waive withdrawal rights by providing immediate access to digital content.
New Zealand does not generally provide a statutory 14‑day cancellation right for digital content accessed immediately.
Protections and remedies
- The Consumer Guarantees Act and Fair Trading Act prohibit misleading or deceptive conduct and require services to match descriptions.
- If you were misled about a trial, or charged unexpectedly, those practices could raise issues under NZ consumer law.
- Consumers may raise complaints with local consumer protection bodies or dispute charges through their bank or payment provider.
Customer experiences
Positive experiences
- Many users praise responsive, helpful customer support that resolves billing errors or accidental subscriptions promptly.
- Long‑time users often report satisfaction with the content variety, fonts and graphics for creative projects.
Negative experiences
- Complaints include trial charges being applied immediately or unexpectedly and unclear trial wording.
- Some users report difficulty locating the cancel button or needing email support, and allege deceptive trial design.
Documentation checklist
What to gather
- Account email and username used to subscribe.
- Order number or subscription reference from the confirmation email.
- Payment evidence such as bank or card statement showing the charge.
- Screenshots of the subscription page, trial offer and any confirmation screens.
How to present it
- Attach copies of confirmation emails and payment receipts in your support message.
- Clearly state the issue, desired outcome (cancel and/or refund) and relevant dates and times.
Common mistakes
Trial confusion
Many users expect a free trial but are charged immediately - sometimes the trial grants immediate paid access which waives cooling-off rights.
Always check the exact trial terms and the timing of any immediate access or charges before confirming.
Missing the cancel path
Users sometimes cannot find the cancel button and assume cancellation is unavailable; the website path is My Account → Subscriptions → Manage my subscription.
If the subscription is activating, attempting to cancel via the site will fail - email support is required in that case.
Comparative recap
Quick method comparison
The table below summarises how to cancel and what to expect depending on how you purchased the subscription.
Key takeaways
Cancel on the website for immediate effect; contact support by email if the subscription is still activating.
App store purchases are not specifically documented by Creative Fabrica and may require checking the app store’s cancellation rules.
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (Creative Fabrica site) | My Account → Subscriptions → Manage my subscription → End your subscription → confirm | Low (no refunds unless faulty) | Billing stops immediately; access until end of paid period |
| Web while activating | Cannot cancel via site; email hi@creativefabrica.com | Low, but contact support to request cancellation | Must contact support before activation completes |
| App Store / Google Play | No specific CF instructions; use website My Account or check app store policies | Unclear from CF policy; follow app store refund processes | CF help pages only reference website cancellation |
After cancelling
Follow-up steps
Save copies of your cancellation confirmation and any support correspondence for your records.
Check your next bank/card statement to confirm no further recurring charges occur.
Helpful links
- How do I cancel my subscription? (Creative Fabrica Help Center)
- What is the refund policy? (Creative Fabrica Help Center)
- Subscription Agreement (terms and licence details)
- Customer reviews (Trustpilot New Zealand)
Address
Company address
Creative Fabrica B.V., Westerstraat 187, 1015 MA Amsterdam, Netherlands.
Creative Fabrica is based in the Netherlands and does not list a separate New Zealand postal address.
Postal cancellation option
If you prefer postal correspondence, send a clear written request to the address above including your account email and subscription details.
Also include proof of purchase and request confirmation of cancellation in writing.