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Cancel DIALPAD
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Dialpad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Dialpad: Easy Method
What is Dialpad
Overview
Dialpad is a cloud-based communications platform offering voice, messaging, meetings, and AI-powered features for businesses. It combines calling, conferencing, and AI assistants into a single service.
Core functionality
Key capabilities include VoIP calls, AI transcription and summaries, contact centre tools, and integrations with common business apps. Pricing and available features vary by plan and region.
How to cancel Dialpad
Cancel on the web (Admin)
- Sign in as an admin and go to Admin Settings → Billing Summary.
- Free trials can be cancelled directly if still within the trial period.
- Accounts with up to 5 licences can also be cancelled from Billing Summary.
- For larger accounts or if you can’t cancel in the portal, contact Dialpad's Customer Success Team via the Help Center: Cancel your Dialpad account.
Cancel on mobile (iOS and Android)
- iOS subscriptions must be cancelled through Apple’s subscription settings in the App Store - not via the Dialpad app. General guidance: Canceling a subscription (App Store).
- Android subscriptions must be cancelled via Google Play’s "Subscriptions" page in the Play Store app or at play.google.com. Dialpad cannot cancel Play Store subscriptions directly.
Contacting support
- If you have more than 5 licences, issues with cancellation, or need account assistance, open a support ticket or contact the Customer Success Team via the Dialpad Help Center: Dialpad cancellation help.
- Keep your account email, admin details, and invoices ready to speed up support.
What happens when you cancel
Access and renewal
When you cancel, your subscription will stop renewing at the end of the current billing cycle unless otherwise specified. Access to paid features typically continues until the termination date.
Data, licences and credits
- Unused calling credits expire on the termination date.
- Account data and recordings may remain accessible for a limited period; confirm retention with support before cancelling.
- Licence deprovisioning may be immediate for some account types - verify timing with your admin console or support team.
Will I get a refund?
Standard refund policy
Dialpad’s published policy states that refunds, transfers, or prorations are generally not available upon cancellation. Annual plans are treated as non-refundable due to discounted pricing.
Exceptions and time limits
- A refund is possible only if cancellation occurs within 3 days of the transaction date (monthly or annual billing).
- No refunds, transfers, or prorations are available after the 3-day window.
- Unused licences are not refunded unless an error is reported within 3 days of purchase.
- Calling credits expire on termination; they are not refundable after cancellation.
For Dialpad’s official wording, see the cancellation and refund FAQ: Dialpad cancellation and refund FAQs.
Dialpad plans and pricing
AI Agent pricing (NZD)
Dialpad lists AI Agent conversation rates in New Zealand dollars for per-conversation billing.
Other plan pricing
Standard Connect, Pro, Enterprise, AI Meetings, Sell, and Support plans are published in USD only and are not listed in NZD on public pages.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| AI Agent - Digital Conversation | NZ$1.49 | Per conversation | AI Agent digital conversation (beta) |
| AI Agent - Voice Conversation | NZ$2.99 | Per conversation | AI Agent voice conversation (beta) |
| Connect / Pro / Enterprise / AI Meetings / Sell / Support | Varies | Varies | Plans and features differ; pricing published in USD |
Your consumer rights in New Zealand
Cooling-off and statutory rights
New Zealand consumer law can provide a 14-day cooling-off period for some digital services, but Dialpad’s Help Center states a 3-day refund window only. This difference may create a potential conflict.
Consumer Guarantees Act and dispute options
- If services are faulty or not as described (for example, unreliable calls or missing features), you may have remedies under the Consumer Guarantees Act.
- If Dialpad’s published policies limit refunds, consider disputing charges with your payment provider or contacting New Zealand consumer protection channels if needed.
- Document problems and timelines to support any complaint or dispute.
Customer experiences
Positive feedback
- Users praise the platform’s user-friendliness, reliability, clear audio, AI transcription and summarisation, and helpful onboarding support (Trustpilot NZ).
- Reviews note remote working flexibility, quick support responses, and a generally seamless experience for many customers.
Negative feedback
- Common complaints include dropped calls during transfers, transcription inaccuracies, analytics download issues, and fax/SMS failures.
- Several users report billing problems: unresponsive billing, overcharges, unresolved tickets, hidden fees, and difficulty cancelling (Software Advice AU, Reddit).
Documentation checklist
Before you cancel
- Admin account email and account ID.
- Recent invoices and payment transaction IDs.
- Billing cycle dates and licence counts.
- Screenshots of account Billing Summary and any error messages.
If you need to dispute charges
- Support ticket IDs and correspondence with Dialpad support.
- Bank or card statements showing the charge.
- Evidence of attempts to cancel (screenshots, timestamps).
- Links to relevant Help Center articles: cancel your account, refund FAQs.
Common mistakes
Cancellation method errors
Attempting to cancel an App Store or Google Play subscription inside Dialpad will not stop the store-managed billing. Always cancel via Apple or Google when the subscription was purchased through those stores.
Billing and refund misunderstandings
Assuming you will receive a prorated refund is a frequent error. Dialpad’s policy normally disallows prorations and refunds except within a strict 3-day window.
Also, not keeping records of cancellation attempts or support communications makes disputing charges harder later.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (Admin Settings → Billing Summary) | Cancel in portal for trials and accounts up to 5 licences | Low (only within 3 days) | Accounts >5 must contact support |
| App Store (iOS) | Cancel via Apple subscription settings in App Store | Controlled by Apple; check Apple refund policies | Dialpad cannot cancel Apple-managed subscriptions |
| Google Play (Android) | Cancel via Google Play Subscriptions in Play Store | Controlled by Google; check Google refund policies | Dialpad cannot cancel Play-managed subscriptions |
| Contact support | Required for larger accounts or issues | Possible only within Dialpad’s 3-day window | Keep documentation and ticket IDs |
Key takeaways
Cancel via the same channel used to subscribe, keep clear records, and be aware Dialpad’s official refund window is very limited. For NZ consumers, consider statutory rights under local law if services are unsatisfactory.
After cancelling
What to monitor
- Check your billing statement and bank/card to confirm no further charges.
- Verify access until the termination date and download any recordings or data you need before it’s removed.
Useful links
- Cancel account help: Cancel your Dialpad account.
- Refund and cancellation FAQs: Dialpad cancellation and refund FAQs.
- Subscription cancellation guidance (App Store / Google Play): Canceling a subscription (general).
Address
Global headquarters
Dialpad, Inc., Global Headquarters, 2700 Camino Ramon, San Ramon, CA 94583, United States.
No NZ-specific postal cancellation found
No New Zealand-specific postal address for cancellations was found. Cancellation for NZ customers is typically handled via the admin portal, app store subscriptions, or Dialpad support channels.