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I hereby notify you of my decision to terminate the contract relating to the Fotor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Fotor: Easy Method
What is Fotor
Overview
Fotor is an online photo and design editor that combines traditional editing tools with AI-powered features for image and video generation, background removal, templates and batch processing.
It is offered as a free tier with paid subscriptions that add advanced tools, monthly credits, cloud storage and ad-free downloads.
Primary uses
Common uses include social media content creation, marketing assets, quick photo retouching and AI-assisted creative generation.
Fotor is available via the web, Android (Google Play) and iOS (App Store) platforms.
How to cancel Fotor
Cancel on the web
- Sign in to your Fotor account on the website.
- Go to Account Settings → Subscription → Manage Plan → Cancel your subscription.
- Click "Downgrade to free plan" to complete cancellation; you will retain access until the end of your current billing period.
- More details: Fotor support: How to Cancel the Subscription.
Cancel on mobile stores
- Android (Google Play): Cancel via the Google Play Store → Subscriptions → select Fotor → Cancel.
- iOS (App Store): Open App Store → tap your avatar → Subscriptions → select Fotor/GoArt → Cancel Subscription.
- If you subscribed through an app store, that store manages billing and refunds; follow the store’s subscription tools for cancellation.
Timing and notice
- Cancellation stops automatic renewal but does not immediately remove access; you keep benefits until the current paid period ends.
- Fotor requests cancellations be made at least seven (7) days before the subscription period ends to avoid unwanted renewal.
What happens when you cancel
Access after cancellation
After cancelling, you retain paid features until the end of your current billing cycle.
You will then be downgraded to the free plan and lose paid features and monthly credits when the period ends.
Renewal and billing
Cancellation prevents future automatic renewals; if you do not cancel in time, the subscription will renew and you will be charged for the next period.
For app-store subscriptions, the store may renew automatically unless you cancel through the store interface.
Data and account
Your account and content typically remain on Fotor but paid features will be removed after expiry of the paid period.
Export or back up any files you need before losing access to paid download options or cloud storage limits.
Will I get a refund?
Standard refund policy
Fotor normally does not offer refunds for fees already paid; cancelling a subscription does not automatically entitle you to a refund.
Even if a cancellation follows a service breach, Fotor’s Terms of Service state that fees are not refundable under clause 6.8.4.
App store payments and exceptions
- If you paid via the Apple App Store or Google Play, the app store’s refund policies and processes apply.
- Contact the App Store or Google Play for refund requests made through those stores; Fotor support may refer you to the store.
Steps if you believe you deserve a refund
- Gather receipts and timestamps (see Documentation checklist below).
- Contact Fotor support via their help centre and, if applicable, request a store refund through Apple or Google.
- If you suspect misleading conduct, consider New Zealand consumer complaint routes listed below.
Fotor plans and pricing
Summary of common plans
The table below lists representative plans and approximate NZD equivalents converted from USD at ~1 USD = 1.70 NZD.
No official NZD-denominated prices were found; amounts are approximate.
Pricing table
| Plan | Price (approx.) | Billing period | Key features |
|---|---|---|---|
| Fotor Pro (Official website, annual billed) | approx. NZ$5.66/month | Monthly (billed annually) | Advanced editing & AI tools, 100 credits/month, 2 GB cloud, ad-free, HD downloads |
| Fotor Pro+ (Official website, annual billed) | approx. NZ$12.73/month | Monthly (billed annually) | All Pro features + AI slides, batch editing, 300 credits/month, 100 GB cloud, brand kits |
| Fotor Pro (Official website, monthly billed) | approx. NZ$15.28/month | Monthly | Same as Pro (official) |
| Fotor Pro+ (Official website, monthly billed) | approx. NZ$33.98/month | Monthly | Same as Pro+ (official) |
| Fotor Pro (iOS App Store, annual) | NZ$113.89/year (approx.) | Annual (App Store) | iOS subscription via App Store |
| Fotor Pro (iOS App Store, monthly) | NZ$25.48/month (approx.) | Monthly (App Store) | iOS subscription via App Store |
Your consumer rights in New Zealand
Applicable laws
Consumers in New Zealand are protected by the Consumer Guarantees Act and the Fair Trading Act.
