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Cancel Jobscan: Easy Method
What is Jobscan
Overview
Jobscan is an online service that helps jobseekers optimise resumes and LinkedIn profiles to match applicant tracking systems (ATS) and specific job descriptions.
Main features
Features include resume and cover letter scanners, a resume manager, LinkedIn optimisation, a job tracker and a browser extension for quick scans.
How to cancel Jobscan
Cancel web subscription (direct on jobscan.co)
- Sign in at jobscan.co and go to Account Details.
- Click the “Cancel Plan” or “Cancel Membership” button on the Account Details page.
- Follow any on-screen prompts to confirm cancellation.
Cancel via mobile app stores
- For iOS (App Store): cancel subscriptions in your Apple ID > Subscriptions settings - Jobscan does not manage these directly.
- For Android (Google Play): cancel in Google Play Store > Subscriptions - follow Google’s subscription management steps.
What happens when you cancel
Access and membership level
After cancellation of a Premium Membership, the account remains active until the end of the current billing period.
At the end of that billing period, the account automatically downgrades to a Free Membership.
Renewal and billing
No further automatic renewals will occur after the billing period ends for cancelled web subscriptions.
For App Store or Google Play subscriptions, renewals and cancellations are controlled by Apple or Google Play billing systems.
Will I get a refund?
Jobscan web refund policy
- Refunds are possible only if requested within 2 calendar days from the start of the billing period.
- The service must not have been used during that billing period to qualify for a refund.
- A 3.5% processing fee of the original payment applies to approved refunds.
Exceptions and App Store/Play purchases
Jobscan handles web refunds case by case and requires an email to [email protected] to request consideration.
For purchases via Apple or Google Play, refunds must be requested through Apple or Google; Jobscan’s policy does not provide explicit guidance for those platforms.
Jobscan plans and pricing
Available plans (summary)
Jobscan publishes USD-denominated subscription plans; no official NZD pricing was found.
Below is a representative table based on Jobscan’s US pricing and approximate NZD conversion at ~1 USD = 1.65 NZD.
| Plan | Price (USD) | Approx. Price (NZD) | Period | Features |
|---|---|---|---|---|
| Monthly | US$49.95 | ≈ NZ$82.42 | Monthly | Unlimited scans, Resume Manager, LinkedIn optimisation, cover letter scanner, job tracker, Chrome extension |
| Quarterly | US$89.95 | ≈ NZ$148.42 (≈ NZ$49.47/month) | Quarterly | Same features as Monthly; lower effective monthly cost |
Your consumer rights in New Zealand
Relevant laws
In New Zealand, the Consumer Guarantees Act and Fair Trading Act give consumers rights to services that are supplied with reasonable care and skill, fit for purpose, and as described.
Traders cannot contract out of these statutory rights.
Cooling-off and change of mind
- There is no automatic 14-day cooling-off period for digital subscription services in New Zealand.
- Change-of-mind refunds are not required unless the service is faulty or misrepresented, though providers may offer voluntary refunds.
Customer experiences
Positive feedback
Many customers report improved ATS matches and increased interview callbacks after using Jobscan’s optimisation tools.
Reviews on platforms like Trustpilot often praise the interface, keyword help and customer support experience.
Negative feedback
Some users report difficulties cancelling and unexpected charges after attempted cancellations.
Other criticisms include occasional parsing/formatting issues, inconsistent results and dissatisfaction with support responsiveness as reported in forum and review sites.
Documentation checklist
Before you cancel
- Record your account email and subscription details from Account Details.
- Note the billing period end date to know how long you retain access.
When requesting refund or support
- Prepare the original payment receipt or transaction ID.
- Include a clear statement of the request, dates of purchase and whether the service was used.
- Email [email protected] for web refunds or follow Apple/Google refund processes for in-app purchases.
Common mistakes
Attempting to cancel in the wrong place
Users often try to cancel a web subscription through Apple or Google or vice versa, leading to continued charges.
Always cancel through the platform where the subscription was purchased: jobscan.co for web, Apple ID for iOS, Google Play for Android.
Missing refund windows or evidence
Assuming a 14-day statutory refund window can cause missed refund opportunities - Jobscan’s web refunds require a request within 2 calendar days and unused service.
Not keeping receipts, dates or stating whether the service was used can delay or prevent refund consideration.
Comparative recap
At-a-glance comparison
Quick comparison of key cancellation and refund aspects for web vs app-store purchases.
| Aspect | Web (jobscan.co) | App Store / Google Play |
|---|---|---|
| Cancellation method | Account Details > “Cancel Plan” or email [email protected] | Manage subscriptions in Apple ID or Google Play Store |
| Refund window | Refund requests only within 2 calendar days and unused service; 3.5% fee may apply | Refunds managed by Apple or Google per their policies |
| Automatic downgrade | Yes - account downgrades to Free Membership at period end | Depends on Apple/Google subscription cancellation handling |
| Jobscan verification | Direct Jobscan support handles web cases | No explicit Jobscan verification; refunds handled by platform |
After cancelling
What to do immediately after cancel
- Save confirmation of cancellation and any related emails or screenshots.
- Monitor your bank or card statement for further charges for at least one billing cycle.
Helpful links
- Jobscan cancellation help
- Jobscan cancellation & refund policy
- Trustpilot reviews for Jobscan
- Consumer guidance on returns and refunds (New Zealand)
- Overview of the Consumer Guarantees Act (NZ)
Address
Contact method for NZ users
Jobscan does not provide a New Zealand postal address for cancellations.
All cancellations and refund requests for web subscriptions should be sent by email to [email protected].
Other notes
If your purchase was made through Apple or Google Play, use the respective platform’s support and refund processes.
Keep copies of all correspondence in case you need to escalate under New Zealand consumer law.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.