Cancel INVIDEO online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Invideo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Invideo: Easy Method
What is Invideo
Overview
InVideo is a web-based video creation platform that offers AI-assisted tools, templates, stock media and editing features for producing short and long form videos.
The service is available in a browser and as mobile apps; paid plans provide credits, assets and higher usage limits compared with the free tier.
Core features
Key features include AI video generation, templates, iStock assets, cloud storage and avatars for synthetic presenters.
Plans allocate credits, minutes and storage; exact offerings vary by plan and billing frequency.
How to cancel Invideo
On the Web (website)
- Log in to your InVideo account on the website.
- Click your profile, then select "Subscription".
- Click "Cancel", confirm by selecting "Yes, cancel".
- Complete the cancellation form to finalise the request.
- See the web cancellation guide: How can I cancel my InVideo AI subscription?
On mobile (iOS and Android)
- iOS: Cancel through the Apple App Store - InVideo cannot cancel iOS subscriptions directly.
- Android: Cancel through the Google Play Store - InVideo cannot cancel Google Play subscriptions directly.
- If you need help with store receipts or evidence, contact InVideo support via the help centre links below.
What happens when you cancel
Access and billing
After cancellation your subscription stays active until the end of the current billing cycle.
At the end of that cycle you will be downgraded to the free plan and lose paid-plan benefits.
Account data and payment details
InVideo states your card is removed automatically after cancellation of the subscription.
Your account, projects and saved media may remain accessible on the free tier unless you delete them manually.
Will I get a refund?
Refund policy summary
Refunds can be requested within 7 days of purchase or renewal, but only if the subscription has not been used during the billing period.
"Not used" means no videos or assets were generated or downloaded in the current billing period; used subscriptions are generally not refundable.
How to request and processing times
- Web refund requests: submit the form via InVideo help; you should receive an email reply within 12 - 24 hours.
- Refunds typically post to your account within 5 - 10 business days after approval.
- iOS in-app purchases: request refunds from Apple via the App Store; InVideo cannot override App Store decisions.
- Reference: InVideo refund policy.
Invideo plans and pricing
Pricing table
| Plan | Price (NZ$) | Period | Key features |
|---|---|---|---|
| Plus (standard monthly) | NZ$48.80/month | Monthly | 10 credits, 50 video mins, 95 iStock, 100 GB storage, 2 avatars |
| Max (standard monthly) | NZ$87.10/month | Monthly | 40 credits, 200 video mins, 320 iStock, 400 GB storage, 5 avatars |
| Plus (annual equivalent) | NZ$34.90/month | Annual equivalent | Same as Plus; up to ~20% savings when billed yearly |
| Max (annual equivalent) | NZ$83.70/month | Annual equivalent | Same as Max; annual billing |
Notes on pricing
Prices are estimates converted from USD at a recent mid-market rate and are shown as NZD equivalents.
Official NZD pricing is not published; final charged amounts may vary by exchange rates and payment processor.
Your consumer rights in New Zealand
Summary of statutory rights
New Zealand consumer law (including the Consumer Guarantees Act) provides remedies if goods or services are faulty, not fit for purpose, or not as described.
These statutory rights cannot be overruled by a company’s own refund policy.
How this affects InVideo's policy
- InVideo’s "no refunds if used" rule may conflict with NZ law if the service is defective or fails to meet advertised promises.
- If the product is not fit for purpose, NZ consumers may be entitled to a remedy even after generating content.
- If you believe a statutory right applies, raise the issue with InVideo support and, if needed, seek advice from Consumer Protection NZ.
Customer experiences
Positive feedback
- Some users report very responsive and helpful customer support, praising named staff on Trustpilot.
- Other users find the platform intuitive, with a clean interface and useful templates and media assets.
Negative feedback
- Many reviewers call the subscription and credit system expensive and inflexible, with credits depleting quickly.
- Frequent complaints include poor AI output quality, glitches, slow performance and strict refund enforcement.
- One NZ Capterra review reports a refund denied within 7 days after creating a single unusable video, illustrating rigid application of the "no-use" rule.
- See reviews: InVideo AI on Trustpilot and InVideo on Capterra NZ.
Documentation checklist
What to prepare before contacting support
- Account email used to register and the subscription start or renewal date.
- Order or invoice number and payment method details (card or store receipt).
- Screenshots showing billing, generated videos, errors or failed outputs.
- Video IDs or project links for the items you claim were unused or defective.
How to submit evidence
- For web purchases, submit the refund/cancellation form via the InVideo Help Centre and attach evidence.
- For iOS/Android purchases use App Store or Google Play receipts and submit store refund requests where required.
- Keep copies of all communications and timestamps for follow-up or dispute resolution.
Common mistakes
Cancellation mistakes
Trying to cancel an iOS subscription through InVideo instead of via the App Store is a frequent error; store cancellations must be handled through Apple.
Another common mistake is not filling out the cancellation form in the account settings, which can leave the subscription active and billing continuing.
Refund mistakes
Assuming any unusable or poor-quality generated video qualifies for a refund can lead to disappointment because InVideo enforces a strict "no-use" condition.
Not keeping evidence (screenshots, timestamps, receipts) often weakens a refund claim or delay response times.
Comparative recap
Quick summary table
| Topic | InVideo policy | New Zealand consumer position |
|---|---|---|
| Cancellation method | Cancel in account settings on the web; use App Store/Google Play for mobile purchases. | Consumers can expect the right to cancel but must follow the correct channel for their purchase platform. |
| Refund window | 7 days from purchase/renewal if unused. | Statutory remedies may apply beyond company windows if the service is defective. |
| Refund condition | No refund if any content or assets were generated/downloaded in the billing period. | NZ law may override this if the product is not fit for purpose or has major faults. |
| Processing times | Email reply 12 - 24 hours; refunds 5 - 10 business days after approval (web). | Timeframes are reasonable; keep records and escalate to consumer protections if necessary. |
How to act
If you want to cancel and possibly request a refund, cancel via the correct channel immediately and collect evidence before any use that could be deemed "generation" or "download."
If you believe the service was defective, reference NZ consumer rights in communications and seek external advice if InVideo refuses a statutory remedy.
After cancelling
Immediate checklist
- Confirm cancellation email or on-screen confirmation and note the end-of-billing date.
- Verify that your card has been removed and that you have been downgraded at the billing cycle end.
- Download any content you want to keep before features are restricted on the free plan.
Helpful links and support
- How to cancel (web): InVideo cancellation guide
- Refund policy: InVideo refund policy
- Customer reviews and experiences: Trustpilot (InVideo AI)
Address
Corporate address
Invideo Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States.
Notes on local cancellation
There is no specific postal cancellation address published for New Zealand; cancellations are handled online via account settings or the relevant app store.
For support or disputes, use the InVideo Help Centre links above and keep a record of all correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.