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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Figma service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Figma: Easy Method
What is Figma
Overview
Figma is a cloud-based design and prototyping tool used for interface design, collaboration, and handoff to developers.
It runs in the browser and also offers desktop apps, enabling real-time teamwork on design files.
Primary uses
Teams use Figma for UI/UX design, component libraries, and live collaboration across multiple users.
Figma supports plugins and a community marketplace for templates, assets, and extensions.
How to cancel Figma
Cancel via Figma (web)
- Sign in to your Figma account and go to Account > Billing or the organisation/team billing settings.
- Find the subscription and select the cancellation option; follow on-screen prompts to confirm.
- Alternatively, email support@figma.com to request cancellation; include account details.
- Note: cancellation via Figma takes effect at the end of the current billing period.
Cancel via mobile stores
- App Store (iOS): Open your Apple ID subscriptions and cancel there. Figma cannot cancel App Store purchases for you.
- Google Play (Android): Open Google Play > Subscriptions and cancel the Figma subscription. Figma cannot cancel Google Play purchases for you.
- Keep confirmation emails or screenshots from Apple/Google showing the cancellation as proof.
What happens when you cancel
Access and billing
Cancellation generally takes effect at the end of your current billing period, so you retain access until then.
For annual plans, Figma’s terms typically require cancellation at least 30 days before renewal to avoid being charged for the next year.
Data and account state
Your files remain in your Figma account after cancellation, but team or paid features may be restricted depending on your plan.
Export or download any critical assets before losing access to paid features, and keep account and file backups where needed.
Will I get a refund?
General refund policy
Figma’s published policies state that subscriptions, especially annual or web subscriptions, are generally non‑refundable.
Cancellations do not normally trigger pro rata refunds for unused portions of an annual term, except in limited cases described in Figma’s terms.
Exceptions and in‑app purchases
- Community resource (one‑time) purchases: automatic refund requests can be made within 24 hours of purchase; processing usually takes 5 - 10 business days.
- Plugin subscriptions are not refundable but can be cancelled to stop future billing.
- If you believe you have grounds for a refund under special circumstances, contact support@figma.com and reference the Renewal & Cancellation terms.
Figma plans and pricing
Available plans
| Plan | Price (NZD) | Notes |
|---|---|---|
| Starter / Free | Varies | Free tier with limited features. |
| Professional | Varies | Paid plan for individuals and small teams. |
| Organization / Enterprise | Varies | Advanced security, administration, and support. |
Pricing notes
Figma does not publicly list exact NZD pricing for all plans; users in New Zealand are typically billed in USD.
Your final charge depends on payment provider exchange rates and any local card fees.
Your consumer rights in New Zealand
Legal protections
New Zealand consumer law, such as the Consumer Guarantees Act, may provide remedies for defective services or misleading representations.
These laws can, in some situations, require a remedy, partial refund, or cancellation where services are not delivered as promised.
How to proceed if you have a dispute
- Contact Figma support first via support@figma.com and keep records of correspondence.
- If unsatisfied, consider contacting Consumer Protection NZ (consumerprotection.govt.nz) or lodging a complaint with the Commerce Commission (comcom.govt.nz).
- Document the issue, dates, and the requested remedy when seeking external assistance.
Customer experiences
Positive feedback
Many reviewers praise Figma for ease of use, real‑time collaboration, and a rich plugin ecosystem.
Sites like GetApp and Capterra report high overall ratings and strong recommendations for team workflows.
Common criticisms
Some users report performance issues with very large files, billing problems, and difficulties with customer support.
Other critiques include a learning curve, limited offline functionality, and occasional verification issues for students.
Documentation checklist
What to gather before cancelling
- Account email and username used for the Figma subscription.
- Subscription invoices, billing date, and renewal information.
- Proof of purchase if bought through Apple App Store or Google Play.
- Any prior support correspondence or case numbers with Figma.
What to include in a cancellation request
- Clear statement requesting cancellation and the effective date you expect.
- Account identifiers (email, organisation/team name) and last four digits of the card if applicable.
- Attach screenshots of billing or payment confirmation where helpful.
Common mistakes
Assuming Figma can cancel store purchases
Many users attempt to cancel an iOS or Android purchase through Figma support but App Store and Google Play subscriptions must be managed through Apple or Google.
Always check the original purchase channel and cancel there to avoid delays.
Missing timing or proof
Waiting too close to an annual renewal can result in an unwanted charge; Figma’s terms often require cancellation well before renewal (e.g., ~30 days).
Failing to keep invoices or confirmation screenshots can make disputes harder to resolve with support or external agencies.
Comparative recap
Platform comparison
| Platform | How to cancel | Refunds | Notes |
|---|---|---|---|
| Web (via Figma) | Cancel in Account > Billing or email support@figma.com. | Generally non‑refundable for annual/web subscriptions; limited exceptions. | Cancellation effective end of billing period; annual plans often need 30+ days notice. |
| App Store (iOS) | Manage and cancel via Apple ID subscriptions in iOS settings. | Refunds handled by Apple; Figma cannot process these. | Use Apple support for refunds or disputes. |
| Google Play (Android) | Cancel via Google Play > Subscriptions. | Refunds handled by Google Play; Figma cannot process these. | Use Google Play support for refunds or disputes. |
Quick takeaways
Cancel via the same channel you used to subscribe to avoid delays and ensure the cancellation is processed.
Keep records and contact the relevant app store support for purchases made through mobile stores.
After cancelling
Immediate next steps
Export any important files and assets before paid features expire at the end of the billing period.
Confirm cancellation via email or screenshots and retain that confirmation for future reference.
Helpful links and contacts
- Figma Help Center: help.figma.com
- Figma Renewal & Cancellation terms: figma.com/legal/renewal-and-cancellation
- Contact Figma support: support@figma.com
- Apple support for subscriptions: support.apple.com
- Google Play subscriptions support: support.google.com/googleplay
Address
Figma headquarters
Figma Headquarters: 116 New Montgomery Street, Suite 400, San Francisco, CA 94105, United States.
Figma does not maintain a public cancellation postal address in New Zealand; legal and cancellation notices are generally directed to the US office.
Local guidance
New Zealand users should send cancellation requests via the in‑app billing settings or email support@figma.com.
If you need further local consumer advice, consult Consumer Protection NZ or the Commerce Commission (links above).