Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jetpack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jetpack: Easy Method
What is Jetpack
Overview
Jetpack is a plugin and service suite for WordPress sites that bundles security, backups, performance and growth tools into one product.
It is developed by Automattic and can be purchased through WordPress.com, mobile app stores, or added to self-hosted WordPress sites to enable features like backups, a web application firewall, analytics and media services.
Core features
Common features include automated backups, malware scanning, site performance tools and content tools such as video hosting and AI assistants.
Exact feature sets depend on the plan you buy; higher-tier plans combine security, performance and marketing tools in one package.
How to cancel Jetpack
Via Web (WordPress.com purchases)
- Log into your WordPress.com account.
- Go to Purchases and select the Jetpack plan you purchased.
- Click “Cancel [PLAN NAME]” (if within the refund window) or “Cancel Subscription”.
- Follow the on-screen prompts to confirm cancellation.
Via Google Play
- Open the Google Play Store app on the device used to subscribe.
- Tap Menu then Subscriptions and find the Jetpack subscription.
- Tap Cancel Subscription and follow the prompts to stop renewals.
Via App Store and other cases
- No verified Jetpack-specific App Store cancellation instructions were found in our sources.
- If you purchased through Apple’s App Store, use Apple’s subscription management in your device settings or contact Apple Support.
What happens when you cancel
Access and functionality
If you cancel within a verified refund window and a refund is issued, the purchased plan may be removed immediately and paid features can stop working right away.
If you cancel outside the refund window, auto-renew is typically turned off but your paid plan usually remains active until the end of the current billing period.
Data and site connections
Your site data (backups, settings, content) may be retained according to Jetpack/WordPress.com policies and the plan terms.
Before cancelling, export or download any backups or content you need and verify how long Jetpack will retain those assets after cancellation.
Will I get a refund?
Standard refund windows (Web)
For purchases via WordPress.com: yearly plans can be fully refunded if cancelled within 14 days of purchase.
Monthly plans via WordPress.com can be refunded if cancelled within 7 days. Refunds are processed quickly but timing can vary by bank.
Processing times and exceptions
- Refunds often appear in about 10 days but can take 1 - 2 billing cycles or longer for international transactions.
- Purchases via App Store or Google Play did not have a verified Jetpack-specific refund policy in available sources and are likely subject to platform refund rules.
- If a service is faulty or misrepresented, New Zealand consumer law may provide additional remedies beyond advertised windows (see consumer rights section).
Jetpack plans and pricing
Plan highlights
Below are commonly listed Jetpack tiers with estimated NZD monthly prices and core features for quick comparison.
Pricing notes
Prices are estimates and displayed in NZD at checkout; final cost may vary with exchange rates and billing frequency.
| Plan | Estimated price | Billing | Key features |
|---|---|---|---|
| Backup | NZ$~7.90/mo (estimated) | Monthly (billed yearly) | Real-time cloud backups, 10 GB storage, 30-day archive, one-click restores |
| Security | NZ$~15.90/mo (estimated) | Monthly (billed yearly) | Includes Backup plus WAF, malware scanning, spam protection, activity log |
| Complete | NZ$~39.90/mo (estimated) | Monthly (billed yearly) | Full suite: security, performance, growth tools (Search, VideoPress, AI, CRM) |
Your consumer rights in New Zealand
Consumer Guarantees Act and expectations
Under New Zealand consumer law (for example the Consumer Guarantees Act), digital services must be of acceptable quality, fit for purpose and as described.
If Jetpack bought via the web fails to meet these standards, you may seek remedies such as repair, replacement or refund even beyond advertised refund windows if the service is faulty or misrepresented.
Platform purchases and additional protections
Purchases made through the App Store or Google Play may also benefit from platform-level refund or dispute mechanisms in New Zealand.
These platform policies can operate in addition to Jetpack’s own terms and your statutory rights under NZ law.
Customer experiences
Positive feedback
Many users praise Jetpack for convenience, reliability, speed improvements and integrated security and backup functions.
Reviews on GetApp NZ and WordPress.org (NZ) note it is easy to set up and a useful all-in-one plugin for many site owners.
Reported issues
Other users report problems such as lost VideoPress files, slow or confusing support, features moved behind paywalls, and performance impacts on wp-admin due to REST/stats calls.
Some reviewers on Trustpilot describe pricing concerns and a perception of being charged for formerly free features - common themes to consider before purchasing or cancelling.
Documentation checklist
What to gather before contacting support
- Account email and username used with WordPress.com or App Store/Google Play.
- Purchase receipt or order confirmation and the exact purchase date.
- Plan name and billing cycle (monthly or yearly).
- Payment method, last four digits of card or transaction ID where available.
How to present information
- Take screenshots of purchase confirmations, subscription pages and any error messages.
- Note your site URL, device/store used to subscribe (Google Play or Apple), and any previous support ticket numbers.
Common mistakes
Cancelling in the wrong place
A frequent error is trying to cancel a subscription in the wrong account or platform. For example, cancelling via WordPress.com when the subscription was billed through Google Play will not stop Google Play renewals.
Always confirm which payment platform charged you and cancel there to prevent continued billing.
Missing refund windows and misunderstandings
Another common mistake is assuming refunds are automatic or available after the stated windows. Refund windows differ by plan type and platform.
If you miss the advertised window, check New Zealand consumer protections and contact support promptly to explain any faults or misrepresentations.
Comparative recap
Quick comparison
The table below provides a concise side-by-side view to help decide which tier matches your needs and budget.
Which to choose
Choose Backup for essential backups, Security for broader safety and threat protection, and Complete if you want all features including marketing and advanced media tools.
| Plan | Typical price (NZ$) | Billing | Best for |
|---|---|---|---|
| Backup | NZ$~7.90/mo (estimated) | Monthly (billed yearly) | Sites that need reliable backups and restores |
| Security | NZ$~15.90/mo (estimated) | Monthly (billed yearly) | Sites that require malware scanning, firewall and activity logs |
| Complete | NZ$~39.90/mo (estimated) | Monthly (billed yearly) | Businesses needing full security, performance and marketing tools |
After cancelling
What to check immediately
- Confirm cancellation email or confirmation in the account where you cancelled.
- Verify whether the plan remains active until billing period end or was removed immediately.
- Download any backups or exports you need before access is restricted.
Further steps & links
- For billing and refund questions see Jetpack’s billing FAQ: Jetpack Billing & Payment FAQs.
- If you cancelled via Google Play and need guidance on the store-side process, see a general guide: How to cancel Jetpack on Google Play.
- If you believe the service is faulty or misrepresented, consider invoking consumer rights under New Zealand law and contact support with your documentation.
Address
Mailing address
Automattic Inc, 60 29th Street #343, San Francisco, California 94110, United States
Notes
There is no dedicated New Zealand postal address listed for Jetpack cancellations in the available sources.
For account and billing issues it is usually faster to use online cancellation and support channels rather than mailing physical correspondence.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.