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Cancel GOTOMEETING
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I hereby notify you of my decision to terminate the contract relating to the Gotomeeting service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Gotomeeting: Easy Method
What is Gotomeeting
Overview
GoToMeeting is a cloud-based video conferencing and online meeting service used for remote meetings, screen sharing and webinar-style presentations.
It is provided by the GoTo product family (LogMeIn) and is commonly used by businesses and professionals in New Zealand and internationally.
Primary features
Typical features include HD audio/video, screen sharing, meeting recording, transcription and participant management.
Plans and exact feature sets vary by subscription tier and by where the subscription was purchased (web, Apple App Store, Google Play).
How to cancel Gotomeeting
Cancel via Web (Admin Center)
- Sign in as an account administrator at the GoTo Admin Center.
- Go to Account Settings → Plans & Billing and select the subscription you want to cancel.
- Follow the on-screen prompts to cancel; the account will remain active until the end of the current billing period.
Cancel via mobile stores (iOS / Android)
- iOS (App Store): Open iOS Settings → [your name] → Subscriptions, find GoToMeeting and cancel there. You cannot cancel App Store subscriptions from the GoToMeeting website or app.
- Android (Google Play): Open the Google Play Store app → Payments & subscriptions → Subscriptions, locate GoToMeeting and cancel. You cannot cancel Play subscriptions from the GoToMeeting site or app.
If cancellation option is missing or renewal already processed
- If auto-renewal has already processed or the portal does not allow cancellation, contact GoToMeeting support by phone or via their support portal to request cancellation.
- Have your account details, purchase receipt and payment date ready to speed up support handling.
What happens when you cancel
Access and expiry
After you cancel a subscription via the Admin Center, you retain access until the end of your paid billing period.
Features and meeting capacity remain active until that expiry date; no immediate termination unless specified by support.
Billing and renewals
Cancellation prevents future auto-renewal but does not automatically trigger refunds for the current paid period.
If you cancel an App Store or Google Play subscription, that store controls future billing and access according to their rules.
Account data and recordings
Your meetings, recordings and account data typically remain available until the subscription expiry or until GoToMeeting’s data retention policies apply.
Export important recordings or data before expiry if you plan to stop using the service permanently.
Will I get a refund?
General policy
GoToMeeting generally does not provide refunds after a payment has been processed; cancelling after renewal usually leaves the service active until the paid period ends without refund.
This no-refund approach is the standard position unless alternative arrangements are agreed with support.
Free trial and possible exceptions
- New users may access a 14-day free trial that requires no payment; no refund issues arise because no charge is taken.
- If the service failed to deliver as promised or terms were misleading, you may dispute the charge under New Zealand consumer law (see rights section) and request review by support.
- If a renewal just processed and you believe it was in error, contact support immediately - some cases may be escalated but refunds are not guaranteed.
Gotomeeting plans and pricing
Pricing table
| Plan | Typical price | Billing | Key features |
|---|---|---|---|
| Starter (Australia site) | A$16/month | Billed annually (shows as monthly) | Base meeting tools (as per AU site) |
| Professional (US pricing) | US$12/month | Billed annually (shows as monthly) | Up to 150 participants, unlimited meetings |
| Business (US pricing) | US$16/month | Billed annually (shows as monthly) | Up to 250 participants, cloud recording, transcription |
Notes on NZ pricing
There is no public NZD pricing available as of January 2026; Australian or US prices may be shown instead.
Contact GoToMeeting sales/support for localized NZ pricing and taxes, or use the regional office contact for assistance.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under NZ law, digital services must be fit for purpose and supplied with reasonable care and skill.
If the service is defective or not provided as promised, you can seek remedies under the CGA, which may include a repair, replacement or refund depending on the problem.
Automatic renewal and disclosure
- Automatic subscription renewals must be clearly disclosed; unclear or deceptive renewal practices may be challenged.
- There is no statutory 14-day cooling-off period for digital subscriptions unless the provider offers one; GoToMeeting’s 14-day trial is a promotional offer, not a statutory right.
- If you suspect misleading terms or billing, gather evidence and contact Commerce Commission or consumer advocacy organisations in NZ if support does not resolve the issue.
Customer experiences
Positive feedback
Many users praise GoToMeeting for ease of use, reliable audio/video, recording and transcription features, and 24/7 support availability reported by some.
Professional users often highlight screen sharing, meeting recording and security features as useful for business meetings.
Common complaints
Frequent negative feedback concerns automatic renewals, difficulty cancelling, perceived deceptive billing and refusal to refund prepaid renewals.
Customers also report poor or slow customer service in billing disputes and critiques of the user interface compared with some competitors.
Documentation checklist
What to gather before contacting support
- Account owner name and email address used for the subscription.
- Receipt or proof of payment (date, amount, payment method).
- Order or invoice number shown on your confirmation emails, if available.
- Evidence of attempted cancellation (screenshots of Admin Center or error messages).
- If subscribed via App Store or Google Play, a screenshot of the active subscription screen in your store account.
Why each item helps
- Receipts and timestamps allow support to locate charges and confirm renewal dates quickly.
- Screenshots and store subscription screens prove the purchase source and assist with correct cancellation routing.
- Having the account admin details prevents delays caused by permission or account-access checks.
Common mistakes
Trying to cancel in the wrong place
A common error is attempting to cancel an App Store or Google Play subscription from the GoToMeeting website or app. That will not stop store-managed renewals.
Always check where the subscription was purchased and cancel in that store if applicable.
Assuming an immediate refund or immediate loss of access
Many users expect an immediate refund if they cancel soon after renewal; GoToMeeting generally keeps service active until the end of the paid period and does not guarantee refunds.
Also, users sometimes lack admin privileges required to cancel; verify you are an account administrator before attempting cancellation.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refund likelihood | Notes for NZ customers |
|---|---|---|---|
| Web (Admin Center) | Sign in as admin → Account Settings → Plans & Billing → Cancel | Low - refunds generally not offered after renewal | Account expires at end of billing period; gather receipts before contacting support. |
| iOS (Apple App Store) | Cancel via iOS Settings → Subscriptions (Apple controls billing) | Subject to Apple’s policies; GoTo cannot cancel or refund App Store charges | Must manage subscription through Apple ID; keep App Store receipt. |
| Android (Google Play) | Cancel via Google Play Store → Payments & subscriptions → Subscriptions | Subject to Google Play policies; GoTo cannot cancel or refund Play charges | Manage via Google account used to buy the subscription; save Play receipt. |
Key takeaways
- Cancel in the same channel where the subscription was purchased to stop renewals.
- Refunds after renewal are uncommon; contest charges quickly and document all communications.
After cancelling
What to check immediately after cancellation
- Confirm cancellation by email or screenshot from the Admin Center or store subscription page.
- Note the expiry date and export any recordings or data you need before that date.
Useful links
- GoToMeeting support portal
- Manage subscriptions on iPhone or iPad (Apple)
- Manage your subscriptions on Google Play
Address
Regional office
For Australia & New Zealand regional matters, the listed regional office is:
Level 3, 1 Julius Ave, Riverside Corporate Park, North Ryde NSW 2113, Australia
Notes about NZ contact
No dedicated New Zealand postal address was located; use the support portal or phone contacts for NZ cancellations and billing queries.
When contacting support, include the documentation checklist items to speed up resolution.