Cancel Dext: Easy Method

What is Dext

Service overview

Dext is a cloud-based bookkeeping and receipt/invoice capture service that automates data extraction and integrates with accounting platforms like Xero.

It is used by businesses and accountants to reduce manual data entry and speed up reconciliation and reporting.

How customers commonly access Dext

Customers can subscribe via the Dext website (web purchases), the iOS App Store (in-app mobile plans), or integrations such as the Xero App Store.

Each purchase route can affect billing, cancellation steps, and the pricing offered.

How to cancel Dext

Cancel if purchased via Apple App Store or Google Play

• Open your device's subscription settings (Apple ID subscriptions for iOS, Google Play subscriptions for Android).
• Find the Dext subscription and follow Apple's or Google's prompts to cancel.
• Confirm cancellation in the store UI; Dext cannot directly cancel in-app subscriptions purchased through Apple or Google.

Cancel if purchased via Dext website (web purchase)

• Sign in as an Admin user to your Dext account.
• Navigate to Business settings → Subscription → Billing Details.
• Click "Cancel subscription" and follow the on-screen prompts to complete cancellation.
• Your account retains full access until the prepaid term ends.

What happens when you cancel

Access and service continuity

When you cancel a web-purchased subscription, full access continues until the end of the prepaid billing term.

For in-app subscriptions, access typically continues until the current App Store or Google Play billing period expires.

Renewal and billing effects

Cancelled subscriptions do not renew at the next billing date; automatic charging should stop after the current period.

Check your App Store or Google Play subscriptions and your Dext billing details to confirm renewal is stopped.

Will I get a refund?

Official policy and typical outcome

Dext’s official materials for New Zealand do not state an automatic 14-day refund or cooling-off right for digital subscriptions.

Refunds are not guaranteed and are handled case-by-case, typically in line with the provider’s billing terms.

Exceptions and practical issues

• If a service is faulty or misdescribed, consumer remedies may be available under New Zealand law (see rights section).
• Online reviews report some users experienced difficulty obtaining refunds or cancelling, so outcomes may vary in practice.

Dext plans and pricing

Price table

Price notes

App Store in-app pricing differs from Xero App Store pricing; mobile plans are sold via Apple and Google storefronts while Xero offers multi-user tiers.

Check the store or Dext billing page for the exact amount charged to your account and any regional taxes.

Your consumer rights in New Zealand

Overview of applicable law

The Consumer Guarantees Act (CGA) applies where digital goods or services are faulty, misdescribed, or not fit for purpose.

The CGA does not give a general right to a refund for change of mind or voluntarily cancelling a digital subscription.

When you can seek remedies

• If Dext’s service is faulty or significantly misrepresented, you may seek a remedy such as a repair, replacement, or refund under the CGA.
• For voluntary cancellations or regret purchases, there is generally no statutory cooling-off period unless the provider offers one.

Customer experiences

Positive feedback

Many users praise Dext for time savings, automated receipt capture, and smoother bookkeeping workflows.

Support is often described as responsive and helpful in many reviews and app-store comments.

Negative feedback

Some users report difficulty cancelling subscriptions and obtaining refunds, with examples of ongoing charges despite attempts to cancel.

Other complaints include impersonal support during billing disputes and dissatisfaction with renewal communications.

Documentation checklist

What to have ready before cancelling

• Account email and Admin user login details for the Dext account.
• Proof of purchase: receipt from Dext, Apple App Store, Google Play, or Xero App Store billing record.
• Subscription ID, billing period, and next renewal date.

What to keep after cancelling

• Confirmation of cancellation (screenshot or email) and any support case reference numbers.
• Billing statements showing final charge and the end date of service access.

Common mistakes

Not checking where you purchased

Customers sometimes try to cancel through Dext when they purchased via Apple or Google, which prevents successful cancellation.

Always confirm whether your subscription is managed by Apple, Google, Xero, or directly through Dext.

Missing timing rules for annual plans

Annual web subscriptions must be cancelled at least 30 days before renewal to prevent automatic renewal.

Failing to cancel within that window can result in an automatic charge for the next annual term.

Comparative recap

Quick comparison table

Summary takeaway

Cancellation steps and refund chances depend on where you bought Dext. Always confirm the purchase channel, keep documentation, and act before renewal windows.

After cancelling

Confirming cancellation

Save any cancellation confirmation emails or screenshots and monitor your bank or card statements for further charges.

If charges continue, raise a support case with Dext and your payment provider (Apple/Google/bank) if needed.

Helpful links and contacts

• Dext Help Centre - Cancelling your Dext account
• Consumer NZ - Returns and refunds (rights in New Zealand)
• Dext on the Xero App Store

Address

Corporate postal address (UK)

Dext, Unit 1.2 Techspace Shoreditch, 25 Luke Street, London EC2A 4DS, United Kingdom.

Notes about New Zealand postal options

No New Zealand-specific postal address is published; use the UK corporate address if you need to send physical correspondence.

For most cancellations and queries, using the Dext Help Centre link or in-app support is faster than postal mail.