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Cancel DJAY PRO
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I hereby notify you of my decision to terminate the contract relating to the Djay Pro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Djay Pro: Easy Method
What is Djay Pro
Overview
djay Pro is a paid DJ application offering PRO features such as stem separation, time-stretching, large loops/sample libraries and streaming integrations across supported platforms.
The PRO subscription unlocks advanced audio tools, thousands of loops/samples and cross‑platform access via a djay account.
Who uses it
It is aimed at DJs from beginners to professionals who want mobile and desktop mixing features and streaming integration with services like TIDAL and SoundCloud.
The app is available on iOS, macOS, Android and Windows platforms with subscription management handled by the original purchase store.
How to cancel Djay Pro
Cancel via App Store (iOS / macOS)
- Open Settings on your iPhone/iPad, tap your name, then Subscriptions; or open the App Store app on Mac and go to your account > Subscriptions.
- Find the djay subscription, tap or click it, then choose Cancel Subscription.
- You will retain PRO access until the end of the current billing period or trial. It is recommended to cancel at least 24 hours before a trial ends to avoid being charged.
Cancel via Google Play / Android
- Open the Google Play Store app on your Android device and tap your profile > Payments & subscriptions > Subscriptions.
- Locate the djay subscription and select Cancel subscription.
- Google Play manages the subscription lifecycle; the Play Store is where refund requests and cancellation take place for Android purchases.
Web / djay account and platform notes
- There is no separate web cancellation for djay subscriptions - you must cancel through the platform where you originally purchased (App Store, Google Play, Microsoft Store).
- If you purchased via Microsoft Store or another platform, use that store’s subscription settings to cancel.
What happens when you cancel
Access after cancellation
After canceling your subscription you keep PRO access until the paid billing period or trial expires.
Once the period ends, PRO features are disabled and the app reverts to the free feature set until you resubscribe.
Renewal and billing
Automatic renewal is stopped when you cancel; you will not be charged at the next cycle if cancellation was successful.
Retain proof of cancellation (screenshots or confirmation emails) in case the store shows otherwise.
Data and account
Your djay account (if used for cross‑platform access) remains but PRO entitlements are removed after expiry.
Local settings, playlists and analysed tracks normally remain on your device unless you delete the app or its data.
Will I get a refund?
General refund policy
djay developer does not directly process most refunds for in‑app subscriptions; refunds are handled by the platform where you purchased (App Store, Google Play, Microsoft Store).
There is no guaranteed refund; each store applies its own refund policy and review process.
Exceptions and special rules
- EU/UK/Switzerland: statutory 14‑day withdrawal (cooling‑off) exists, but using the app during this period can void the right to withdraw.
- If the service is faulty or not fit for purpose, consumer law (see below) may give you rights to remedies that are separate from platform refund policies.
How to request a refund
- Request refunds through the App Store, Google Play or Microsoft Store support flows - keep receipts and evidence of the issue.
- If a platform denies a refund and you believe the service is faulty, consider exercising consumer remedies under local law (see “Your consumer rights in New Zealand”).
Djay Pro plans and pricing
Available plans
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Full Access to PRO | NZ$12.99 | Monthly | Access to all PRO features, including 1000+ loops, samples and visuals, across Mac and iOS |
| Full Access to PRO | NZ$91.99 | Annual | Access to all PRO features, including 1000+ loops, samples and visuals, across Mac and iOS |
Pricing notes
Prices reflect the New Zealand App Store listing for djay as of December 2025.
Actual prices may vary by platform, region, taxes or promotions; always check the store listing before purchase.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act, digital services must be fit for purpose and of acceptable quality.
If djay Pro is faulty or fails to meet reasonable standards you may be entitled to remedies such as repair, replacement or refund.
How this interacts with store policies
Platform refund policies do not override statutory consumer rights under New Zealand law.
If a store refuses a valid remedy, you may pursue a claim under the CGA with evidence such as receipts and a clear description of the fault.
Practical steps
- Keep purchase receipts and documentation of problems (screenshots, crash logs).
- Contact the store first for refunds, then contact the developer or consumer protection agencies if needed.
Customer experiences
Positive feedback
- Users praise cross‑platform PRO access and an intuitive, responsive UI suitable for beginners.
- Strong streaming integrations and advanced audio algorithms (e.g., stem separation) are often highlighted positively.
Negative feedback
- Some users dislike the subscription model and miss a one‑time/lifetime purchase option.
- Bugs reported include stuttering, crashes when dropping tracks, and inconsistent neural mix / BPM analysis after updates.
Practical takeaway
Consider a short trial or a monthly subscription first to test performance on your device before committing to a longer plan.
Keep backups and test critical features you need for live use to avoid performance surprises.
Documentation checklist
What to save before cancelling
- Store purchase receipt or order confirmation (App Store, Google Play, Microsoft Store).
- Screenshots of subscription status and cancellation confirmation.
- Evidence of any faults (screenshots, crash logs, timestamps).
Contact and follow-up items
- Note the date and time you canceled and the store account used.
- Keep developer contact details and store support reference numbers for any disputes.
Common mistakes
Not cancelling in the right store
Users often try to cancel through the djay website or app instead of using the original purchase store.
Remember: subscriptions must be managed in the store where you bought them (App Store, Google Play, Microsoft Store).
Missing the trial cut‑off
Waiting until the trial end day to cancel can result in accidental charges due to processing delays.
Cancel at least 24 hours before a trial ends to reduce the risk of being charged.
Poor documentation when disputing charges
Not saving receipts or cancellation screenshots makes refund or CGA claims harder to prove.
Always keep clear records of purchases, cancellations and any fault evidence.
Comparative recap
Platform comparison
| Aspect | App Store (iOS/macOS) | Google Play (Android) | Web / Microsoft Store |
|---|---|---|---|
| How to cancel | Settings or App Store app > Subscriptions > Cancel | Google Play Store > Subscriptions > Cancel | Managed in the original store (e.g., Microsoft Store); no separate web cancellation |
| Refunds | Request via Apple support / App Store refund flow | Request via Google Play refund flow | Request via the store where purchased; developer does not directly issue most refunds |
| Access after cancel | Retain PRO until billing period or trial ends | Retain PRO until billing period or trial ends | Retain PRO until billing period or trial ends |
Key takeaway
Always use the purchase platform for subscription management and refunds; keep documentation and consider consumer rights if the service is faulty.
After cancelling
What to check immediately
- Confirm cancellation in the store and save a screenshot or email confirmation.
- Verify the subscription end date so you know how long PRO access remains.
Helpful links and next steps
- Manage subscriptions on Apple devices
- Manage subscriptions on Google Play
- Manage subscriptions on Microsoft Store
- Algoriddim (developer) homepage
- New Zealand Consumer Guarantees Act guidance
Address
Developer headquarters
Algoriddim GmbH, Königinstr. 33, 80539 Munich, Germany.
Use this address for postal correspondence if required; platform cancellation still must be done through the original store.
Postal cancellation notes
If you choose to send a postal request, include your purchase receipt, account details and clear cancellation instructions.
Keep a tracked copy of any mailed correspondence and allow reasonable time for a response.