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Cancel DESIGN BUNDLES
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I hereby notify you of my decision to terminate the contract relating to the Design Bundles service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Design Bundles: Easy Method
What is Design Bundles
Overview
Design Bundles is an online marketplace for digital design assets, fonts, and subscription plans (Plus memberships) that provide credits, discounts and other tools.
Services are sold directly via the Design Bundles website and through mobile app stores (Apple App Store and Google Play), with purchases processed in USD and converted to NZD at checkout.
Typical uses
Customers use Design Bundles to buy downloadable templates, fonts, graphics and access subscription features such as credits, unlimited downloads or business tools.
Memberships may include monthly credits, access to exclusive tools and different licensing levels for personal, premium and corporate use.
How to cancel Design Bundles
Cancel a Plus membership (web / direct)
- Sign in to your account on the Design Bundles website.
- Go to Your Membership or Billing details in your account dashboard.
- Choose the option to cancel or pause the membership (pauses available up to 3 months).
- Follow on-screen confirmation steps to complete cancellation.
- Support article: How to cancel your Plus membership.
Cancel via Apple App Store or Google Play
- For Apple purchases: open your Apple ID settings, go to Subscriptions, find Design Bundles and cancel there.
- To request a refund for an Apple purchase, use Apple’s Report a Problem flow in your Apple ID settings or via Apple’s support.
- For Google Play purchases: open Google Play > Payments & Subscriptions > Subscriptions, select Design Bundles and cancel.
- Request a refund through Google Play’s refund request option after cancellation if required.
What happens when you cancel
Access and credits
When you cancel a Plus membership, access to membership benefits will stop at the end of your current billing period unless you pause instead.
Unused Plus credits expire at the end of the billing period if you cancel (pausing may preserve credits for the pause duration).
Billing and account data
Cancellation prevents future recurring charges but does not automatically issue refunds unless you meet refund conditions.
Your account, purchase history and downloads remain available for re‑joining or record-keeping unless you request account deletion through support.
Will I get a refund?
Direct web purchases (Card or PayPal)
Design Bundles offers a 30-day money-back guarantee for compatibility issues, corrupted or missing files when you buy directly.
The seller will usually request time to remedy the issue (commonly resolved within 7 days); if unresolved, a full refund is provided.
Other refund rules and Plus membership
- Changed-mind refunds may be granted if files remain undownloaded, except during special events or discount sales.
- Store credit purchases are refunded only as store credit, not back to the original payment method.
- Plus membership refunds: available within 7 days of billing only if no membership benefits have been used; if benefits were used, no refund for that month.
- For app-store purchases, refunds are handled by Apple or Google Play; manage cancellations and refund requests through your app store account.
Design Bundles plans and pricing
Pricing summary
Design Bundles publishes USD pricing and does not show explicit NZD plans; final NZD amounts depend on your card or bank conversion.
Annual prices are often discounted versus monthly billing; see the plan table below for the common options.
Plan table
| Plan | Price (monthly) | Annual option (approx) | Key features |
|---|---|---|---|
| Hobbyist | US$11.99 per month | US$115.90 per year (~US$9.66/month) | 10 credits/month; 10% off purchases; Personal License included |
| Unlimited | US$24.99 per month | US$239.90 per year (~US$19.99/month) | Unlimited downloads; 15% off; Premium & POD license; tools like Illustrate AI |
| Business | US$97.99 per month | US$899.90 per year (~US$74.99/month) | All Unlimited features plus Craft-A-Profit course, Calendar, Corporate License |
Your consumer rights in New Zealand
Consumer Guarantees Act
Under the Consumer Guarantees Act, goods and services must be of acceptable quality, fit for purpose and match their description.
Digital products and downloads are covered; faulty or unusable files should be remedied or refunded. See Consumer.org.nz.
Fair Trading Act and misleading practices
The Fair Trading Act prohibits misleading conduct and hidden contract terms, including obscured cancellation controls.
If cancellation buttons or terms are difficult to find, that practice may raise compliance issues. Guidance: Commerce Commission.
Customer experiences
Positive feedback
- Many customers praise fast, friendly and helpful support with quick response times, even for issues not caused by Design Bundles.
- Support has helped with account issues such as merging duplicate accounts, updating payment details and pausing memberships during medical leave.
- Examples and reviews: Trustpilot NZ.
Negative feedback and concerns
- Some users reported being charged after attempting to cancel, citing obscured cancellation controls and confusing confirmation steps.
- Other customers noted a trend toward more AI-centric designs and a perceived reduction in human-crafted items.
- Sources discussing issues: GetCustomers and Trustpilot examples above.
Documentation checklist
What to prepare before contacting support
- Order number or subscription ID (found in your account or receipt).
- Account email address used for the purchase.
- Payment method and transaction date (card, PayPal or app-store receipt).
- Screenshot(s) of error messages, corrupted files or subscription status.
Additional items for refunds or disputes
- Proof you attempted to download or followed troubleshooting steps.
- Correspondence with support and any reference numbers.
- If purchased via Apple or Google, include the app-store receipt and refund request confirmation.
Common mistakes
Mixing up cancellation channels
Users often try to cancel web subscriptions via the App Store or Google Play, or vice versa, which does not stop billing in the correct system.
Always cancel in the store where you originally subscribed: website, Apple ID or Google Play account.
Assuming credits or refunds are automatic
Common errors include assuming unused credits will be refunded; unused Plus credits typically expire at the end of the billing period.
Also, changed-mind refunds usually require files to remain undownloaded, and special event sales may exclude refunds.
Comparative recap
At-a-glance comparison
| Purchase platform | How to cancel | Who handles refunds | Typical refund policy |
|---|---|---|---|
| Web (Direct Plus membership) | Account dashboard → Your Membership / Billing details | Design Bundles support | 30-day money-back for faults; 7-day conditional refund for unused Plus benefits |
| Apple App Store | Apple ID settings → Subscriptions | Apple handles refunds; Design Bundles can advise | Request via Apple’s Report a Problem; refund decisions by Apple |
| Google Play | Google Play → Payments & Subscriptions → Subscriptions | Google Play handles refunds; Design Bundles can advise | Request via Google Play refund flow; decisions by Google |
After cancelling
Next steps
Keep a copy of receipts, order IDs and any support correspondence in case you need to request a refund or evidence billing after cancellation.
If you paused rather than cancelled, confirm the pause period and check credit preservation details in your dashboard.
Helpful links
- Design Bundles membership cancellation help: Freshdesk article
- Refund policy (web purchases): Design Bundles refund policy
- NZ consumer rights overview: Consumer.org.nz - CGA
- Streaming and downloads guidance: Consumer Protection - downloads
Address
Registered corporate address
Design Bundles Ltd
Graphic House, 124 City Road, Stoke‑On‑Trent, Staffordshire ST4 2PH, United Kingdom
Postal notices
Postal cancellation is generally not required because subscriptions are managed online, but you may use the registered address for formal postal communications if desired.