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Cancel DESCRIPT
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Descript service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Descript: Simple Process
What is Descript
Overview
Descript is an audio and video editing platform that uses text-based editing and AI tools to streamline podcast, video, and voice-over workflows. It offers transcription, filler-word removal, overdub, and other AI-powered features designed for creators.
Main features
Key features include automatic transcription, Studio Sound processing, overdub voice cloning, and multi-track editing with export options. Plans vary by media hours, AI usage limits, and export quality.
How to cancel Descript
Cancel via Web or Desktop
- Log in at web.descript.com or open the Descript desktop app.
- Go to Settings, open the Plan tab, choose Change plan, then select "Downgrade to Free".
- Confirm the cancellation. Your account will remain active until the current billing cycle ends.
- Reference: Downgrade or cancel a subscription.
Cancel via App Stores and Alternatives
- For iOS: cancel through iTunes/App Store subscriptions at least 24 hours before renewal; cancellation takes effect the day after the current period. See the App Store listing: Descript on the App Store.
- For Android/Google Play: cancel via Google Play Store > Subscriptions at least 24 hours before billing to avoid renewal.
- Alternative options: pause monthly subscriptions for 1 - 3 months from your account instead of canceling, or delete your account (immediate cancellation and forfeiture of unused time).
What happens when you cancel
Access and billing
If you downgrade to the Free plan, your paid features remain active until the end of your paid billing cycle. You will not be billed again after the current period ends.
Account deletion and immediate effects
Deleting your Descript account via Settings immediately cancels any active subscription and permanently removes your account. Any unused paid time is forfeited, and there is no proration or refund for the remaining period.
Will I get a refund?
Descript refund policy
Descript may issue refunds if the cancellation and refund request are submitted within 48 hours of the invoice date. You must open a support request and include your account email to be considered.
Reference: Descript refund policy.
Exceptions and non-refundable items
- No proration: canceling mid-cycle does not entitle you to a partial refund; access continues until period end.
- Top-up purchases (credits or additional media minutes) are final and non-refundable once added.
- Purchases made through Apple or Google may be subject to those platforms' refund processes instead of Descript's policy.
Descript plans and pricing
Pricing overview
Descript lists prices in USD. No official NZD pricing was located; local currency conversion depends on your payment provider.
Plan summary table
| Plan | Price (monthly) | Annual (per month equiv.) | Key features |
|---|---|---|---|
| Free | Free (USD$0.00) | Free | Basic text-based editing, limited AI tools, 1 hr transcription/month |
| Hobbyist | US$24.00 | US$16.00 (annual, per month equiv.) | 10 media hours/month, Studio Sound, filler removal, 1080p watermark-free export |
| Creator | US$35.00 | US$24.00 (annual, per month equiv.) | 30 media hours/month, unlimited AI tools, 4K export, royalty-free stock |
| Business | US$65.00 | US$50.00 (annual, per month equiv.) | 40 media hours/month, Team/Brand Studio, priority support |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, digital services must be of acceptable quality and fit for purpose. If Descript is defective or fails to perform as advertised, New Zealand consumers may be entitled to remedies regardless of internal refund limits.
Fair Trading Act and app store purchases
The Fair Trading Act prohibits misleading or unfair contract terms. A strict short refund window or hidden cancellation paths may be challenged if they prevent consumers from accessing their rights.
Purchases made via Apple or Google are also subject to those platforms' rules, which can supplement Descript’s policy.
Customer experiences
Positive feedback
Users praise Descript for its intuitive interface and powerful AI tools such as transcription, filler-word removal, overdub, and Studio Sound.
Reviews often highlight faster workflows for podcasting, voice-overs, and screen recordings.
Negative feedback
Common complaints include instability (bugs, crashes, lag), syncing issues, and occasional corrupted recordings.
Some customers report frustration with costs, AI credit models, difficulty contacting support, and strict refund/refund-window experiences.
Documentation checklist
What to gather before contacting support
- Account email associated with Descript.
- Invoice or transaction date and ID for the payment you want refunded.
- Screenshots of your subscription status and billing page.
- Record of cancellation attempts and any confirmation messages.
If you purchased through App Stores
- Indicate whether purchase was via Apple App Store or Google Play.
- Include App Store or Google Play purchase receipt when requesting refunds from those platforms.
Common mistakes
Assuming immediate stop of billing
A common mistake is expecting billing to stop immediately after canceling. For web/desktop downgrades, your paid features will usually remain until the end of the paid billing cycle.
Missing the refund window or wrong cancellation method
Another frequent error is missing the 48-hour refund window or cancelling via the wrong channel (for example, cancelling within Descript when the subscription was billed via Apple). This can invalidate refund eligibility.
Comparative recap
Summary of cancellation methods
| Method | Effect on billing | Refund eligibility | Ease |
|---|---|---|---|
| Web/Desktop (Change plan → Downgrade to Free) | Subscription remains until period end; no further renewals | Refunds possible if requested within 48 hours of invoice | Easy - direct in account settings |
| Pause monthly subscription | Billing stops during pause; access to paid features disabled | Not a refund - suspends billing for 1 - 3 months | Convenient for short breaks |
| Delete account | Immediate cancellation; unused time forfeited | No proration or refund for remaining time | Irreversible - use with caution |
| Apple App Store / Google Play | Managed by platform; cancel at least 24 hours before renewal | Refunds follow platform rules; contact Apple/Google | Must use App Store / Play Store subscriptions menu |
After cancelling
What to check right away
Confirm you received a cancellation confirmation email or an in-app confirmation. Keep a copy of any confirmation or support ticket ID for reference.
Useful links and support
Help articles: How to cancel, Refund policy, and Delete your account.
Address
Registered address (UK entity)
DESCRIPT LTD, Rosecroft, Doddinghurst Road, CM15 0SJ Brentwood, United Kingdom.
Other ways to contact Descript
You can also cancel via the app or contact Descript support through their help centre for account-specific assistance.