Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Facelab service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Facelab: Easy Method
What is Facelab
Overview
Facelab is a mobile photo and face editor app that offers basic retouching tools, filters and Pro subscription features. It is distributed through the Apple App Store and Google Play, and also offers web/PayPal payment options for some purchases.
Main features
The app provides beginner-friendly editing, one-click filters and Pro tools unlocked via weekly, monthly, annual or one-time purchases. Pricing and trials depend on the store and region.
How to cancel Facelab
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad and tap your name.
- Tap Subscriptions, find Facelab and tap Cancel Subscription.
- Turn off auto-renew at least 24 hours before the current period ends to avoid renewal.
- Note: Cancelling forfeits any unused portion of a free trial.
- Official app listing: Facelab on the App Store.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap Menu (three lines) → Subscriptions.
- Select Facelab and tap Cancel Subscription, then follow prompts.
- You must cancel before the renewal date to avoid the next charge.
- Guide reference: AppCutter cancellation guide.
Cancel via Web / PayPal or developer
- Check Facelab in-app settings under Billing or Manage account and follow any listed cancellation links.
- Cancel PayPal automatic payments via your PayPal Automatic Payments dashboard: PayPal Automatic Payments.
- Contact the developer directly at lyrebirdstudio@gmail.com to request cancellation or billing help.
What happens when you cancel
Access after cancellation
When you cancel a subscription you generally retain access until the end of the current paid period. For subscriptions started with a free trial, cancelling during the trial usually removes the trial immediately and forfeits any unused portion.
Renewal and billing
- Auto-renew is turned off after cancellation; you will not be charged at the next renewal.
- Ensure cancellation is completed at least 24 hours before the App Store period ends to avoid unwanted renewal.
Data and account
Cancelling a subscription does not always delete your account or app data. Check Facelab settings or contact the developer if you want account removal or data deletion.
Will I get a refund?
Refund policy summary
Facelab and its app listings do not state an explicit refund guarantee; refunds are generally handled by the platform (Apple or Google) or the payment provider.
Unused free trials are forfeited on cancellation and some users report difficulty obtaining refunds for accidental charges.
How to request a refund
- Request refunds through Apple: Apple Support. Apple handles App Store refund decisions.
- Request refunds through Google Play: Google Play Help. Google handles Play Store refunds and timelines.
- For PayPal or card payments, check PayPal dispute/automatic payments or contact your bank for chargeback options.
Facelab plans and pricing
Pricing table
| Plan | Price (approx NZ$) | Period | Features |
|---|---|---|---|
| Weekly subscription (7-day free trial) | ≈ NZ$8.00/week | Weekly | Unlimited access to all Pro tools during subscription |
| Monthly subscription | ≈ NZ$12.80/month | Monthly | Unlimited access to all Pro tools during subscription |
| Annual subscription (7-day free trial) | ≈ NZ$57.60/year | Annual | Unlimited access to all Pro tools, billed yearly |
| One-time purchase (lifetime) | ≈ NZ$112.00 once | One-time | Lifetime access to Pro tools |
Price notes
Prices shown are approximations based on USD amounts converted to NZD. The App Store and Google Play apply regional pricing at the point of sale and may differ slightly.
Your consumer rights in New Zealand
Key rights summary
- There is no automatic 14-day cooling-off right for in-app subscriptions once the service begins when purchased via app stores.
- App store refund requests must be made through Apple or Google support; developers cannot override platform refund policy.
- Consumers can pursue chargebacks through their bank or PayPal and lodge complaints with the Commerce Commission for misleading conduct.
Remedies and complaint options
If you believe you were misled or charged incorrectly, collect evidence and contact the platform support first, then your financial institution if needed.
You may also file a complaint with the NZ Commerce Commission or seek consumer advice from local consumer protection agencies.
Customer experiences
Positive feedback
Some users praise Facelab for simple editing tools, easy-to-use filters and a beginner-friendly interface.
Basic retouching features are commonly mentioned as helpful for quick edits.
Negative feedback
- Reports of deceptive subscription charges and difficulty obtaining refunds.
- User complaints about being charged despite cancelling during a free trial and occasional app crashes or missing features.
- Some users report Google Play or payment providers denying refund requests.
Documentation checklist
What to gather
- Order receipt or purchase confirmation (App Store/Google Play/PayPal).
- Screenshots of subscription status, cancellation screens and dates.
- Account email, device details and the date and time of the charge.
- Any correspondence with the developer (emails to lyrebirdstudio@gmail.com).
Where to send it
- Submit receipts and evidence to Apple or Google via their refund request pages.
- Use PayPal’s Automatic Payments page to cancel and raise disputes if necessary: PayPal Automatic Payments.
- For developer contact, use lyrebirdstudio@gmail.com and keep copies of all messages.
Common mistakes
Cancelling too late
Waiting until the renewal window can result in an unwanted charge. For App Store subscriptions cancel at least 24 hours before the period ends.
For Google Play, cancel before the renewal date in Subscriptions to avoid the next billing.
Assuming cancellation equals refund
Some users assume cancelling automatically triggers a refund; platform policies usually separate cancellation from refunds.
Always request a refund through Apple or Google if you believe a charge was incorrect, and keep evidence to support your claim.
Comparative recap
Table explanation
| Platform | How to cancel | Refund handling | Trial handling |
|---|---|---|---|
| App Store (iOS) | Apple Account Settings → Subscriptions → Facelab → Cancel | Apple decides refunds via Apple Support | Free trial forfeited on cancellation; cancel ≥24 hours before period end to avoid renewal |
| Google Play (Android) | Play Store → Menu → Subscriptions → Facelab → Cancel | Google Play handles refund requests | Cancel before renewal to avoid charge; refunds at Google’s discretion |
| Web / PayPal | Cancel via in-app Billing settings, PayPal Automatic Payments or contact developer | Refunds via PayPal or developer discretion; bank chargeback possible | Trial behaviour depends on the purchase flow; check PayPal or developer terms |
Quick takeaways
- Always cancel subscriptions via the platform where you purchased to stop auto-renewal.
- Request refunds through Apple, Google or payment provider; keep evidence of charges and cancellations.
After cancelling
Next steps
- Verify the subscription status screen in your App Store or Google Play account shows the cancellation.
- Keep receipts and screenshots until any refund or dispute is resolved.
Support links and contacts
- Facelab on the App Store: apps.apple.com
- AppCutter cancellation guide: appcutter.com
- Apple Support: support.apple.com
- Google Play Help: support.google.com/googleplay
- PayPal Automatic Payments: paypal.com
- Developer contact email: lyrebirdstudio@gmail.com
Address
For formal correspondence
Use this address for formal cancellation notices or postal correspondence to Face Lab Limited (NZBN 9429046383303).
Mailing address
Unit M, 101 Apollo Drive, Albany, Auckland 0632, New Zealand
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.