Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Imobie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Imobie: Easy Method
What is Imobie
Overview
iMobie is a software company that provides utilities for mobile device management, data transfer, backup and recovery across iOS and Android devices.
The company distributes products directly via its website and through third-party platforms such as MyCommerce, Paddle, PayPal, Apple App Store and Google Play.
Main products and uses
Common iMobie products include device managers (e.g. AnyTrans), data recovery and cleaning tools used by consumers and small businesses.
Licences are sold as subscriptions (monthly, quarterly, yearly) or one-time purchases depending on the product and sales channel.
How to cancel Imobie
Cancel via iMobie website and payment platforms
- Visit iMobie’s Cancel Subscription page and enter your order ID to cancel directly.
- This supports direct cancellation for MyCommerce and Paddle subscriptions.
- For Stripe or PayPal payments you can cancel via the same iMobie page or by logging into your PayPal or card issuer and ending the recurring payment.
- Contact cs@imobie.com if you need assistance or cannot cancel online.
Cancel via app stores and FocuSee
- App Store (iOS): Open Settings → Apple ID → Subscriptions → select the subscription → tap “Cancel”.
- Google Play (Android): Open Play Store app → menu → Subscriptions → select the subscription → tap “Cancel”.
- FocuSee (iMobie): Cancel auto-renewal on FocuSee’s cancellation page by entering your Order ID or contact cs@imobie.com for help.
What happens when you cancel
Access and renewal
After you cancel, you generally keep access to the paid features until the end of the current billing period.
Cancelling stops future automatic renewals; it does not usually provide a pro rata refund unless eligible under iMobie’s policy or platform rules.
Data, accounts and activation
Cancelling your subscription does not necessarily delete local data or account records; keep any activation codes or exports you need.
If you have activation issues after cancelling, support may request proof of purchase to resolve account or licence matters.
Will I get a refund?
iMobie Money-Back Guarantee
iMobie offers a voluntary money-back guarantee with specific time windows: 1-month subscriptions - 7 days; quarterly (3 months) - 30 days; 1-year subscriptions - 60 days; one-time purchases - 60 days.
Refunds are generally accepted for incorrect purchases, duplicate orders, non-receipt of activation codes, or unintended auto-renewal within these windows.
Exceptions and how to request a refund
- Refunds may be refused if the request is outside the guarantee period or if problems are due to improper use or shopper error.
- To request a refund, provide your order ID, receipt and the reason for the refund to iMobie support (cs@imobie.com) or use the cancellation page where available.
- Purchases through Apple or Google may require using their refund procedures in addition to or instead of iMobie’s process.
Imobie plans and pricing
Price table
| Plan | Typical billing period | Price (NZ) |
|---|---|---|
| 1-Month Subscription | 1 month | Varies |
| Quarterly Subscription | 3 months | Varies |
| 1-Year Subscription | 12 months | Varies |
| One-Time Purchase | One-time licence | Varies |
Notes on pricing
There is no publicly available New Zealand dollar (NZD) pricing for iMobie products (2024/2025) in official sources.
Official prices are published in USD on the iMobie site; region-specific NZ pricing is not listed and may vary by payment platform.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, the Consumer Guarantees Act gives consumers remedies if goods or services are faulty, misrepresented, or fail to match their description.
Software that is defective or not as described may entitle you to remedies even if a voluntary refund window has passed.
How this relates to iMobie refunds
iMobie’s money-back guarantee is voluntary and does not limit statutory rights under the CGA for New Zealand consumers.
If you believe the software is non-conforming, you can cite CGA rights when contacting iMobie support or seeking additional remedies.
Customer experiences
Positive feedback
Many users praise iMobie tools for ease of use and report helpful, responsive customer service that resolves issues politely and quickly.
There are also reports of companies honouring licences across device changes, for example migration of a lifetime licence between laptops.
Complaints and issues
Some users report difficulty cancelling subscriptions and claim support emails were unanswered, describing delays or unclear processes.
There are also allegations from a minority of users that software did not work as advertised or that refunds were difficult to obtain.
Documentation checklist
Required information
- Order ID or transaction reference number.
- Receipt or proof of payment (email confirmation, PayPal transaction, card statement).
- The email address used for purchase and the product name/version.
Optional supporting items
- Activation code or licence key (if applicable).
- Screenshots of error messages, failed activations, or subscription screens.
- Dates of purchase, renewal and attempts to contact support.
Common mistakes
Cancelling the wrong service
A frequent mistake is cancelling a different subscription or the wrong Apple/Google account. Always confirm the order ID and account used for the purchase.
Check which platform processed the payment (iMobie site, MyCommerce, Paddle, Apple, Google, PayPal) before cancelling.
Missing evidence or timing errors
Delaying a refund request beyond the advertised guarantee window can make claims harder to approve. Save receipts and act promptly.
Not keeping screenshots or activation codes may slow support resolution. Provide clear evidence when contacting support.
Comparative recap
At-a-glance comparison
| Purchase channel | How to cancel | Refund window (iMobie guarantee) | Access after cancel |
|---|---|---|---|
| iMobie website / MyCommerce / Paddle / Stripe / PayPal | Use iMobie Cancel Subscription page (enter Order ID) or contact cs@imobie.com. Payments via PayPal/Stripe can also be managed in those accounts. | 1-month: 7 days; Quarterly: 30 days; 1-year: 60 days; One-time: 60 days | Access generally continues until the end of the current billing period. |
| App Store (iOS) | Cancel in Apple device Settings → Apple ID → Subscriptions. Contact Apple for refunds. | Refunds are subject to Apple’s policies; contact Apple Support or check iMobie policy for additional guidance. | Access usually continues until the end of the current subscription period. |
| Google Play (Android) | Cancel in Play Store → Menu → Subscriptions. Contact Google Play for refunds. | Refunds are subject to Google’s policies; iMobie’s guarantee may not apply to purchases handled solely by Google Play. | Access usually continues until the end of the current subscription period. |
| FocuSee (iMobie) | Cancel via FocuSee cancellation page by entering Order ID or contact cs@imobie.com. | Same iMobie guarantee windows apply for qualifying purchases. | Access generally continues until the end of the billing period. |
After cancelling
Check your account and billing
Confirm cancellation by checking your account emails for a cancellation confirmation and monitor your card or PayPal for future charges.
Keep the final receipt and note the date your access will end; save any activation codes or exported data you need.
If you need more help
Contact iMobie support at cs@imobie.com for unresolved issues or to request refunds within the guarantee period.
Helpful links: iMobie official site, Apple subscription support, Google Play subscription support, PayPal.
Address
iMobie corporate address
iMobie Inc., Room 1226, Building E1, Tianfu Software Park, No. 1268, Middle of Tianfu Avenue, Gaoxin District, Chengdu, Sichuan 610041, China.
Notes about the address
iMobie does not provide a New Zealand-specific postal address; cancellation and refund requests are handled via global support channels and online forms.
For fastest service, use the Cancel Subscription page or email cs@imobie.com with your documentation checklist ready.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.