Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Design.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Design.Com: Easy Method
What is Design.Com
Overview
Design.Com is an online design platform that offers AI-assisted logo creation, templates, and additional brand assets and website tools.
The service is subscription-based and provides downloadable digital files, print services, domains, and related design products.
Primary features
Key features include an AI logo editor, thousands of templates, website builder tools, and add-ons such as digital business cards and link-in-bio creators.
Plans are presented in USD on the site; NZD equivalents are approximate conversions for local reference.
How to cancel Design.Com
Cancel via the web (recommended)
- Sign in at Design.Com and go to My Account > Account Settings > Manage Subscription.
- Under your package details click the three‑dot menu, then select "CANCEL SUBSCRIPTION".
- Confirm the cancellation when prompted; you may be offered options to pause the subscription for 1 or 3 months instead.
Cancel via mobile app stores
- On iOS (App Store): Apple manages subscriptions. Cancel through your Apple ID subscription settings - not via Design.Com directly.
- On Android (Google Play): Open the Google Play app, go to Subscriptions, find the Design.Com subscription and select Cancel. The subscription remains active until the end of the current billing period.
What happens when you cancel
Access and files
Canceling does not delete your saved designs or revoke access to logos you have standard or purchased licenses for.
You keep purchased logo licenses indefinitely even after cancelling the subscription.
Billing and renewal
Cancellation stops future auto‑renewals; the subscription typically remains active until the end of the paid period.
If you cancel an App Store or Google Play subscription, that provider may control the exact end date and billing.
Account data
Your account and designs usually remain stored on the platform after cancellation unless you request deletion.
Consider exporting or downloading any assets you need before making further account changes.
Will I get a refund?
Design.Com refund policy (general)
Digital products such as logos and digital assets are non‑refundable because files are delivered immediately.
Print items are refundable only if they have not yet been sent to production.
Subscription and domain refunds
- Auto‑renewal subscription refunds: full refunds are allowed if requested within 7 days of the renewal.
- Requests for refunds after 7 days from renewal are not accepted under Design.Com policy.
- Domains are non‑refundable.
Exceptions under New Zealand law
Under the Consumer Guarantees Act (CGA), you may be entitled to a refund or remedy if a digital product is faulty or does not perform as described.
If a downloaded item is defective, raise the issue with Design.Com and, if necessary, refer to local consumer protection guidance.
Design.Com plans and pricing
Plans (approximate NZD)
| Plan | Price (approx. NZD/month) | Period | Features |
|---|---|---|---|
| Starter (Logo Pack) | NZ$43.50/month | Monthly | Includes AI logo editor, thousands of templates, one logo |
| Value (Logo Pack + Website) | NZ$59.16/month | Monthly | Logo editor plus premium website builder |
| Premium (Logo Pack + Website + More) | NZ$59.16/month | Monthly | Includes Link in Bio creator and digital business card maker |
Pricing notes
Design.Com lists prices in USD on its site; NZD values above are approximate conversions using US$1 ≈ NZ$1.74 (January 2026).
No NZD‑listed pricing was found on the official site; check the live site for current USD rates.
Your consumer rights in New Zealand
Key points under the CGA
- The Consumer Guarantees Act does not give an automatic right to change your mind and get a refund for digital goods.
- Refunds or other remedies are required if goods or services are faulty, not fit for purpose, or do not match their description.
- Vendors cannot rely on "no refunds" signs if the product is faulty; the CGA still applies.
Digital items and streaming/downloads
If a downloaded or streamed product is faulty, you may request a refund or replacement under the CGA and related consumer protection rules.
For guidance see consumer.org.nz on returns and refunds and consumerprotection.govt.nz on streaming and downloads.
Customer experiences
Positive feedback
Users often report that Design.Com is easy to use, affordable, and offers a wide range of designs and AI‑driven suggestions.
Many reviewers praise the platform's customer support and the value of included tools for small businesses.
Negative feedback
Some customers have reported confusing billing interfaces and unintended recurring charges after attempting cancellation.
There are reports that refunds beyond the most recent charge were refused by support in some cases.
Documentation checklist
What to gather before contacting support
- Account email and username used with Design.Com.
- Order numbers, subscription receipts, and the date(s) of charges.
- Screenshots of your Manage Subscription page and any cancellation confirmations.
How to present your case
- State clearly whether you want cancellation, a refund, or account deletion.
- Include evidence of billing dates and any correspondence with support.
- If claiming a faulty digital product, explain the fault and include examples or files where possible.
Common mistakes
Missing the correct cancellation route
Example: Trying to cancel an iOS subscription from Design.Com web settings. Apple controls App Store subscriptions, so cancellation must be done via your Apple ID subscriptions.
Always check whether the subscription was purchased through the website, Google Play, or the App Store before cancelling.
Assuming automatic refunds after cancellation
Example: Expecting a refund simply because you cancelled mid‑period. Design.Com only allows auto‑renewal refunds within 7 days of renewal under its policy.
For other refund claims rely on CGA protections if a product is faulty rather than a change of mind.
Comparative recap
Quick comparison
| Route | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (Design.Com account) | My Account > Account Settings > Manage Subscription > three‑dot menu > CANCEL SUBSCRIPTION | Possible for auto‑renewals within 7 days; digital goods non‑refundable | Can pause subscription 1 or 3 months; licenses retained |
| App Store (iOS) | Cancel via your Apple ID subscription settings (Apple manages billing) | Refunds handled by Apple; Design.Com cannot cancel iOS subscriptions directly | Check Apple’s subscription and refund support |
| Google Play (Android) | Google Play app > Subscriptions > Design.Com > Cancel | Subscription active until period end; refunds via Google Play policies | See Google Play support for timing and refund rules |
Action checklist
- Confirm which store/process billed you before cancelling.
- Download any assets and record receipts and screenshots.
- Contact the correct provider (Design.Com, Apple, or Google) for cancellations and refunds.
After cancelling
Next steps
Export or download any logos, design files, or site content you want to keep before making further account changes.
Check your bank or card statements to confirm future renewals have stopped after the paid period ends.
Helpful links and support
Design.Com cancellation FAQ: design.com cancellation FAQ.
Design.Com refund FAQ: design.com refund FAQ.
Google Play subscription help: Google Play subscriptions.
Address
Head office
Level 2, 44a Foveaux Street, Surry Hills 2010, Australia.
Postal and cancellation notes
No New Zealand postal cancellation address is published. Cancellation is managed online via account settings or your device's app store controls.
For account or refund queries, use the online support channels listed on Design.Com's site and the links above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.