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Cancellation service #1 in New Zealand
Cancel Jobhero: Easy Method
What is Jobhero
Overview
Jobhero is an online service that helps users create resumes, cover letters and job application materials using templates and AI-driven suggestions.
The platform is used by individuals seeking to improve job application outcomes quickly and professionally.
How Jobhero is delivered
Jobhero is delivered primarily through a web application and mobile apps, and some subscriptions may be managed via third-party platforms.
Customer support and billing may be handled through Jobhero or related systems such as the Employment Hero platform, depending on how your account was set up.
How to cancel Jobhero
Cancel via web account (Employment Hero platform)
- Log into your Employment Hero account.
- Go to Settings → Subscriptions & Billings.
- Click Update next to "Request to change or cancel a subscription".
- Choose "Request to Cancel Subscription", select a reason and submit the request.
- An Employment Hero representative will contact you to finalise the cancellation.
Other cancellation methods
- If you subscribed directly on Jobhero, check your Jobhero account settings for a cancellation option or a support/contact link.
- If you subscribed via the App Store or Google Play, cancel the subscription through your Apple or Google account subscription settings.
- If you cannot cancel online, email [email protected] or use in-app support to request cancellation and provide account details.
What happens when you cancel
Access and billing
Cancellations made through account settings are typically effective at the end of the current billing cycle.
You should retain access to paid features until your paid period expires unless the provider notifies you otherwise.
Account data and follow-up
Finalising a cancellation may involve contact from a support representative; follow their instructions to complete the process.
If you need copies of your documents or want data removed, request export or deletion from support as policies vary by provider.
Will I get a refund?
Standard refund policy
Refunds for unused portions of a subscription are not typically provided for web cancellations according to available information.
Expect that, in most cases, you will not receive a pro-rata refund after cancelling mid-cycle.
Exceptions and New Zealand law
There may be exceptions under New Zealand consumer protections, such as a cooling-off period or remedies for defective services.
If you believe you are entitled to a refund under NZ law, contact Jobhero support and, if needed, seek advice from a consumer protection agency.
Jobhero plans and pricing
Overview of plans
Publicly available detailed pricing for Jobhero plans in New Zealand was not provided in the verified sources.
If you are unsure which plan you have, check your account billing page or recent invoices for plan details.
Pricing table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Basic / Monthly | Varies | Varies |
| Premium / Annual | Varies | Varies |
Your consumer rights in New Zealand
Key NZ laws that may apply
New Zealand consumer protections such as the Consumer Guarantees Act and the Fair Trading Act may apply to online services.
These laws provide remedies if a service is not provided with reasonable care or does not match its description.
Cooling-off and refunds
There may be a 14-day cooling-off or similar rights for some online purchases, though this depends on the nature of the service and the contract.
Jobhero’s publicly stated policy did not explicitly document NZ-specific cooling-off procedures, so raise questions with support if you believe an NZ law applies.
Customer experiences
Positive feedback
Many users praise Jobhero for ease of use, helpful AI-driven suggestions, and professional templates that speed up resume and cover letter creation.
A number of reviewers report quick, effective results and improved application language after using the service.
Negative feedback
Some users report issues with subscription cost, needing to cancel trials before being charged, and occasional website freezing.
There are also complaints about billing handling - examples include double charging and delays in cancellation support - so monitor bank statements after cancelling.
Documentation checklist
What to prepare before contacting support
- Your account email and username.
- Subscription ID or order/invoice number from billing emails.
- Payment method details (last four digits or transaction date).
- Screenshots of the subscription page, billing statements, or error messages.
Useful extras to include
- Clear statement that you request cancellation and whether you want data deleted or exported.
- Preferred contact method and timezone (important for NZ users dealing with overseas support).
Common mistakes
Missing the correct cancellation channel
Example: cancelling in your Jobhero account when the subscription was charged through the App Store or Google Play.
Always confirm where the charge originated (developer name on your card or receipt) before cancelling.
Not documenting the request
Example: relying on an oral chat without a follow-up email or reference number, which makes resolving disputes harder.
Always save confirmation emails, screenshots of the cancellation page, and transaction histories for proof.
Comparative recap
Quick method comparison
The table below summarises common cancellation routes, typical refund likelihood and practical notes for New Zealand users.
Comparison table
| Method | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Account settings (web) | Settings → Subscriptions & Billings → Request to Cancel Subscription | Low (not typically provided) | Effective end of billing cycle; support follow-up likely |
| App Store / Google Play | Cancel via Apple/Google subscription management | Varies (store refund policies) | Must cancel through the store that billed you |
| Email / Support | Email [email protected] or use in-app support | Low to moderate (case-by-case) | Useful if account UI fails or you need a written record |
After cancelling
What to check immediately
- Save copies of any documents you need from your Jobhero account before access ends.
- Check your bank or card statement to confirm future charges have stopped.
Helpful links and contacts
- [email protected] - Jobhero support email.
- Cancel subscriptions on Apple (Apple support)
- Cancel subscriptions on Google Play (Google support)
- New Zealand consumer protection (consumerprotection.govt.nz)
Address
New Zealand postal address
No New Zealand postal address for Jobhero was found in the available sources.
If you require postal contact, request the appropriate mailing details from Jobhero support.
Other contact and company locations
Jobhero appears to operate internationally; some administrative or billing services may be based outside New Zealand.
Use the support email or in-app messaging as the primary way to raise cancellation and billing issues from New Zealand.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.