Cancel Cursor: Easy Method

What is Cursor

Service overview

Cursor is an online productivity and coding assistant that offers subscription-based access to AI tools, chat features and integrations for individuals and teams.

How it is provided

Cursor is delivered as a web application and mobile app access through common app stores. Subscriptions are managed either in the Cursor dashboard or through the app store used to purchase the subscription.

How to cancel Cursor

Cancel on the web (recommended)

• Sign in to your Cursor account on the web dashboard.
• Go to Billing & Invoices → Manage Subscription.
• Choose Cancel subscription. Access typically continues until the end of the current paid period.
• Reference: Cursor billing docs.

Cancel via email or Terms of Service method

• If you prefer, email Cursor at hi@cursor.com requesting cancellation.
• The Terms of Service state you must cancel at least 24 hours before renewal to avoid the next-period charge.
• Reference: Cursor Terms of Service.

Cancel on iOS (App Store)

• If you subscribed through Apple, cancel via your iOS device: Apple ID > Subscriptions > find Cursor > Cancel.
• App Store subscriptions must be managed through Apple - Cursor cannot directly cancel App Store subscriptions for you.

Cancel on Android (Google Play)

• If you subscribed through Google Play, open the Google Play app or play.google.com > Subscriptions > find Cursor > Cancel.
• Google Play handles billing and cancellation for Play Store purchases.

What happens when you cancel

Access after cancellation

When you cancel via the dashboard you typically retain access until the end of your paid billing period.

For App Store or Google Play subscriptions, access follows the respective store’s billing cycle and retention rules.

Renewal and timing

Cancellations must be completed at least 24 hours before renewal to avoid being charged for the next period per Cursor’s Terms.

If you miss the deadline, the subscription may renew and you will need to request a refund separately if eligible.

Data and account retention

Canceling a subscription does not necessarily delete your account or project data unless you request deletion.

Check Cursor’s account settings and data/privacy documentation before cancelling if you need exports or deletion.

Will I get a refund?

Cursor’s stated policy

Cursor’s Terms indicate refunds are not provided when a user cancels; prorated refunds are only available if Cursor terminates the subscription (exceptions may apply for violations).

See the Terms of Service for specific contractual language: Cursor Terms.

Consumer law and exceptions

• New Zealand consumer law generally provides a 14-day cooling-off right for many online purchases of digital services; this may allow cancellation and refunds in that window.
• Even if Cursor’s policy denies refunds, NZ consumer protections can override contractual terms in many cases.

Practical steps to request a refund

• If you think you qualify, contact support at hi@cursor.com and include order details and dates.
• If purchased via Apple or Google Play, use their refund request processes for purchases made through those stores.
• Keep receipts and screenshots to support your refund claim.

Cursor plans and pricing

Official currency and availability

Cursor’s official pricing is presented in USD and may vary by region and platform.

There are currently no official NZD-specific prices listed for 2024/2025 in Cursor’s public materials.

Summary table

Your consumer rights in New Zealand

Cooling-off and refunds

New Zealand consumer protection generally provides a cooling-off period (commonly 14 days) for online purchases of digital services, which can allow cancellation and refunds.

Even if a provider’s policy says no refund on user cancellation, NZ law may still entitle you to a refund in the cooling-off period.

Making a complaint

• Start with Cursor support and request a refund or resolution in writing.
• If unresolved, you can escalate to Consumer Protection NZ or use dispute options offered by your payment provider.

Evidence and timing

Keep your receipts, account emails, subscription dates and any correspondence as evidence when asserting consumer rights.

Act promptly - timing matters for cooling-off rights and payment disputes.

Customer experiences

Positive feedback

• Some users report productivity improvements and valuable chat features.
• Others praise frequent improvements and generous usage plans suitable for freelancers and small teams.

Negative feedback

• Complaints include unclear billing, unexpected charges, and confusing usage limits.
• Multiple reports cite slow or unresponsive customer support and problems with refunds or trials.
• Users also report buggy performance such as crashes or degraded outputs over time.

Balanced takeaway

Overall, experiences vary: many users find the product useful, while others warn to monitor billing and to document interactions with support carefully.

When subscribing, review billing cycles and keep payment receipts to reduce risk.

Documentation checklist

Essential account details

• Registered account email and username.
• Subscription start date, renewal date and plan name.
• Order ID or transaction reference from your payment receipt.

Proof of purchase and correspondence

• Payment receipts, credit card or bank statement entries showing the charge.
• Screenshots of subscription status in the Cursor dashboard or app store.
• Copies of emails or support tickets exchanged with Cursor.

Common mistakes

Missing the cancellation deadline

A frequent error is cancelling too close to renewal. Cursor’s Terms require cancellation at least 24 hours before renewal to avoid the next charge.

If you cancel after that window you may be billed for the next period and will need to pursue a refund separately.

Using the wrong platform to cancel

Another common mistake is attempting to cancel via the website when the subscription was purchased through Apple or Google Play.

App Store and Play Store subscriptions must be cancelled via the respective store; the dashboard cannot stop those renewals.

Poor record-keeping

Not saving receipts, confirmation emails or screenshots can complicate refund requests or disputes with your card issuer.

Always download or screenshot billing pages and confirmation messages when you cancel or change plans.

Comparative recap

Where to cancel

The table below compares common purchase channels and the recommended cancellation route and refund likelihood.

Quick reference

After cancelling

Confirm cancellation

• Check your inbox for a cancellation confirmation email from Cursor or the app store.
• Verify subscription status in the dashboard or in your Apple/Google account.

Useful links and follow-up

• Cursor billing docs: https://docs.cursor.com/en/account/billing
• Cursor Terms of Service: https://cursor.com/terms-of-service
• Apple subscriptions help: Apple support - cancel subscriptions
• Google Play subscriptions: Google Play - manage subscriptions
• NZ consumer rights overview: Consumer Protection NZ and a cooling-off resource: cooling-off information.

Address

Registered address (public record)

Cursor Limited (NZ) is associated in public records with the Auckland address below; note this may reflect a local listing rather than the support route for subscriptions.

Address details

134b Ponsonby Road, Grey Lynn, Auckland 1011, New Zealand.

Note: If you need to cancel a current subscription, use the billing portal or the support email (hi@cursor.com) rather than relying on postal correspondence to the above address.