Cancel Design Bundles: Easy Method

What is Design Bundles

Overview

Design Bundles is an online marketplace for digital design assets, fonts, and subscription plans (Plus memberships) that provide credits, discounts and other tools.

Services are sold directly via the Design Bundles website and through mobile app stores (Apple App Store and Google Play), with purchases processed in USD and converted to NZD at checkout.

Typical uses

Customers use Design Bundles to buy downloadable templates, fonts, graphics and access subscription features such as credits, unlimited downloads or business tools.

Memberships may include monthly credits, access to exclusive tools and different licensing levels for personal, premium and corporate use.

How to cancel Design Bundles

Cancel a Plus membership (web / direct)

• Sign in to your account on the Design Bundles website.
• Go to Your Membership or Billing details in your account dashboard.
• Choose the option to cancel or pause the membership (pauses available up to 3 months).
• Follow on-screen confirmation steps to complete cancellation.
• Support article: How to cancel your Plus membership.

Cancel via Apple App Store or Google Play

• For Apple purchases: open your Apple ID settings, go to Subscriptions, find Design Bundles and cancel there.
• To request a refund for an Apple purchase, use Apple’s Report a Problem flow in your Apple ID settings or via Apple’s support.
• For Google Play purchases: open Google Play > Payments & Subscriptions > Subscriptions, select Design Bundles and cancel.
• Request a refund through Google Play’s refund request option after cancellation if required.

What happens when you cancel

Access and credits

When you cancel a Plus membership, access to membership benefits will stop at the end of your current billing period unless you pause instead.

Unused Plus credits expire at the end of the billing period if you cancel (pausing may preserve credits for the pause duration).

Billing and account data

Cancellation prevents future recurring charges but does not automatically issue refunds unless you meet refund conditions.

Your account, purchase history and downloads remain available for re‑joining or record-keeping unless you request account deletion through support.

Will I get a refund?

Direct web purchases (Card or PayPal)

Design Bundles offers a 30-day money-back guarantee for compatibility issues, corrupted or missing files when you buy directly.

The seller will usually request time to remedy the issue (commonly resolved within 7 days); if unresolved, a full refund is provided.

Other refund rules and Plus membership

• Changed-mind refunds may be granted if files remain undownloaded, except during special events or discount sales.
• Store credit purchases are refunded only as store credit, not back to the original payment method.
• Plus membership refunds: available within 7 days of billing only if no membership benefits have been used; if benefits were used, no refund for that month.
• For app-store purchases, refunds are handled by Apple or Google Play; manage cancellations and refund requests through your app store account.

Design Bundles plans and pricing

Pricing summary

Design Bundles publishes USD pricing and does not show explicit NZD plans; final NZD amounts depend on your card or bank conversion.

Annual prices are often discounted versus monthly billing; see the plan table below for the common options.

Plan table

Your consumer rights in New Zealand

Consumer Guarantees Act

Under the Consumer Guarantees Act, goods and services must be of acceptable quality, fit for purpose and match their description.

Digital products and downloads are covered; faulty or unusable files should be remedied or refunded. See Consumer.org.nz.

Fair Trading Act and misleading practices

The Fair Trading Act prohibits misleading conduct and hidden contract terms, including obscured cancellation controls.

If cancellation buttons or terms are difficult to find, that practice may raise compliance issues. Guidance: Commerce Commission.

Customer experiences

Positive feedback

• Many customers praise fast, friendly and helpful support with quick response times, even for issues not caused by Design Bundles.
• Support has helped with account issues such as merging duplicate accounts, updating payment details and pausing memberships during medical leave.
• Examples and reviews: Trustpilot NZ.

Negative feedback and concerns

• Some users reported being charged after attempting to cancel, citing obscured cancellation controls and confusing confirmation steps.
• Other customers noted a trend toward more AI-centric designs and a perceived reduction in human-crafted items.
• Sources discussing issues: GetCustomers and Trustpilot examples above.

Documentation checklist

What to prepare before contacting support

• Order number or subscription ID (found in your account or receipt).
• Account email address used for the purchase.
• Payment method and transaction date (card, PayPal or app-store receipt).
• Screenshot(s) of error messages, corrupted files or subscription status.

Additional items for refunds or disputes

• Proof you attempted to download or followed troubleshooting steps.
• Correspondence with support and any reference numbers.
• If purchased via Apple or Google, include the app-store receipt and refund request confirmation.

Common mistakes

Mixing up cancellation channels

Users often try to cancel web subscriptions via the App Store or Google Play, or vice versa, which does not stop billing in the correct system.

Always cancel in the store where you originally subscribed: website, Apple ID or Google Play account.

Assuming credits or refunds are automatic

Common errors include assuming unused credits will be refunded; unused Plus credits typically expire at the end of the billing period.

Also, changed-mind refunds usually require files to remain undownloaded, and special event sales may exclude refunds.

Comparative recap

At-a-glance comparison

After cancelling

Next steps

Keep a copy of receipts, order IDs and any support correspondence in case you need to request a refund or evidence billing after cancellation.

If you paused rather than cancelled, confirm the pause period and check credit preservation details in your dashboard.

Helpful links

• Design Bundles membership cancellation help: Freshdesk article
• Refund policy (web purchases): Design Bundles refund policy
• NZ consumer rights overview: Consumer.org.nz - CGA
• Streaming and downloads guidance: Consumer Protection - downloads

Address

Registered corporate address

Design Bundles Ltd

Graphic House, 124 City Road, Stoke‑On‑Trent, Staffordshire ST4 2PH, United Kingdom

Postal notices

Postal cancellation is generally not required because subscriptions are managed online, but you may use the registered address for formal postal communications if desired.