Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Cvmaker service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Cvmaker: Easy Method
What is Cvmaker
Overview
Cvmaker is an online service for creating CVs and cover letters using templates and AI-assisted tools. It offers a free basic tier and a paid Pro subscription with additional features.
Main features
Key features include live preview, professional templates, downloadable CVs and cover letters, and job search organisation tools. Pricing and subscription handling are managed on the website and possibly via mobile app platforms.
How to cancel Cvmaker
Web (CVmaker.com)
- Sign in to your account and open "My account".
- Toggle the subscription setting as described in the account UI (the flow shows toggling subscription to "Yes").
- Press "Cancel account" to stop future payments; you will receive a confirmation email.
- Alternatively use the dedicated cancel‑subscription page or contact the helpdesk for assistance: CVmaker contact.
- You can cancel at any time, including during the trial; cancellation prevents future renewals but you retain access until the end of the current paid period.
Mobile apps (App Store / Google Play)
- CVmaker does not publish a platform‑specific cancellation flow for app stores.
- If you subscribed via the App Store or Google Play you must cancel through that store’s subscription settings (Apple or Google handles billing and cancellations).
- Check your App Store / Google Play subscriptions page for the correct cancellation steps or contact Apple/Google support where needed.
What happens when you cancel
Access and billing
Cancellation stops future subscription payments immediately for new periods. You will typically keep access to Pro features until the end of the already‑paid period.
Data retention
Content is retained online after cancellation for a period (CVmaker retains data online for 18 months post‑cancellation unless you request full deletion). You can request permanent deletion if required.
Will I get a refund?
Official policy
CVmaker’s terms state that all sales are final and there are no refunds, full or partial. The company says performance occurs upon payment and users waive any right of withdrawal.
The terms also state no legal 14‑day withdrawal applies to their digital service offering as presented.
Exceptions and New Zealand context
- Even if CVmaker’s terms say "no refunds", New Zealand consumer law may still entitle you to redress if a service is not provided as described or if terms were misleading.
- If you believe you were misled, charged incorrectly, or the service was not delivered, you can raise a dispute with your payment provider and consider reporting to NZ consumer authorities.
Cvmaker plans and pricing
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | kr 0 | - | Basic usage, AI‑assisted CV and cover letter creation, templates, live preview, free |
| Pro | kr 19 (trial for 14 days), then kr 319 | Monthly (after trial) | Full access to platform features, CV and cover letter download, job search organisation |
Notes on currency and trials
Prices are shown in Norwegian kroner (NOK) on CVmaker. There is no official New Zealand (NZD) pricing listed for 2024/2025.
The Pro plan includes a trial offering (kr 19 for 14 days) before monthly billing starts at kr 319.
Your consumer rights in New Zealand
Key laws
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act. These laws prevent misleading conduct and require services to be as described.
How they apply to subscriptions
- If a subscription or trial was misrepresented, you may be entitled to a refund or other remedy despite a "no refunds" clause.
- Unauthorised or continuing charges after cancellation can be challenged through your bank, credit card provider, or reported to NZ authorities.
Customer experiences
Positive feedback
Many users praise CVmaker for being user‑friendly, easy to use, and offering attractive professional templates. The builder and live preview frequently receive favourable comments.
Common complaints
Negative reviews often cite unclear trial terms, unexpected recurring charges, difficulty obtaining refunds, and problems cancelling via the app or website.
Some users report charges continuing after cancellation and describe their experience as misleading or unethical.
Documentation checklist
What to gather
- Account email, username, and subscription ID (if available).
- Payment receipts, bank/credit card statements showing the charge and dates.
- Screenshots of account settings, trial offers, and any cancellation confirmations or error messages.
How to present it
- Prepare a short timeline with subscription start, trial date, cancellation attempt date, and any charges after cancellation.
- Keep copies of communications with CVmaker support and be ready to present evidence to your payment provider or consumer authorities.
Common mistakes
Trial and auto‑renew confusion
Users sometimes assume a small trial charge is a one‑off fee rather than a trial that auto‑renews. Always check the trial terms and the exact wording at checkout.
Example: paying kr 19 for a "trial" can lead to kr 319 monthly billing if the subscription is not cancelled before the trial ends.
Cancelling without confirmation
Another common mistake is cancelling in the account but not saving or receiving confirmation. Always wait for a confirmation email and keep a screenshot of the final cancellation screen.
If charges continue after cancellation, gather proof and contact your bank or card issuer promptly to dispute unauthorised payments.
Comparative recap
Quick comparison
| Aspect | CVmaker (Web) | App Store / Google Play |
|---|---|---|
| How to cancel | Via "My account" (toggle → "Cancel account"), dedicated cancel page, or contact helpdesk. | Cancel via Apple or Google subscription settings; CVmaker does not provide app‑specific flow. |
| Refunds | CVmaker terms: no refunds (all sales final). | App stores handle refunds per their policies (contact Apple/Google). |
| Trial | Pro trial: kr 19 for 14 days then kr 319/month (as published). | Trials and billing may be managed by the store; check the store listing and receipts. |
| Data retention | Content retained online for 18 months post‑cancellation unless you request deletion. | Same retention applies to account data on CVmaker; deletion must be requested from CVmaker. |
When to choose which
If you subscribed on the website, use your CVmaker account to cancel and keep confirmation. If you subscribed via a mobile store, cancel through that store to stop billing.
For disputes about charges or refunds, collect documentation and consider contacting your payment provider or NZ consumer authorities.
After cancelling
Next steps
- Keep the cancellation confirmation email and any screenshots showing the cancelled status.
- Monitor bank or card statements for any further charges and report unauthorised transactions immediately.
- If you want your data deleted, contact CVmaker and request full deletion; otherwise data may remain for up to 18 months online.
Useful links
- CVmaker contact page
- CVmaker terms and conditions
- Commerce Commission - Consumers (New Zealand)
- Consumer NZ - advice and complaints
Address
Registered address
CVmaker B.V., Piet Heinkade 221, 1019 HM Amsterdam, Netherlands.
New Zealand postal address
CVmaker does not publish a New Zealand postal cancellation address. Use the Netherlands address above or the online contact form for cancellation and data requests.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.