Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Formspal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Formspal: Easy Method
What is Formspal
Overview
FormsPal is an online service that provides ready-made legal and business forms for download and use. It is aimed at small businesses and individuals who need quick, editable templates.
Operator
FormsPal is operated by DigiDocuments, Inc., which manages subscriptions, support, and data for the platform. The service is delivered digitally via forms on the website and mobile storefronts.
How to cancel Formspal
If you subscribed via App Store (iOS) or Google Play (Android)
- Cancel the subscription through the App Store or Google Play account used to buy FormsPal.
- Do not attempt to cancel those subscriptions from the FormsPal dashboard - store cancellations are required from the store.
- Charges stop at the end of the current billing period after successful cancellation by the store. See how to request a refund for store purchases.
If you subscribed directly at formspal.com
- Log in to your account at formspal.com, open your account dashboard, go to "Billing", and click "Cancel Subscription".
- Alternatively, email subscriptions@formspal.com and include your Customer ID. FormsPal states they will cancel within about 24 hours.
Deleting your FormsPal account
- Account deletion is separate from subscription cancellation and must be requested through FormsPal support.
- Deleting your account will remove all account data; contact support to confirm the process and timeline.
What happens when you cancel
Access and renewal
If you cancel an active subscription, you typically keep access until the end of the current billing period. Your subscription will not renew after that period.
For store-based subscriptions (App Store/Google Play), the store controls access and billing stops at the close of the billing cycle after you cancel through that store.
Account data and deletion
Subscription cancellation does not automatically delete your FormsPal account or stored data. Your account remains unless you request deletion.
To permanently remove all data you must contact FormsPal support and ask for account deletion; this is a separate action from cancelling payments.
Will I get a refund?
Refund policy for direct purchases
FormsPal allows refunds if requested within 30 days after your initial subscription, and this window includes the free trial period.
Refunds after 30 days are generally not offered. Refunds are exceptions and handled at FormsPal’s discretion for issues like billing errors or dissatisfaction.
Refunds for App Store or Google Play purchases
- Purchases made via the App Store or Google Play must have refunds requested through Apple or Google - not through FormsPal.
- For guidance on store refunds see external refund guidance.
Formspal plans and pricing
Pricing availability
No publicly available pricing in NZD was found for FormsPal for 2024/2025. Official pricing is shown in USD on FormsPal pages and app stores may convert amounts.
Where local pricing is not shown, the final charged amount can depend on your bank or app store conversion rates and fees.
Currency and conversion
FormsPal lists prices in USD on its official FAQ and checkout. New Zealand customers should expect conversion to NZD by their bank or the app store that processed the payment.
For exact charges check your payment provider statement or the app store receipt after purchase.
| Plan | Price | Notes |
|---|---|---|
| Individual / Single user | Varies | Officially listed in USD; no public NZD price available |
| Business / Multi-user | Varies | Contact FormsPal support for account-specific billing details |
Your consumer rights in New Zealand
Refunds and the Consumer Guarantees Act (CGA)
Under New Zealand consumer law, digital services must present clear cancellation and refund terms. A 30-day refund window for initial purchases aligns with typical consumer expectations.
If a digital product fails to meet reasonable standards you may have rights under the CGA for remedies, including refunds in some circumstances.
App store purchases and platform rules
- Refunds for purchases via Apple or Google must follow Apple/Google refund procedures; FormsPal cannot directly refund those purchases.
- Always check the store receipt and store support pages when the purchase was processed by a third-party platform.
Dispute and escalation options
If you are charged without consent or feel terms were unclear, contact FormsPal support first to request resolution and a refund if appropriate.
If unresolved, you can dispute the charge with your bank and seek guidance from New Zealand authorities such as the Commerce Commission or Consumer NZ.
Customer experiences
Positive reviews
Many users report FormsPal provides high-quality, ready-to-use legal forms that are simple and reliable.
Reviewers often praise the clean interface, user-friendly editor, and instant downloads - especially useful for small businesses. See user feedback at Trustpilot.
Negative reviews
Some customers report being charged despite cancelling during a free trial or having difficulty reaching support after cancellation.
Other complaints include unexpected billing amounts, post-payment errors or missing data, and slow or limited customer support availability.
Documentation checklist
What to prepare before contacting support
- Your FormsPal Customer ID (found in your account or billing emails).
- Order or receipt details, including transaction date and payment method.
- Screenshots of billing or account screens that show the issue, if available.
What to include in a cancellation or refund email
- State clearly you want to cancel the subscription or request a refund and why.
- Include your Customer ID, the email used for the account, and any relevant transaction IDs.
- Attach receipts or screenshots that support your claim for faster handling.
Common mistakes
Cancelling through the wrong channel
A common error is cancelling directly via FormsPal when the subscription was bought through the App Store or Google Play. Those store subscriptions must be cancelled inside the store account.
This mistake often leads to continued charges because the store still controls renewal and billing.
Timing and billing misunderstandings
Another frequent mistake is assuming cancellation triggers an immediate refund or immediate loss of access. In most cases you retain access until the billing period ends and refunds are only available under specific conditions.
Also, customers sometimes miss the 30-day refund window or do not provide sufficient documentation, which can delay or prevent a refund.
Comparative recap
Quick summary
This table compares common actions, expected outcomes, and where to perform each action for FormsPal subscriptions and refunds.
Decision guide
| Action | Most likely outcome | Where to do it |
|---|---|---|
| Cancel App Store (iOS) subscription | Stops auto-renewal; access until billing period ends | Apple App Store account settings |
| Cancel Google Play subscription | Stops auto-renewal; access until billing period ends | Google Play account settings |
| Cancel direct web subscription | Stops renewal; access until period end; can request refund within 30 days | FormsPal dashboard > Billing, or email subscriptions@formspal.com |
| Request refund within 30 days (direct) | Possible refund at FormsPal discretion | Email FormsPal support with Customer ID and receipts |
| Delete account | Permanently removes account data; separate from subscription cancellation | Contact FormsPal support to request deletion |
After cancelling
Follow-up steps
After cancelling, keep any confirmation emails, receipts, and screenshots in case you need to dispute a charge. Monitor your bank or card statement for residual or converted charges.
If you do not see cancellation confirmed or are charged again, contact FormsPal support and your bank promptly to dispute the transaction.
Useful links
- FormsPal cancellation & membership info: formspal.com/membership cancellation
- FormsPal terms and refund details: formspal.com/terms-conditions
- Guidance for refunds via app stores: joinchargeback.com refund guide
- User reviews and experiences: Trustpilot - FormsPal
Address
Corporate/correspondence address
FormsPal (DigiDocuments, Inc.) corporate address:
1680 Michigan Avenue, Suite 700, Miami Beach, 33139, Miami Beach, United States
Support contact
For subscription cancellation and account questions email: subscriptions@formspal.com.
Note: FormsPal does not appear to have a separate postal address for New Zealand; use the corporate address or the support email for correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.