Cancel FAMISAFE online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Famisafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Famisafe: Easy Method
What is Famisafe
Overview
FamiSafe is a parental control app and service that helps parents monitor device usage, location, screen time and content on children’s devices.
It is offered as a subscription with apps for Android, iOS and other platforms and is managed either through FamiSafe’s website or the platform app stores.
How it is commonly used
Families use FamiSafe to set screen-time limits, filter web content, track location, and receive alerts about app usage and potential risks.
Subscriptions provide premium features and vary by the number of devices and billing period chosen.
How to cancel Famisafe
Cancel via FamiSafe website (or account dashboard)
- Log into your FamiSafe account dashboard or open the FamiSafe app.
- Go to Settings → My Subscription.
- Disable Auto Renew or choose the option to cancel the subscription.
- If you cannot find these options, open a support request via the FamiSafe Support Center.
Cancel via Google Play or App Store
- Google Play: Open Google Play Store → Subscriptions → select the FamiSafe subscription → tap "Cancel subscription".
- App Store (iOS): On iPhone/iPad open Settings → tap your name → Subscriptions → select FamiSafe → tap "Cancel Subscription".
- Remember: subscriptions bought through Google Play or the App Store must be cancelled in those stores; deleting the app does not stop billing.
What happens when you cancel
Access and service period
When you cancel auto-renewal, you will typically retain access to premium features until the paid period ends.
Access does not usually stop immediately unless you request an immediate termination and it is approved.
Data, account and renewal
Your account and associated data may remain on FamiSafe servers after cancellation according to their retention policies.
If you want data removed, contact FamiSafe support and request account deletion; keep copies of any confirmations.
Will I get a refund?
Website / direct purchases
FamiSafe offers a 7-day money-back guarantee for purchases made via their website; submit a refund request through the Support Center within that window.
Exceptions may apply for misuse or if the refund window has passed; preserve receipts and dates when requesting refunds.
Google Play and App Store refunds
- Google Play: If within 48 hours of purchase, request a refund via Google Play Order History → Request a refund. After 48 hours, contact FamiSafe support for help.
- App Store (iOS): Request a refund via reportaproblem.apple.com (Report a Problem).
- Keep payment receipts and screenshots; platform stores handle many refunds directly and may require additional steps.
Famisafe plans and pricing
Pricing summary
Prices vary by billing period and purchase channel (website vs in-app store). The table below shows typical plans and approximate NZD equivalents.
Notes on currency and billing
FamiSafe often lists prices in USD and converts at the current exchange rate for NZ customers; in-app purchases in the NZ App Store may still show USD amounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (website) | approx. NZ$16.48 per month | Monthly | All premium features, up to ~5 devices |
| Quarterly (website) | approx. NZ$11.00 per month (billed ~NZ$33 every 3 months) | Quarterly | All premium features, up to ~8 - 10 devices |
| Annual (website) | approx. NZ$8.25 per month (billed ~NZ$99 per year) | Annual | All premium features, up to ~10 devices |
| App Store Monthly (iOS) | US$16.49 (≈ NZ$27.20) | Monthly | In-app purchase via App Store, same feature set |
| App Store Annual (iOS) | US$76.99 - 98.99 (≈ NZ$127 - 163) | Annual | In-app purchase via App Store, same feature set |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be provided with reasonable care and skill; suppliers cannot contract out of CGA rights by using "no refunds" clauses.
If the service fails to meet guarantees, you may be entitled to a remedy such as a refund, repair, or repeat service depending on the issue.
Fair Trading Act and complaint routes
The Fair Trading Act prohibits misleading or deceptive conduct and unfair terms in consumer contracts, including refund or cancellation statements that misrepresent rights.
For help, contact the Citizens Advice Bureau, Community Law Centres, or Consumer Protection at MBIE; unresolved disputes can be taken to the Disputes Tribunal (claims up to NZD 30,000).
Official information: consumerprotection.govt.nz, comcom.govt.nz.
Customer experiences
Positive experiences
Some New Zealand users report excellent, fast customer service with issues resolved within a day.
Android users often say the Android version works well for monitoring, while noting some PC-side limitations.
Negative experiences and common themes
Several negative reviews mention difficulty cancelling subscriptions and opaque billing visibility, sometimes requiring a payment dispute to resolve charges.
Other complaints include installation problems on iPhone, requests for full refunds due to device issues, and allegations about app behaviour; keep documentation if you experience harm.
Documentation checklist
What to gather before contacting support
- Account email and username used with FamiSafe.
- Order ID, receipt, or invoice from FamiSafe, Google Play, or App Store.
- Dates of purchase, trial start and any cancellation attempts.
- Screenshots of subscription pages, billing entries, and error messages.
Additional evidence that helps disputes
- Payment method details (last four digits of card, PayPal transaction ID).
- Copies of any correspondence with FamiSafe support or app store support.
- Records of uninstalling the app (note: uninstalling does not cancel a subscription).
Common mistakes
Assuming uninstall equals cancellation
Many users uninstall the app thinking it stops billing; this does not cancel subscriptions managed by Google Play or the App Store.
Always cancel through the store or FamiSafe account settings, and keep a confirmation.
Expecting refunds from the wrong party
Refunds are often handled by the store that processed the payment (Google Play/App Store) rather than FamiSafe directly.
If you purchased on the website, use FamiSafe’s Support Center and mention the 7-day money-back guarantee when applicable.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, typical refund windows and the recommended first step for each purchase channel.
How to act based on where you bought it
| Platform | How to cancel | Refund window | Recommended first step |
|---|---|---|---|
| Website (direct) | Log into account → Settings → My Subscription → Disable Auto Renew | 7-day money-back guarantee; request via Support Center | Cancel in dashboard and open a support ticket if within 7 days |
| Google Play (Android) | Google Play Store → Subscriptions → FamiSafe → Cancel subscription | Within 48 hours: request via Google Play Order History; after 48h: contact FamiSafe | Request refund via Google Play first (if within 48h), then contact FamiSafe if needed |
| App Store (iOS) | iPhone/iPad Settings → Your Name → Subscriptions → FamiSafe → Cancel | Request refund via reportaproblem.apple.com | Cancel subscription in Settings, then use Apple’s Report a Problem for refunds |
After cancelling
Follow-up actions
Save any cancellation confirmation emails or screenshots showing auto-renewal disabled.
If charges continue, gather documentation and contact your payment provider or file a dispute if necessary.
Useful links and contacts
- FamiSafe Support Center: FamiSafe Support Center
- Google Play refund help: Google Play refunds
- Apple Report a Problem: reportaproblem.apple.com
- New Zealand consumer help: consumerprotection.govt.nz
Address
Corporate address on public record
Wondershare Technology Group Co., LTD., West of Donghuan Road, North of 1-4 Road, South of 1-3 Road, Room No.2, Floor 6, E. Liuwu Building, Lhasa, Tibet, China
Notes about contacting by post
No specific New Zealand cancellation postal address is publicly listed; cancellation is typically handled online or via email/support tickets.
If you choose to write, include account details and copies of receipts; allow time for international processing.
Similar cancellation services
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.