Cancel HEROKU online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Heroku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Heroku: Easy Method
What is Heroku
Overview
Heroku is a platform-as-a-service (PaaS) that hosts apps, backing services, and databases with a web-based dashboard and CLI deployment tools.
Typical uses
Developers use Heroku for quick deployment, GitHub integration, and managed services such as Postgres and key-value stores.
How to cancel Heroku
Canceling via the Heroku website
- Sign in to the Heroku Dashboard at dashboard.heroku.com.
- For dyno plans: open the app, go to Resources, change dyno formation or scale the dyno to zero, or remove the paid plan from Account → Billing.
- Remove paid add-ons from each app (Resources → click the add-on → Destroy) to stop recurring charges.
- To close your account: go to Account Settings and follow the Close account steps or open a support ticket if you cannot close via the dashboard.
Contacting support to cancel
- If you cannot cancel via the dashboard, submit a request via Heroku Support at help.heroku.com.
- Include account email, app names, invoice numbers and the reason for cancellation to speed resolution.
What happens when you cancel
Access to apps and data
When you cancel paid resources they are typically deprovisioned or scaled to zero depending on the plan type.
Data held by add-ons or databases may be retained for a short period but can be deleted; export your data before cancelling.
Billing and renewals
Cancelled plans stop future billing but do not necessarily trigger a prorated refund for the current billing period.
Eco dyno pools remain available until the month-end even if you cancel mid-month; at month start Eco dynos scale to zero.
Will I get a refund?
Heroku refund policy (general)
Heroku does not offer refunds for outages, incidents, maintenance, or other service interruptions.
Refunds for prior invoices to be applied to a different payment method are not permitted.
Exceptions and timing
- Tax-exemption refunds are processed and typically appear in 5 - 10 business days depending on your bank.
- Canceling an Eco dyno mid-month does not entitle you to a refund for unused hours; you retain the hours until month-end but no partial refund is given.
- If billing errors occur, contact Heroku Billing via the support portal and keep evidence (screenshots, invoices).
Heroku plans and pricing
Summary of common plans
Below are representative monthly prices converted to approximate NZD values; Heroku lists official pricing in USD and proration is to the second.
Pricing table
| Plan | Price (approx NZ$) | Period | Features |
|---|---|---|---|
| Eco Dyno | NZ$8.65 | Monthly | 1000 compute hours/month, sleeps when idle |
| Basic (Hobby) Dyno | NZ$12.10 | Monthly | Always on, up to 10 process types |
| Heroku Postgres Essential 0 | NZ$8.65 | Monthly | No row limit, 1GB storage |
| Heroku Postgres Essential 1 | NZ$15.60 | Monthly | No row limit, 10GB storage |
| Heroku Key-Value Store Mini | NZ$5.20 | Monthly | 25 MB storage key-value store |
Your consumer rights in New Zealand
Key legal protections
Under New Zealand consumer law (for example the Consumer Guarantees Act), digital services must be of acceptable quality, fit for purpose, and as described.
These guarantees apply to services supplied to consumers in New Zealand and provide avenues for remedy if services are defective.
Practical application for Heroku users
- If you believe you were charged unfairly, you may dispute charges with your bank and pursue remedies via the Commerce Commission or the Disputes Tribunal.
- App Store / Google Play cooling-off rules may apply only when billing is handled through those platforms; Heroku billing appears primarily via web credit-card billing.
Customer experiences
Positive feedback
Many users praise Heroku for quick deployments, GitHub integration, the CLI, thorough documentation, and collaboration features.
Capterra shows high ratings for ease of use and developer productivity among reviewers.
Negative feedback
Common complaints include being charged after account deletion, difficulties stopping billing, and slow or unresponsive support for billing issues.
There are reported cases on public forums where users required billing support intervention to receive refunds for erroneous charges.
Documentation checklist
What to gather before you cancel
- Account email and organization/username details.
- List of app names, add-ons, and active dyno plans.
- Recent invoices, billing history and last 4 digits of the payment card.
- Screenshots of billing charges and error messages, plus any support ticket IDs.
Why this helps
- Supplies Heroku Billing with the details needed to investigate charges quickly.
- Makes it easier to escalate disputes with your bank or the Disputes Tribunal if necessary.
Common mistakes
Assuming deletion equals cancellation
Deleting an app does not always cancel all billable items; add-ons or account-level subscriptions can continue billing.
Always check Account → Billing and each app’s Resources for active add-ons before assuming charges will stop.
Expecting automatic refunds for unused time
Many users expect prorated refunds when cancelling mid-cycle; Heroku’s policy does not promise partial refunds for unused hours on Eco dynos.
If you need a refund for billing mistakes, open a support ticket and gather invoice evidence to support your claim.
Comparative recap
Quick comparison
The table below summarises the common plans, approximate NZ pricing and refund stance for quick reference.
Plan comparison table
| Feature | Eco Dyno | Basic (Hobby) Dyno | Common Add-ons (Postgres / KV) |
|---|---|---|---|
| Approx price (NZ$ / month) | NZ$8.65 | NZ$12.10 | Postgres NZ$8.65 - 15.60, KV NZ$5.20 |
| Behaviour when cancelled mid-month | Pool retained until month-end; scales to zero at next month start; no refund | Billing stops for next cycle; no guaranteed prorated refunds | Add-ons may continue billing until explicitly removed |
| Refunds for outages | Heroku does not provide refunds for outages, incidents or maintenance | ||
After cancelling
Immediate next steps
- Export and backup any data you need (databases, files, config vars) before final deletion.
- Confirm removal of add-ons and payment methods in Account → Billing to avoid further charges.
Useful links
- Heroku: Eco dyno cancellation details
- Heroku: Refunds for incidents and outages
- Heroku: Refund timing for tax-exemption
- Heroku: Refunds and payment methods
- Capterra reviews (NZ)
Address
Mailing address
Salesforce, Inc., Attention: Heroku Cancellation (if applicable), 415 Mission Street, Suite 300, San Francisco, CA 94105, USA.
Notes about contacting by post
Heroku cancellation and billing support is handled primarily via the dashboard and support portal rather than by post.
If you do send mail, allow additional processing time and include clear account identifiers and contact information.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.