Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jira service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jira: Easy Method
What is Jira
Overview
Jira is a project and issue-tracking product from Atlassian used for software development, IT service management and general project tracking.
Primary uses
Teams use Jira for agile workflows, tracking tasks, custom workflows, dashboards and integrations across the Atlassian ecosystem.
How to cancel Jira
Cancel a cloud subscription via Atlassian (web)
- Sign in as a site or billing admin to admin.atlassian.com.
- Go to Billing > Subscriptions, select the Jira subscription and choose Cancel.
- Follow the on-screen prompts to confirm cancellation; free plans or trials cancel immediately.
Cancel other channels (Statuspage, Marketplace apps)
- Statuspage or other Atlassian products: cancel in the product billing area or follow the product-specific cancellation page; cancellation usually takes effect at the end of the billing period.
- Marketplace apps (example SaaSJet): uninstall the app in your site or request cancellation through the app vendor support; access typically remains until the end of the billing cycle.
What happens when you cancel
Access and duration
For paid cloud subscriptions purchased via Atlassian, the subscription remains active until the end of the current billing cycle.
Free plans and trials are usually cancelled immediately and access ends at once.
Data, reactivation and deletion
You can often undo or revoke a cancellation from the admin console while the subscription remains active, or by contacting Atlassian support.
If not reactivated, data may become inaccessible after the deactivation period; ask support about data retention and deletion timelines.
Will I get a refund?
Standard refund windows
Monthly cloud subscriptions: refunds are typically available within the first paid month.
Annual subscriptions: refunds are generally available within 30 days of payment.
Exceptions and app purchases
- Initial purchase of an Atlassian app (Cloud or Data Center): refundable if requested within 30 days; renewals or upgrades are not refundable.
- Some marketplace vendors or resellers may have their own refund policies - check vendor documentation or contact support promptly.
Jira plans and pricing
Representative pricing
Atlassian does not publish official NZD list prices for all plans. Reseller pricing can differ and may provide a local NZD billing option.
Example plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Jira Cloud Premium (10-user) | NZ$4,164.94 incl. GST | 1 Year | Premium plan features per Atlassian, for 10 users |
| Estimated cost (10-user Premium) | ~NZ$30.18 per user per month | Monthly equivalent | Derived estimate based on reseller pricing |
Your consumer rights in New Zealand
Statutory rights
Under New Zealand law (for example, the Consumer Guarantees Act), consumers have statutory remedies if digital services are not fit for purpose.
These statutory rights can apply even when a vendor’s stated policy says no refunds after a given period.
How this applies to Atlassian policies
Atlassian’s refund windows (e.g. 30 days for annual subscriptions) are standard commercial policies.
If you believe a service is faulty or not as described, raise the issue with Atlassian and keep records; you may be entitled to remedies under NZ law.
Customer experiences
Positive feedback
- Reviewers praise Jira’s customisability, strong integration with Atlassian tools and powerful agile features.
- Many users find Jira reliable for collaboration and visibility once the product is learned.
Negative feedback
- Common complaints include a steep learning curve, complexity for non-technical users and a cluttered interface.
- Some users report performance issues or time-consuming setup and configuration.
Documentation checklist
Before you cancel
- Confirm you are a billing or site admin with access to admin.atlassian.com.
- Note your current billing cycle end date and payment receipts.
- Back up projects, issues, attachments and any app data you need to retain.
Support and records
- Collect order IDs, invoices and payment transaction references.
- Keep screenshots or export logs of subscription settings and app lists.
- Reference these help pages when needed: Cancel a subscription, Revoke cancellation.
Common mistakes
Cancel timing errors
Users sometimes assume cancellation is immediate for paid plans and are surprised when access continues until the billing cycle ends.
Always check your billing date so you do not expect immediate stop or pro rata refunds unless policy allows.
Insufficient backups and app oversight
Another frequent mistake is failing to export data or uninstall marketplace apps before access ends, which can complicate recovery.
Prepare exports and review each app vendor’s cancellation and refund policy to avoid losing crucial data or paid features.
Comparative recap
Quick comparison
| Channel/Item | When cancellation takes effect | Refund window | Access after cancel |
|---|---|---|---|
| Web (cloud subscription via Atlassian) | End of current billing cycle (deactivated 15 days after end) | Monthly: within first paid month; Annual: within 30 days | Subscription remains active until end of cycle; free/trial cancels immediately |
| Atlassian product (e.g. Statuspage) | Usually end of billing period unless specified | Subject to standard Atlassian refund windows; immediate cancellations may not be credited | May be inactive immediately if cancelled outside normal flow; contact support to reactivate |
| Marketplace app (example SaaSJet) | Access remains until end of billing cycle; vendor may allow immediate cancellation | Vendor or marketplace refund terms apply; many allow refund within 30 days for initial purchase | You can generally uninstall app after cancellation; access to app features ends per billing cycle |
After cancelling
Reactivation and undoing cancellation
You can often revoke a cancellation through the admin console while the subscription is still active.
If that is not possible, contact Atlassian support for reactivation options and timelines.
Next steps and helpful links
- Cancel or manage subscriptions: support.atlassian.com - Cancel a subscription
- Revoke a cancellation: support.atlassian.com - Revoke the cancellation
- Request a refund or learn refund rules: support.atlassian.com - Request a refund
- SaaSJet app cancellation & refund FAQ: SaaSJet documentation
Address
Registered office in New Zealand
Wynn Williams, Level 25, 48 Shortland Street, Auckland 1010, NEW ZEALAND
Note about cancellation postal addresses
Atlassian does not publish a separate postal address specifically for cancelling Jira subscriptions in New Zealand.
Use the admin console or Atlassian support channels for subscription changes rather than postal mail.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.