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Cancel ELEVENLABS
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I hereby notify you of my decision to terminate the contract relating to the Elevenlabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Elevenlabs: Easy Method
What is Elevenlabs
Product overview
ElevenLabs is a text-to-speech and voice AI platform used to generate high-quality synthetic speech for personal and professional use.
It offers web-based subscriptions and mobile app tiers (ElevenReader) with voice models, credits, and account controls.
Where it is used
Users commonly use ElevenLabs for content creation, accessibility, and personalised speech needs, including medical or assistive scenarios.
The platform is accessed via the ElevenLabs website and via iOS/Android apps with some app-specific plans and pricing in the App Store.
How to cancel Elevenlabs
Cancel via the web (Stripe / ElevenLabs account)
- Log into your account at elevenlabs.io.
- Go to Account → Subscription → Manage subscription → Cancel subscription.
- Confirm cancellation; it takes effect at the end of the current billing cycle and unused credits are forfeited.
- You may resume the subscription before the expiry date if you change your mind.
Cancel via mobile app subscriptions (Apple / Google)
- If you subscribed through the Apple App Store or Google Play, cancel directly via that app store; ElevenLabs cannot cancel on your behalf.
- On iOS: Settings → [your name] → Subscriptions, then select the ElevenReader subscription to cancel.
- On Android: Open Play Store → Profile → Payments & subscriptions → Subscriptions, then select and cancel.
- Cancellation prevents future charges; access continues until the end of the current billing period.
What happens when you cancel
Access and billing
Cancellation stops future renewals but your paid access remains until the current billing period ends.
After the billing period ends, your subscription benefits are removed unless you resume the plan beforehand.
Credits, data and account
- Unused credits are forfeited upon cancellation or downgrade unless otherwise stated in a specific promotion.
- Your account and generated content typically remain accessible per ElevenLabs’ retention policies.
- Check your account dashboard and download or export any important files before expiry.
Will I get a refund?
Standard web/Stripe policy
ElevenLabs’ Terms state that cancelling before the end of the subscription period does not automatically entitle you to a refund for fees already paid.
You retain access until the paid period ends, but the fee for that period is generally not returned by default.
Exceptions and app-store refunds
- The Help Center indicates you may be eligible for a refund if you request it within 14 days of payment and you have not used any credit quota in that period.
- For purchases through the Apple App Store or Google Play, refunds must be requested via Apple or Google support; ElevenLabs cannot process those refunds directly.
- Always include receipts and usage information when requesting a refund to support your claim.
Elevenlabs plans and pricing
App store pricing examples (NZ)
The ElevenReader iOS app lists NZD prices for app-specific tiers in the New Zealand App Store.
Web platform pricing is generally listed in USD on the official site and may differ from app pricing.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| ElevenReader Plus (Monthly, NZ App Store) | NZ$20.00 | Monthly | In-app purchase Plus tier (app-specific features) |
| ElevenReader Ultra (Monthly, NZ App Store) | NZ$39.00 | Monthly | In-app purchase Ultra tier (app-specific features) |
| ElevenReader Plus (Annual, NZ App Store) | NZ$179.00 | Annual | In-app purchase Plus annual plan (app-specific) |
Your consumer rights in New Zealand
Relevant laws
In New Zealand, digital content and subscription services are subject to the Consumer Guarantees Act (CGA) for acceptable quality and the Fair Trading Act for misleading conduct.
The CGA covers defects and unacceptable quality but does not automatically create a cooling-off or 14-day refund right for digital goods unless the seller offers one.
How policy and practice interact
- ElevenLabs’ voluntary 14-day refund policy (with the condition of unused credits) is a seller-specific promise that goes beyond statutory minimums.
- If representations about services or refunds are misleading, the Fair Trading Act may provide recourse.
- Document communications and receipts if you have a dispute to support a consumer rights claim.
Customer experiences
Positive feedback
Many users praise the voice quality and effectiveness, especially for personalised or assistive use cases such as post-laryngectomy communication.
Some customers report responsive customer service and timely resolution of billing or technical issues, occasionally including refunds.
Negative feedback
Common complaints include server-side errors, glitches, and voices inserting incorrect words that require regeneration and burn credits.
Users also report frustration with credit forfeiture on cancellation, confusing cancellation processes for some, and occasional billing problems or slow support responses.
Documentation checklist
Before you contact support
- Account email and username used with ElevenLabs.
- Subscription ID or plan name and billing period.
- Payment receipt or transaction ID from your bank, Stripe, Apple, or Google.
Additional evidence to gather
- Screenshots of subscription settings and cancellation attempts.
- Records of credit usage and dates if claiming eligibility for a 14-day refund.
- Any correspondence with ElevenLabs support and timestamps.
Common mistakes
Assuming cancellation is immediate
Many users expect immediate loss of access but web cancellations typically take effect at the end of the billing cycle.
Assume you will retain access until the paid period ends, and plan exports or backups accordingly.
Trying to cancel app-store subscriptions via the website
Users who subscribed via Apple or Google sometimes contact ElevenLabs expecting the company to cancel the app-store subscription for them.
App-store subscriptions must be cancelled through Apple or Google; failing to do so can lead to continued billing despite cancelling on the website.
Comparative recap
Quick comparison
The table below contrasts key aspects between web-billed subscriptions and app-store purchases to help you decide the correct cancellation path.
Comparison table
| Aspect | Web (Stripe / ElevenLabs account) | iOS / Android (App Store / Google Play) |
|---|---|---|
| How to cancel | Account → Subscription → Manage subscription → Cancel subscription on elevenlabs.io | Cancel via Apple Settings or Google Play Subscriptions; ElevenLabs cannot cancel for you |
| Refund route | Request from ElevenLabs (14-day policy may apply if unused credits) | Request refund through Apple or Google support |
| Unused credits | Forfeited at cancellation per policy | Forfeiture depends on app-store terms and ElevenLabs’ policy |
| Pricing currency | Listed in USD on the web | App Store may show NZD prices (app-specific) |
After cancelling
Immediate next steps
- Download or export any content you need before the end of the billing period.
- Check your bank or app-store receipts to confirm that renewal has stopped after the current period.
Useful links and contacts
- ElevenLabs cancellation help: How do I cancel my subscription?
- ElevenLabs refund & cancellation info: Cancellation & Refunds
- Manage mobile subscriptions: Mobile App vs Website
Address
Corporate address
Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, United States.
Per company terms, written correspondence or notices may be directed to the above U.S. address where applicable.
Support channels
- Start at the ElevenLabs Help Center: help.elevenlabs.io.
- For app-store issues, contact Apple Support or Google Play support directly for refunds and subscription management.