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I hereby notify you of my decision to terminate the contract relating to the Duomo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Duomo: Easy Method
What is Duomo
Overview
Duomo is a faith-based digital app offering daily devotionals, personalised plans, quizzes and other tools to support spiritual growth.
The service is delivered as a subscription through mobile app stores (Apple App Store, Google Play) and directly via Duomo's website.
Delivery and platforms
Duomo subscriptions and billing are managed either by Apple, Google, or directly by Duomo depending on how you subscribed.
Feature access and support can differ by platform, so cancellation and refund steps vary accordingly.
How to cancel Duomo
iOS (App Store) cancellation
- Open your iPhone/iPad Settings or the App Store and go to Subscriptions.
- Find Duomo and select Cancel Subscription to stop future billing.
- Apple controls termination and refunds; request refunds via Apple's report-a-problem site if needed.
- See additional guidance: How to cancel Duomo on iOS.
Android (Google Play) cancellation
- Open the Google Play Store app and go to Payments & subscriptions → Subscriptions.
- Select Duomo and tap Cancel subscription to stop renewals.
- For refunds, request via Google Play; responses typically arrive within ~48 hours.
- See additional guidance: How to cancel Duomo on Android.
Web (direct via Duomo) cancellation
- Log in to your Duomo account on the website and go to Account or Subscription settings.
- Choose Cancel subscription; cancellation usually takes effect at the end of the current billing period.
- To request a refund for web purchases, email support@goduomo.com (refunds are not guaranteed).
- Reference: Web cancellation steps.
What happens when you cancel
Access after cancellation
When you cancel, your access typically continues until the end of your paid billing period.
Access expiry timing depends on the billing cycle and the platform used to subscribe.
Renewal and billing
Cancellation stops future renewals; no further charges should occur after the current period ends.
If you subscribed through Apple or Google, those stores will handle the termination of recurring billing.
Data and account
Cancelling a subscription does not necessarily delete your Duomo account or data.
Contact Duomo support if you need account closure or data removal after cancellation.
Will I get a refund?
General refund policy
Duomo does not publish a blanket statutory 14-day "cool-off" refund for digital subscriptions.
Refund policies vary by platform: Apple and Google manage their own refund processes and decisions.
Platform exceptions and steps
- iOS: Request refunds through Apple's report-a-problem process; Duomo cannot issue App Store refunds directly. More.
- Android: Request refunds via Google Play; Google typically responds within ~48 hours. More.
- Web: Refunds are not clearly guaranteed. Email support@goduomo.com to request a refund for web purchases.
Contractual exceptions
Duomo's site terms (via Conet Pass) state that pricing errors leading to invalid purchases will be refunded within 14 days.
Outside pricing errors, the terms indicate cancellation or non-use may not entitle you to a refund.
Duomo plans and pricing
Pricing overview
The following prices are taken from the New Zealand App Store listing as of January 2026.
Plans may differ by platform and region; always check your store listing before purchase.
Plan table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Weekly Premium | NZ$19.99 | Weekly | Full access via in-app subscription |
| Monthly Premium | NZ$39.99 | Monthly | Full access via in-app subscription |
| 3-Month Premium | NZ$69.99 | Quarterly | Full access via in-app subscription |
| Yearly Premium (lower) | NZ$129.99 | Annual | Full access via in-app subscription |
| 1 Year Premium (higher) | NZ$149.99 | Annual | Full access via in-app subscription |
Your consumer rights in New Zealand
Legal protections
Under the Consumer Guarantees Act and the Fair Trading Act, digital services are treated as "services" and must be provided with reasonable care and skill.
Services must be fit for purpose and as described; remedies are available if they fail to meet guarantees.
Refunds and cancellations under law
- "No refunds" clauses cannot override statutory rights under New Zealand law.
- If the service substantially fails, you may be entitled to repair, replacement or refund under the CGA.
Change of mind rules
There is generally no automatic legal right to cancel for change of mind for digital subscriptions, although businesses may offer voluntary refund policies.
See Consumer NZ for more detail: Consumer Guarantees Act guidance.
Customer experiences
Positive feedback
Many users praise Duomo for an intuitive design, helpful daily devotionals, personalised plans and supportive tools for spiritual growth.
Reviewers report positive impacts on faith and well-being from regular app use.
Negative feedback and issues
Some users consider the subscription price high and have criticised the cost relative to perceived value.
There are reports of difficulties with billing, perceived pressure to buy additional bundles, and at least one complaint of unexpected charges.
Support outcomes
Some negative reviews note Duomo support intervened to cancel subscriptions on behalf of users when they had trouble doing so themselves.
Where disputes arise, platform providers (Apple/Google) or Duomo support may assist depending on how the purchase was made.
Documentation checklist
Before contacting support
- Purchase receipt or order confirmation (App Store, Google Play or Duomo web receipt).
- Account email or username used to subscribe.
- Subscription start date and billing cycle details.
- Screenshots showing active subscription or unexpected charges.
When requesting refunds or disputes
- Reference transaction ID from the receipt or bank statement.
- Record of cancellation steps you attempted and timestamps.
- Any correspondence with Duomo or the app store support team.
Common mistakes
Cancelling the wrong place
A common error is cancelling inside the Duomo app but not cancelling the App Store or Google Play subscription. This leaves billing active.
Always check the store subscription settings for your device and cancel there if you subscribed through a store.
Expecting immediate refunds or access loss
Users sometimes expect instant refunds or immediate loss of access after cancelling; typically access continues until the paid period ends.
Also, refunds depend on platform policies and are not guaranteed just because you cancelled.
Using the wrong account
People occasionally contact support without confirming which email or Apple/Google account was used to subscribe, slowing resolution.
Confirm the correct account and provide receipts to speed up support responses.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund process | When cancellation takes effect |
|---|---|---|---|
| iOS (App Store) | Cancel via Apple Subscriptions in Settings/App Store | Request refund via Apple's report-a-problem; Duomo cannot issue App Store refunds | Typically end of current billing period |
| Android (Google Play) | Cancel via Google Play → Subscriptions | Request refund via Google Play; response typically ~48 hours | Typically end of current billing period |
| Web (Duomo direct) | Cancel in Duomo account settings or ask support to cancel | Refunds not clearly guaranteed; email support@goduomo.com to request | Cancels at end of current billing period unless otherwise agreed |
After cancelling
Next steps
Keep your receipts and confirmation of cancellation for at least one billing cycle.
Monitor your payment method to ensure no further charges occur.
Useful links and contacts
- Duomo support email: support@goduomo.com
- Apple report-a-problem: reportaproblem.apple.com
- Google Play support: Google Play Help
- Consumer NZ (CGA guidance): consumer.org.nz - Consumer Guarantees Act
- Cancellation guidance: How to cancel Duomo (guide)
Address
Registered office
HERRON ACCOUNTING, 1st Floor, 8 Church Street, Queenstown, NZ 9300
Notes on service
This is the registered office and address for service of Duomo New Zealand Limited as listed in the New Zealand business registry.
There is no separate published cancellation address; use the support methods above for subscription and refund enquiries.