Cancel IOLO online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Iolo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Iolo: Simple Process
What is Iolo
Overview
Iolo develops System Mechanic and related PC optimisation, privacy and security tools for consumers and businesses.
Main functions
The software focuses on PC cleanup, speed optimisation, privacy cleaning and, in higher tiers, antivirus and real‑time protection.
How to cancel Iolo
Cancel via iolo account dashboard (recommended)
- Sign in at myaccount.iolo.com.
- Go to My Account → Manage Active Subscriptions → Cancel billing.
- Select a reason and confirm cancellation on screen.
Other ways to cancel
- Contact iolo Support by phone at (801) 857 12345 (US number listed in their Terms of Service).
- Use iolo online chat, email or the website contact form as alternative methods. See Terms of Service for contact options: iolostore.com Terms.
- If you subscribed via Apple App Store or Google Play, cancel through the respective platform’s subscription management settings.
What happens when you cancel
Access and renewal
When you cancel auto‑renewal your subscription will typically remain active until the end of the paid period.
After the current term ends, the subscription will not renew and access to premium features will stop.
Data and account
Your iolo account and any settings usually remain available unless you request account deletion.
Saved settings, logs or license keys may remain in your account or on your device; request removal if needed.
Will I get a refund?
Standard refund rules from iolo
iolo’s publicly stated policies include a 30‑day window for some refunds when purchased directly, but details vary by product and purchase channel.
Some iolo pages state monthly/annual subscription fees are explicitly non‑refundable; standalone software (e.g., RealDefense) may require a phone request within 30 days.
Sales policy, exceptions and platform purchases
- The iolo Sales & Refund Policy (effective May 1, 2025) requires refund requests within 30 days and may deduct a 15% processing fee; it excludes taxes and other charges.
- App Store and Google Play purchases are handled by Apple or Google - refunds follow those platform procedures, not iolo’s direct refund policy.
- Under New Zealand law (see Consumer Guarantees Act) you may still be entitled to a remedy (refund, repair or replacement) if the product is faulty or misrepresented.
For iolo refund pages and details, see: iolo Sales & Refund Policy and iolo Return Policy FAQ.
Iolo plans and pricing
Pricing overview
Below are approximate annual prices converted to NZD from USD estimates as of January 2026.
Plan details
| Plan | Approx. Price (NZD) | Period | Key features |
|---|---|---|---|
| System Mechanic (basic) | Approximately NZ$35.17 | Annual (1‑year license) | PC cleanup, speed optimisation, privacy cleaner, registry tuning |
| System Mechanic Pro | Approximately NZ$47.97 | Annual (1‑year license) | All basic features plus antivirus/antispyware, malware removal, file recovery, drive scrubber |
| System Mechanic Ultimate Defense | Approximately NZ$54.37 | Annual (1‑year license) | Pro features plus privacy guardian, password manager, real‑time protection |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA suppliers must provide services and digital goods that are of acceptable quality, fit for purpose, and match their description.
If a product is faulty or misrepresented, you may be entitled to a remedy such as a refund, repair or replacement.
Cooling‑off and platform purchases
There is no automatic 14‑day change‑of‑mind cooling‑off right for digital software in NZ unless the seller promises one.
Purchases through Apple or Google follow those platforms’ refund policies; CGA remedies still apply for faulty or misrepresented goods.
More information: consumerprotection.govt.nz
Customer experiences
Positive feedback
Some New Zealand reviewers praise prompt technical support, helpful technicians and clear explanations during troubleshooting.
Other users report noticeable system improvements after using the software’s optimisation tools.
Negative feedback
Common complaints include unexpected or bundled recurring charges (for services such as LiveTech) and difficulty securing refunds.
Some customers report problems with early renewals, cancellation confirmations and needing to call a costly US number to resolve issues.
Documentation checklist
Essential items to have before contacting iolo
- Order number or purchase receipt (email or merchant receipt).
- iolo account email and username used to subscribe.
- Date of purchase and payment method (last 4 digits of card).
Supporting evidence for refunds or disputes
- Screenshots of subscription status or billing history from myaccount.iolo.com.
- Copies of email exchanges with iolo support, chat transcripts, or error messages/screenshots showing faults.
- Bank or card statement entry showing the charge if disputing unauthorised renewals.
Common mistakes
Not checking where you bought the subscription
Many users assume iolo handles refunds for App Store or Google Play purchases; in reality those platforms control refunds and cancellations.
Always verify whether the purchase was made directly with iolo or via Apple/Google before requesting a refund.
Waiting too long to request a refund
iolo’s policies and many reseller policies require refund requests within 30 days; delays can reduce your chances of a refund.
If you suspect misrepresentation or a faulty product, gather evidence and contact iolo or your payment provider promptly.
Comparative recap
Quick comparison
| Plan | Approx. Price (NZD) | Cancellation method | Refund likelihood |
|---|---|---|---|
| System Mechanic (basic) | ~NZ$35.17 / year | iolo account dashboard or contact support; App/Play via platform | Possible within 30 days for direct purchases; subscriptions often non‑refundable per some iolo pages |
| System Mechanic Pro | ~NZ$47.97 / year | iolo account dashboard or contact support; App/Play via platform | Possible within 30 days for direct purchases; check Sales Policy for fees |
| Ultimate Defense | ~NZ$54.37 / year | iolo account dashboard or contact support; App/Play via platform | Possible within 30 days for direct purchases; platform purchases follow Apple/Google rules |
Takeaway
If you bought directly, use the iolo account dashboard and request refunds quickly; if bought through a store, use that store’s refund process.
Keep evidence and reference NZ consumer law if you believe a product is faulty or misrepresented.
After cancelling
What to check immediately
- Confirm cancellation email or dashboard confirmation and save it as proof.
- Verify your next billing date shows no renewal and monitor your card statement for further charges.
Useful links and next steps
- Manage iolo account: myaccount.iolo.com
- iolo Sales & Refund Policy: iolo Sales Policy
- iolo Return Policy FAQ: iolo Return Policy FAQ
- NZ consumer rights: consumerprotection.govt.nz
- Apple subscription help: Apple subscriptions
- Google Play subscriptions: Google Play subscriptions
Address
Official mailing address
iolo technologies, LLC, 7470 North Figueroa Street, Los Angeles, CA 90041, United States.
No New Zealand office found
There is no publicly listed New Zealand postal address for cancellation; use the official US address or the online account and support channels above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.