Cancel Mobefind: Easy Method

What is Mobefind

Service overview

Mobefind is a location-tracking and mobile subscription service operated by Mobe Digital Ltd. It offers short trials that auto-renew into a paid monthly subscription.

Business details

The service appears to be marketed internationally and bills in euros or other currencies reported by users. No New Zealand postal address is listed for the operator.

How to cancel Mobefind

Cancel via Mobefind website or account

• Log in to your Mobefind profile on the website or the mobile site.
• Find Subscription or Account settings and select Cancel subscription.
• Follow on-screen prompts; cancellation typically takes effect at the end of the paid period.
• If you have a free trial, cancellation during the trial may terminate access immediately.

Cancel via app stores

• Apple App Store: cancel through your Apple ID Subscriptions settings on your iPhone, iPad or via Apple's subscription support.
• Google Play: cancel via Google Play > Payments & subscriptions > Subscriptions on your Android device or Google Play help.
• Note: If you subscribed through an app store, refunds and cancellations are usually handled by the store, not Mobefind directly.

What happens when you cancel

Access and service period

When cancelled via Mobefind directly, subscriptions generally remain active until the end of the paid billing period.

If you cancel during a free trial, Mobefind may terminate access immediately instead of letting the trial run out.

Data and renewal

Automatic renewal is stopped for future billing but existing paid access usually continues until period end.

Mobefind's data retention and deletion practices are not clearly documented for New Zealand users; consider exporting any needed data before cancellation.

Will I get a refund?

Standard policy and clarity

Mobefind does not publish a clear, formal refund policy for standard monthly subscriptions visible to New Zealand users.

Published materials and third-party summaries indicate refunds are not guaranteed and are handled case-by-case.

Exceptions and practical outcomes

• Trial charges (e.g. €0.60) often auto-renew into higher monthly fees; refunds for unintended renewals have been reported but are inconsistent.
• Some users received refunds or goodwill credits for billing errors after contacting support.
• If you subscribed via Apple or Google, request a refund through the relevant store as they often control billing disputes for in-app purchases.

Mobefind plans and pricing

Available plans

Below are the plans and prices found in available information; no official NZD prices were located. All amounts are shown as reported.

Notes on pricing

The 24-hour trial auto-renews into the monthly plan unless cancelled. The monthly plan renews automatically every 30 days.

Your consumer rights in New Zealand

Legal protections

Under the Consumer Guarantees Act (CGA), digital products must perform as advertised. If Mobefind fails to deliver agreed functionality, you may be entitled to remedies such as a refund or repair.

There is no general statutory 14-day cooling-off right for digital services sold online in New Zealand unless specific contractual provisions or credit laws apply.

Where to get help

• For practical guidance, see New Zealand Government consumer information at consumerprotection.govt.nz.
• Contact the Citizens Advice Bureau, Community Law Centres, or use the Disputes Tribunal for unresolved billing disputes.

Customer experiences

Common negative reports

Many reviews report small trial charges followed by large recurring monthly fees without clear consent.

Users also report services not working as expected (pending results, incorrect locations) and difficulties contacting support.

Positive or mixed reports

Some customers report successful refunds when billing errors were acknowledged and support responded promptly.

Overall experiences are mixed; responsiveness appears to vary by case and channel.

Documentation checklist

What to collect before cancelling

• Subscription confirmation emails, screenshots of subscription pages, and trial or payment receipts.
• App store purchase history (Apple ID or Google Play receipts) if subscription came through an app store.
• Dates and times of attempted cancellations and any correspondence with support.

What to keep for a dispute

• Bank or card statements showing charges, plus any refund transaction records.
• Copies of terms, screenshots of advertised features, and notes on service failures.

Common mistakes

Assuming automatic cancellation

Users sometimes assume deleting the app cancels the subscription; app deletion does not stop billing.

Always cancel the subscription in your Mobefind account or via the app store subscription manager.

Failing to check billing origin

Not checking whether the charge came from Apple, Google Play, or Mobefind can delay the correct cancellation route.

If the charge is from an app store, request cancellation and refunds through that store rather than only contacting Mobefind.

Comparative recap

Quick comparison points

The table below compares key practical aspects: cancellation routes, refund clarity, and reported reliability.

How to read the table

Use the comparisons to decide whether to pursue a store refund, contact Mobefind directly, or escalate to consumer services.

After cancelling

Follow-up steps

• Keep confirmation of cancellation and check your card or app store history to confirm no further charges.
• If charged after cancellation, contact your bank or card issuer to dispute the transaction if necessary.

Useful links and escalation

• New Zealand consumer guidance: consumerprotection.govt.nz/contact-us
• Information on digital downloads and streaming rights: consumerprotection.govt.nz/help-product-service/streaming-and-downloads
• Advice on dark patterns and consumer issues: consumer.org.nz

Address

Registered operator address

Mobe Digital Ltd is listed at the following postal address in the United Kingdom. No local New Zealand address was found.

Contact note

For formal postal correspondence, use the registered address below. For billing disputes, also use your app store's dispute process if the subscription was made through an app store.

Address: Mobe Digital Ltd, Suite 1 The Courtyard, The Courtyard, The Old Monastery, Windhill Suite 1, CM23 2ND, Hertfordshire, United Kingdom