Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Infotracer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Infotracer: Easy Method
What is Infotracer
Service overview
InfoTracer is an online people-search and public-records service that provides background reports, address histories, criminal records, property records and social media links.
Where it operates from
InfoTracer appears to be a US-based company offering instant access to aggregated public-data reports for subscribers.
The service is typically sold in USD and does not advertise New Zealand - specific pricing or local offices.
How to cancel Infotracer
Cancel via the website (recommended)
- Log into your InfoTracer account on the website.
- Go to Account, Membership, or Billing settings to view subscription details.
- Select the Cancel option or stop auto-renewal to end the subscription.
- Look for and save any on-screen confirmation or confirmation email after cancelling.
Alternative cancellation methods
- Send an email to support@infotracer.com requesting cancellation and ask for written confirmation.
- Call customer service at 800-791-1427 to request cancellation and a confirmation number.
- As a last resort for data removal or opt-out, some users reference the company PO Box address for postal requests (see Address section below).
What happens when you cancel
Access after cancellation
Cancellation typically stops auto-renewal immediately, but access may continue until the end of your current billing period.
Keep any confirmation messages showing the end date or remaining access period.
Data and account status
Cancelling a subscription generally prevents future charges but does not necessarily remove the account or any reports you previously accessed.
If you need data deletion or opt-out, contact support and request the specific action in writing.
Will I get a refund?
General refund policy
InfoTracer does not offer a universal statutory 14‑day refund for subscriptions; refunds are handled case-by-case by the company.
There is no advertised New Zealand-specific refund guarantee on the service pages.
Common exceptions and outcomes
- Refunds may be offered for unauthorized purchases or when the service cannot deliver requested records.
- Many customer reports indicate refunds have been issued after contacting support for unexpected or trial charges.
- Documented proof and prompt contact increase the chance of a refund being granted.
Infotracer plans and pricing
Pricing summary
All pricing below is presented in USD as listed by InfoTracer sources and third‑party reviews.
No New Zealand specific pricing or NZD values were found on official pages.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Single background report (one-time) | $19.95 | One-time | Access to full report (name, address, criminal, property, social media, etc.) |
| Monthly unlimited membership | $24.95 per month | Monthly | Unlimited reports per month |
| 3-month unlimited membership | $14.95 per month | Monthly (billed quarterly) | Unlimited reports for the 3-month period |
| 7-day trial | $1 (some variants noted $1.95) | 7 days | Unlimited access during trial, then auto-renews to monthly subscription unless canceled |
Your consumer rights in New Zealand
Cooling-off and digital services
New Zealand consumers generally have a 14‑day 'cooling‑off' expectation for many purchases, but instant-access digital services may be excluded once the service is fully provided.
This means a 14‑day refund right does not automatically apply to services that begin immediately.
Misleading conduct and complaints
Under New Zealand consumer protection rules, misleading or deceptive conduct is prohibited.
If renewal terms or trial conditions were not clearly disclosed, you may have grounds to complain to New Zealand consumer authorities such as Consumer Protection or the Commerce Commission.
Customer experiences
Positive experiences
Many customers praise InfoTracer's customer service for being courteous, helpful and responsive to billing queries.
Users commonly report that refunds for unexpected or trial charges were processed promptly after contacting support.
Negative experiences
Frequent complaints include unexpected billing from trial auto-renewals where users were unaware they needed to cancel.
Some users report difficulty cancelling or being billed after attempts to cancel through PayPal or other intermediaries.
Documentation checklist
What to record before and after cancelling
- Account username or email and subscription plan details.
- Timestamps and screenshots of cancellation pages or buttons.
- Confirmation emails, chat transcripts or reference numbers from support calls.
- Bank/credit card statements showing the charge you dispute.
Why documentation matters
Having clear evidence speeds up refund requests and disputes with your bank or card issuer.
Documented attempts make it easier to escalate a complaint to consumer authorities if needed.
Common mistakes
Assuming trial cancellations are automatic
A common error is assuming a free or low-cost trial will end automatically; many trials auto-renew into paid subscriptions unless you cancel.
Not saving confirmation or using the wrong cancellation route
Customers sometimes rely on deleting an app or stopping payment via one channel and do not obtain written confirmation from InfoTracer.
Always request and save a cancellation confirmation from InfoTracer to avoid continued billing.
Comparative recap
Key comparisons
The table below summarises InfoTracer strengths and typical issues based on user reports and policy notes.
At-a-glance comparison
| Feature | InfoTracer (summary) |
|---|---|
| Trial and auto-renewal risk | 7-day trial ($1) commonly auto-renews to monthly unless cancelled; users report surprise charges. |
| Support and refunds | Customer service often described as responsive; refunds issued case-by-case and frequently granted for unexpected charges. |
| Pricing currency | All advertised prices are in USD; no NZ-specific pricing found. |
| Ease of cancellation | Website cancellation is available; some users report problems cancelling through third-party payment methods. |
After cancelling
Next steps if you are still billed
If you continue to be billed after cancellation, contact InfoTracer support with your documentation and request written confirmation of cancellation.
If the company does not resolve the issue, contact your bank or card issuer to dispute the charge and provide your evidence.
Helpful links
- New Zealand Consumer Protection - guidance on consumer rights and complaints.
- Commerce Commission New Zealand - information on misleading or deceptive conduct.
- InfoTracer cancellation guide (third party) - step‑by‑step cancellation options.
Address
Company mailing address
InfoTracer is US‑based and user opt‑out or postal correspondence is typically directed to the US mailing address below.
Mailing address (for postal requests)
PO Box 103068, Boston, MA 02113, USA
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.