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Cancel GMASS
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Gmass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Gmass: Easy Method
What is Gmass
Overview
GMass is an email marketing and mail‑merge tool that integrates with Gmail to send mass personalised emails, schedule campaigns, and track results.
Core capabilities
It operates as a Chrome extension and also offers subscription plans accessed through web-based account billing and app stores for mobile purchases.
How it connects
GMass works inside Gmail so messages are sent through your Google account rather than a separate dashboard, which affects how subscriptions and cancellations are handled.
How to cancel Gmass
Primary cancellation method (GMass command email)
- Open Gmail and click Compose.
- Set the To field to cancel@gmass.co.
- Click the red GMass button (do NOT click Gmail's Send button).
- Leave the subject blank to cancel the account you're logged into, or put the subscription email address in the subject to cancel a different account.
iOS App Store cancellations
- If you subscribed via the iOS App Store, manage and cancel the subscription through Apple (e.g. via reportaproblem.apple.com or your Apple ID subscription settings).
- Use Apple’s 'Report a Problem' portal for refund or billing issues related to App Store purchases.
Google Play cancellations (Android)
- If you subscribed via Google Play, cancel in the Google Play app: Payments & subscriptions > Subscriptions > Cancel.
- You retain access until the end of the current billing period after cancelling in Google Play.
Important notes about other contact methods
- GMass requires cancellation through its documented self‑service procedure; emailing staff, tweeting, or emailing general support does not cancel subscriptions.
- Uninstalling the Chrome extension or removing the GMass add‑on does not stop billing; you must use the GMass cancellation command or cancel via the app store you used to subscribe.
What happens when you cancel
Access and billing
If you cancel via GMass directly, your subscription will stop future renewals according to GMass procedures and the platform you used to subscribe.
Timing and prorata
Cancellations made through Apple or Google keep access until the end of the paid period. GMass handles web subscriptions per its account settings and terms.
Data and account state
Your email campaigns, logs and settings remain in your Gmail account and GMass records, but access to paid features ends when the subscription expires.
Will I get a refund?
GMass refund practice
GMass may grant refunds in limited, case‑by‑case situations, for example when a user subscribed with the wrong email or was upgraded unexpectedly.
Common exceptions
- Refunds are not guaranteed for change of mind or forgotten active subscriptions.
- Each refund request is considered individually; evidence and circumstances affect the outcome.
New Zealand legal context
There is no automatic 14‑day statutory refund for digital subscriptions in New Zealand simply for change of mind.
Gmass plans and pricing
Pricing note
No direct New Zealand dollar pricing is published by GMass. Public plans are shown in USD on their site.
Summary table
| Plan | Price (published) | Notes |
|---|---|---|
| Free / Trial | Varies | Limited features; see GMass for details |
| Paid Plans (individual/paid tiers) | Varies | Listed in USD on GMass site; convert to NZD at current exchange rates |
| App Store / Google Play | Varies | Billed through Apple or Google if subscribed via mobile store |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be supplied with reasonable care and skill and fit for purpose when bought in New Zealand.
How CGA applies to digital services
- If GMass fails to deliver services as described, you may be entitled to remedies including repair, replacement, or refund.
- However, change of mind is not covered by the CGA as an automatic refund right for digital subscriptions.
Fair Trading Act
The Fair Trading Act prohibits misleading or deceptive conduct. If advertising or conduct by GMass is misleading, this may form the basis of a complaint.
Customer experiences
Positive reports
Some users praise GMass for ease of use, scheduling, merge tags, deliverability tools, and useful analytics.
Support and responsiveness
Positive reviewers mention generally prompt customer support and helpful responses in many cases.
Negative reports
Other users report unexpected charges, difficulty finding or using the cancellation procedure, account suspensions, or denied refund requests.
Documentation checklist
What to collect before you cancel
- Subscription confirmation emails and receipts (GMass, Apple, or Google Play receipts).
- Screenshots of your GMass account page showing active subscription and billing dates.
- Proof of payment (bank or card statement entries) showing GMass charges.
Supporting information for refunds or disputes
- Record of the email address used with GMass and the account you will cancel.
- Any correspondence with GMass support, and dates you attempted cancellation.
Common mistakes
Uninstalling the extension instead of cancelling
Many users assume deleting or disabling the Chrome extension stops billing; it does not. You must cancel the subscription as described.
Using the Gmail Send button
When sending a cancel command, clicking Gmail's Send button instead of the red GMass button will not trigger the GMass cancellation process.
Contacting support instead of using self‑service
GMass requires its documented self‑service procedure for cancellation; emailing or tweeting staff is commonly reported as ineffective for stopping subscriptions.
Comparative recap
Key items compared
| Topic | GMass specifics | Notes for New Zealand users |
|---|---|---|
| Cancellation method | GMass command email via red GMass button or App Store/Google Play cancel | Follow GMass procedure exactly; uninstalling extension is not sufficient |
| Refunds | Granted case‑by‑case; not automatic | No statutory 14‑day digital subscription right in NZ; CGA applies when service is faulty or misrepresented |
| Billing platforms | Web (GMass), Apple App Store, Google Play | Cancel through the platform used to subscribe to stop future billing |
| Customer reports | Mixed - both positive and negative reviews | Keep documentation and act quickly if unexpected charges appear |
After cancelling
Check billing and access
Confirm subscription status in your GMass account and review your bank or card statements for any future charges.
Where to get help and further reading
- GMass cancellation instructions: GMass cancel subscription.
- GMass refund policy: GMass refund.
- Apple Report a Problem: reportaproblem.apple.com.
- Google Play subscriptions: Google Play subscriptions help.
- New Zealand consumer rights: Consumer Guarantees Act overview.
Address
No New Zealand postal cancellation address
GMass does not provide a New Zealand postal address for cancellations. Cancellations must be performed using the GMass command email or via the app store used to subscribe.
How to cancel by email command (final recap)
Compose in Gmail, set To: cancel@gmass.co, then click the red GMass button (not Gmail's Send). Leave subject blank to cancel the logged‑in account, or put the target email in the subject to cancel a different account.