Digital content and services must be of acceptable quality, fit for purpose and accurately described.
When practices may breach the law
- Misleading or unclear trial and subscription terms, or failing to disclose auto-renewal, can breach the Fair Trading Act.
- If the service is not as described or is of unacceptable quality, the Consumer Guarantees Act may provide remedies.
Where to get help
- File a complaint with the Commerce Commission: comcom.govt.nz.
- Seek free advice from Citizens Advice Bureau: cab.org.nz.
- Consult New Zealand consumer information: consumerprotection.govt.nz.
Customer experiences
Positive feedback
- Users praise Fotor’s user-friendly interface and AI tools like background removal and image generation.
- Capterra and Trustpilot reviewers often highlight ease of use, creative features and value for social media or marketing tasks.
Negative feedback
- Common complaints include unclear trial terms, unexpected auto-renews and difficulty obtaining refunds.
- Some users report confusion with credit systems, limits on AI features, and inconsistent customer support responses.
Practical takeaway
Be vigilant with trial start/end dates and store receipts, and cancel through the same channel where you subscribed.
Keep records of correspondence and receipts if you anticipate billing disputes.
Documentation checklist
What to gather
- Account email and username used for the subscription.
- Order receipts, payment confirmation and transaction IDs.
- Screenshots of subscription pages, trial start/end dates and cancellation confirmations.
How to store and present evidence
- Save emails and app-store receipts (Google Play order history or Apple purchase history).
- Organise timestamps and correspondence in a single folder for support or complaints.
Common mistakes
Timing errors
Many users miss the seven-day recommendation and cancel too late, resulting in an unwanted renewal charge.
Always check the exact billing cycle and set a reminder at least a week before renewal.
Account and subscription confusion
Subscribing via the website and then trying to cancel in the App Store (or vice versa) will not stop billing; you must cancel through the original purchase channel.
Also, some users delete the app without cancelling the subscription, which does not stop recurring charges.
Poor record-keeping
Failing to keep receipts, screenshots or confirmation emails makes it harder to dispute charges or request refunds.
Capture confirmations immediately after cancelling and keep them until the billing cycle ends.
Comparative recap
Quick comparison
| Topic | Web subscription | Google Play (Android) | App Store (iOS) |
|---|---|---|---|
| How to cancel | Account Settings → Subscription → Manage Plan → Downgrade to free plan | Google Play Store → Subscriptions → Cancel | App Store → Avatar → Subscriptions → Cancel Fotor/GoArt |
| Refunds | Fotor generally does not refund; app-store purchases follow store rules | Refunds handled by Google Play policies | Refunds handled by Apple App Store policies |
| Access after cancel | Access retained until end of paid period | Access retained until end of paid period | Access retained until end of paid period |
| Timing rules | Recommend cancelling ≥7 days before period end to avoid renewal | Follow Google Play timing; cancel before renewal date | Follow Apple timing; cancel before renewal date |
How this affects you
Your cancellation route depends on where you subscribed; refunds are unlikely from Fotor directly, so use store refund channels if applicable.
Follow the correct cancellation method, keep records and verify end-of-access dates to avoid surprises.
After cancelling
Immediate next steps
- Save any cancellation confirmation emails or screenshots for your records.
- Export or back up any files you need before the paid period ends.
Where to get help
- Fotor support article on cancelling: How to Cancel the Subscription.
- Fotor refund information: How to Get a Refund.
- Fotor Terms of Service (billing rules): Fotor Terms of Service.
- For NZ consumer help: Commerce Commission, Citizens Advice Bureau, consumerprotection.govt.nz.
Address
Corporate mailing address
Chengdu Everimaging Science and Technology Co., Ltd
11th Floor, Unit 2, Block 2, Hangli Center, Chengdu, Sichuan 610000, China
Notes on sending mail
Fotor appears not to maintain a local New Zealand postal address; use the corporate China address for postal requests, allowing extra time for international delivery and response.
If contacting about billing through an app store, use the store’s support channels first as they control payments for store-based subscriptions.