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Cancel HOTSPOT SHIELD
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hotspot Shield service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Hotspot Shield: Easy Method
What is Hotspot Shield
Service overview
Hotspot Shield is a virtual private network (VPN) service that routes your internet traffic through encrypted servers to enhance privacy, security, and access to region-restricted content.
Core features
Typical features include encrypted connections, multiple server locations, and premium tiers with higher speeds and more simultaneous devices.
Where people get it
Hotspot Shield is available via the company website, Google Play for Android, and the Apple App Store for iOS and macOS devices.
How to cancel Hotspot Shield
Cancel via Google Play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon, then go to Payments & subscriptions → Subscriptions.
- Select Hotspot Shield and tap Cancel subscription. Note: uninstalling the app does not cancel the subscription.
Cancel via Apple App Store (iOS and Mac)
- On iOS: Settings → your name → Subscriptions → Hotspot Shield → Cancel Subscription.
- On Mac: App Store → your account → Manage Subscriptions → Cancel. Hotspot Shield support cannot cancel App Store subscriptions for you.
Cancel via Hotspot Shield website (direct purchases)
- Log into your Hotspot Shield account on the website or dashboard.
- Go to Account info and click “Cancel” in the membership section to stop auto‑renewal.
- Cancellation stops future billing; your subscription typically remains active until the paid term ends.
What happens when you cancel
Access after cancellation
When you cancel, you usually keep access to premium features until the end of the paid period.
Auto-renewal and billing
Cancelling stops future auto‑renewal charges but does not usually issue an automatic refund for the current term.
Account and data
Your account details remain on file unless you request account deletion. Logs and account data are subject to Hotspot Shield’s privacy policy and terms.
Will I get a refund?
App Store (iOS) purchases
Apple-managed purchases: Hotspot Shield offers a 45‑day risk‑free full refund policy for App Store enrollments, but refunds must be requested via Apple because payments are processed by Apple.
Direct purchases and Google Play
Hotspot Shield advertises a 45‑day money‑back guarantee for direct and Google Play purchases. Refunds are usually handled by Hotspot Shield support (chat or email).
Terms and exceptions
- Hotspot Shield’s Terms of Service state amounts are non‑refundable unless explicitly noted or required by law.
- Refunds outside the 45‑day window are generally not available except at the company’s discretion.
- If Hotspot Shield terminates your access during a paid term without cause, you may be eligible for a pro‑rated refund in some cases.
Hotspot Shield plans and pricing
Pricing summary
Below are approximate monthly NZ dollar conversions reported by third‑party comparison sources. Official billing and currency may be in USD on Hotspot Shield’s site.
Plan details
| Plan | Price (approx NZ$) | Period | Features |
|---|---|---|---|
| Premium (Monthly) | NZ$18.81 | Monthly | Full Premium features, up to 10 devices, 125+ locations |
| Premium Family (Monthly) | NZ$28.94 | Monthly | All Premium features for up to 25 devices (5 per family member) |
Your consumer rights in New Zealand
Legal protections
Under New Zealand consumer law (for example, the Consumer Guarantees Act), digital services must be of acceptable quality and fit for purpose.
Remedies available
- If the service is faulty or misrepresented, you may be entitled to remedies such as repair, replacement, or refund.
- Terms that completely deny refunds may be limited by consumer law when the service fails to meet guarantees.
Disputes and escalation
If you cannot resolve a refund or billing dispute with Hotspot Shield, you can contact your payment provider, file a dispute, or seek advice from New Zealand authorities such as Consumer Protection or the Commerce Commission.
Customer experiences
Positive feedback
Many users report stable, reliable connections and satisfactory customer service for routine queries.
Negative feedback
Common complaints include account or billing issues, unexpected charges, and dissatisfaction after feature or platform changes such as Linux support removal.
Balanced takeaway
- Overall experiences vary: some users praise performance, while others report billing or downgrade problems.
- Document your interactions and retain receipts if you later need to dispute charges.
Documentation checklist
What to collect before cancelling
- Order or receipt showing purchase date and plan details.
- Your Hotspot Shield account email and subscription ID (if available).
- Screenshots of billing transactions or unexpected charges.
What to keep when requesting a refund
- Support chat transcripts or email correspondence with Hotspot Shield.
- Proof of cancellation steps you took (screenshots of cancellation confirmation).
- If purchased through Apple/Google, the platform receipt or transaction ID from Apple/Google.
Common mistakes
Uninstalling instead of cancelling
Uninstalling the Hotspot Shield app does not cancel a subscription. This commonly leads to continued charges because auto‑renewal remains active.
Assuming support can cancel App Store subscriptions
Hotspot Shield support cannot cancel App Store subscriptions for you. You must cancel via Apple’s subscription settings to stop iOS or macOS billing.
Missing the refund window
Failing to request a refund within the stated 45‑day window (where applicable) can limit your refund options. Act promptly and keep receipts to support your claim.
Comparative recap
Channel comparison
The table below summarises cancellation ease, likelihood of refund, and key notes for each purchase channel.
Quick reference
| Channel | Ease of cancellation | Refund possibility | Notes |
|---|---|---|---|
| Google Play | Easy via Google Play app | 45‑day money‑back guarantee (via support) | Uninstalling does not cancel; request refund from Hotspot Shield or Google depending on case |
| Apple App Store (iOS/Mac) | Cancel via Apple system (Settings/App Store) | 45‑day risk‑free refund; must request through Apple | Hotspot Shield cannot cancel App Store subscriptions for you |
| Web (direct) | Cancel from Hotspot Shield dashboard | 45‑day money‑back guarantee (handled by Hotspot Shield support) | Cancellation stops auto‑renewal; refunds handled by company policies |
After cancelling
What to monitor
Check your payment method for any recurring charges after cancellation. Keep proof of the cancellation action and any confirmation emails.
Helpful links and contacts
- Hotspot Shield Support Center
- Manage subscriptions on Google Play
- Manage subscriptions on Apple devices
- New Zealand Commerce Commission (consumer guidance)
Escalation steps
If you do not get a satisfactory response, contact your bank or card issuer to dispute unauthorised charges and keep all correspondence as evidence.
Address
Company legal address
Anchorfree LLC
250 Northern Ave, 3rd Floor, Boston, MA 02210, USA
Attention
Attention: Legal Department