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Cancel FACETUNE
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Facetune service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Facetune: Easy Method
What is Facetune
Overview
Facetune is a photo-editing app by Lightricks that offers AI-powered tools, retouching, and premium features via subscriptions and in-app purchases.
The app is available on iOS, Android and via a web subscription on the official site, with multiple pricing options and purchase channels.
Common use
People use Facetune to edit portraits, apply filters, reshape features and access automated enhancements.
Access and billing depend on how you purchased it (App Store, Google Play, or directly on the website).
How to cancel Facetune
iOS - App Store cancellation
- Open iPhone/iPad Settings.
- Tap your name, then tap Subscriptions.
- Find the Facetune subscription and tap Cancel Subscription.
- Note: Deleting the app does NOT cancel the subscription.
- Official reference: Facetune FAQ.
Android and Web cancellation
- Google Play (Android): Open Google Play, tap Subscriptions, select Facetune and Cancel.
- Web (facetuneapp.com): Log into your account (My Account or Dashboard), under plan details click "Cancel Subscription".
- Web cancellations must be completed at least 48 hours before renewal to avoid the next charge.
- Again, deleting the app will not cancel an active subscription purchased through stores.
- Official pricing and cancellation notes: Facetune pricing.
What happens when you cancel
Access after cancelling
After cancelling, you typically retain access to premium features until the end of the already-paid billing period.
Access termination timing depends on the original billing cycle (monthly, yearly or one-time purchase).
Renewal and data
Cancellation prevents future renewals but does not automatically delete your account or uploaded images.
If you need account deletion, check Facetune account settings or contact support via the website.
Will I get a refund?
Web purchases (direct)
Facetune’s policy: you may request a full refund within 14 days of the first purchase (cooling-off period) by contacting support with your receipt.
This is a voluntary policy and must be honoured by the business when valid; follow the instructions on the Facetune site.
App Store / Google Play purchases
Refunds for purchases made through Apple or Google must be requested directly from Apple or Google using their refund processes.
Facetune support will not process refunds for App Store or Google Play transactions; contact the store for those refunds.
Facetune plans and pricing
Pricing summary
The official site lists USD subscription tiers for web plans and App Store shows in-app purchase tiers in USD that convert to local NZD at checkout.
Exact NZD prices are applied by the stores at the time of purchase; the site does not display NZD values.
Plans table
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Unlimited access (iAP) | approx USD 9.49 / USD 14.49 / USD 19.99 | Likely monthly | Full access (Unlimited access) |
| Retouch and Enhance Photos (iAP) | approx USD 18.49 / USD 60.99 / USD 149.99 | One-time or subscription (unspecified) | Unlock Retouch, Reshape, Paint and more |
| Premium (iAP) | approx USD 149.99 | Unspecified (likely lifetime) | Full features (VIP/lifetime) |
| Facetune subscription (website) | USD 25/month; USD 40/quarter; USD 77.99/year | Monthly / Quarterly / Yearly | Full suite of AI tools and editing features |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require clear information and fair treatment.
Misleading practices, hidden fees, or deceptive cancellation mechanisms may breach these laws.
Refund and cooling-off rights
Digital subscription cooling-off periods are not automatically granted under NZ law, but voluntary refund periods offered by suppliers must be honoured.
If you suspect misleading conduct or unauthorized charges, you can seek recourse through consumer protection channels and provide evidence to support your claim.
Customer experiences
Positive feedback
There are few or no positive New Zealand Trustpilot reviews noted in the verified data; publicly available NZ reviews trend negative.
Some customers still value Facetune’s editing features when access and billing work as expected.
Negative feedback
Many reviewers describe confusing free trials, hidden renewals, and difficulties cancelling - examples include hidden account emails and buried confirmations.
There are reports of unauthorized or repeated charges, charging after cancellation, and unresponsive support or difficulty obtaining refunds.
Source summary: NZ Trustpilot Facetune reviews.
Documentation checklist
Before you contact support
- Purchase receipt or proof of payment (email or App Store / Google Play receipt).
- Account email or username used to subscribe.
- Date of purchase, renewal date and the amount charged.
- Screenshots showing the subscription entry in your device store or your Facetune account dashboard.
When requesting refunds or disputing charges
- Records of cancellation attempts (dates and steps taken).
- Any correspondence with Facetune support or the store.
- Bank or card statements highlighting the charge(s) in question.
Common mistakes
Assuming deleting the app cancels the subscription
Many users delete the app thinking the subscription is cancelled; stores continue billing until the subscription is cancelled in the store or account.
Always verify cancellation in the App Store, Google Play or Facetune account dashboard.
Waiting until renewal day
Waiting until the renewal day can result in the store charging the next period because some platforms process renewals immediately.
For web subscriptions, cancel at least 48 hours before renewal to reduce the risk of an unintended charge.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund route | Key notes |
|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Cancel Facetune | Request refund from Apple via Apple’s refund system | Deleting the app does NOT cancel subscription; contact Apple for billing disputes |
| Google Play (Android) | Google Play → Subscriptions → Select Facetune → Cancel | Request refund from Google via Google Play help | Play Store controls billing; deleting the app does NOT cancel subscription |
| Web (facetuneapp.com) | Log into My Account or Dashboard → Plan details → Cancel Subscription | Request refund from Facetune support; 14-day full refund policy may apply | Must cancel at least 48 hours before renewal to avoid next charge |
After cancelling
Check access and statements
Confirm you still have access until the end of the paid period and monitor your bank or card statements for any unexpected charges.
If you see further charges, gather evidence and contact the appropriate party (store support or Facetune) promptly.
Helpful links
- Facetune FAQ (cancellation help)
- Facetune pricing & account management
- NZ Trustpilot reviews for Facetune
- Apple: manage subscriptions
- Google Play: cancel subscriptions
Address
Mailing address
Facetune, Lightricks Ltd, P.O. Box 1168, Kfar Saba, Israel.
Corporate notes
Official corporate offices are reported to be in Israel and the USA; use the Facetune website for current contact methods and support forms.