Servizio di disdetta N°1 in Italy
Gentile Signora, Egregio Signore,
Con la presente Le notifico la mia decisione di porre fine al contratto relativo al servizio Jotform.
Questa notifica costituisce una volontà ferma, chiara e non equivoca di disdire il contratto, con effetto alla prima scadenza possibile o conformemente al termine contrattuale applicabile.
La prego di prendere ogni misura utile per:
– cessare ogni fatturazione a partire dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta presa in carico della presente richiesta;
– e, se del caso, trasmettermi il saldo finale o la conferma di saldo.
La presente disdetta Le è indirizzata tramite posta elettronica certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, il che ne fa uno scritto probante conforme ai requisiti della prova elettronica. Dispone quindi di tutti gli elementi necessari per procedere al trattamento regolare di questa disdetta, conformemente ai principi applicabili in materia di notifica scritta e di libertà contrattuale.
Conformemente alle regole relative alla protezione dei dati personali, Le chiedo inoltre:
– di eliminare l'insieme dei miei dati non necessari ai Suoi obblighi legali o contabili;
– di chiudere ogni spazio personale associato;
– e di confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della vita privata.
Conservo una copia integrale di questa notifica così come la prova di invio.
Cancel Jotform: Easy Method
What is Jotform
Overview
Jotform is an online form builder and data-collection platform that enables users to create forms, surveys, and workflows with a drag-and-drop interface.
It offers templates, integrations (for example, Google Sheets), and paid plans for increased limits and features.
How people use it
Users commonly use Jotform for registrations, feedback surveys, order forms, and automated workflows.
Plans are available via the web or as in-app purchases on mobile platforms (Google Play and Apple App Store).
How to cancel Jotform
Cancel via Web (direct purchase)
- Log in to Jotform on a desktop browser.
- Go to Account Settings → Billing → Change Plan → Downgrade to Starter (Free) to cancel your subscription.
- After downgrading, submit a refund request form if you believe you qualify for a refund.
- Note: Cancellation via the mobile app is not available for direct web subscriptions.
Cancel via mobile stores
- Google Play (Android): Cancel the subscription in the Google Play Store app or website; Jotform cannot cancel or refund these subscriptions.
- Apple App Store (iOS): Cancel the subscription in your Apple ID subscriptions in the App Store; refunds follow Apple’s refund process and must go through Apple.
- For store cancellations, follow each store’s subscription management screens to stop renewal.
What happens when you cancel
Access and features
On cancellation, the account is typically moved to the Starter (Free) plan at the end of the billing period or immediately if you downgrade.
Paid-plan limits and premium features will no longer be available once the paid period ends or the downgrade completes.
Data and renewal
Your forms, submissions, and account data remain in your Jotform account after cancellation unless you delete them manually.
To avoid future charges, ensure the subscription is cancelled with the provider that processed the payment (Jotform, Google Play, or Apple).
Will I get a refund?
Refunds for direct Jotform purchases
Jotform offers a 30-day money-back policy for purchases made directly through their website.
If cancelled within 30 days, you may request a full refund via Jotform support; other refunds are at Jotform’s discretion.
Refunds for store purchases and timing
- Google Play purchases: Refunds must be requested through Google’s refund process; Jotform cannot process these refunds.
- Apple App Store purchases: Refunds are handled through Apple’s refund policy and systems; Jotform cannot issue these refunds.
- Processing time: Approved direct web refunds typically take about 7 - 10 business days to appear, subject to bank or card processing.
- Exceptions: Add-ons (for example, AI agent numbers) are non-refundable and refunds outside the 30-day window are discretionary.
Jotform plans and pricing
Mobile in-app plans (NZD)
| Plan | Price (NZD) | Period | Notes |
|---|---|---|---|
| Mobile Bronze | NZ$69.99 | Monthly | App-based Bronze plan via In-App Purchase |
| Mobile Bronze | NZ$699.99 | Annual | App-based Bronze plan via In-App Purchase |
| Mobile Silver | NZ$89.99 | Monthly | App-based Silver plan via In-App Purchase |
| Mobile Gold | NZ$229.99 | Monthly | App-based Gold plan via In-App Purchase |
| Mobile Gold | NZ$1,749.99 | Annual | App-based Gold plan via In-App Purchase |
Web pricing note
Web subscription pricing for Bronze, Silver, and Gold is listed in US dollars on Jotform’s website and converted at checkout; NZD amounts are not published on the web pricing pages.
Local currency conversion occurs during payment processing if you purchase via the website.
Your consumer rights in New Zealand
Key legal protections
Under the New Zealand Consumer Guarantees Act (CGA) 1993, businesses cannot contract out of consumer protections such as reasonable care and skill.
CGA remedies can include refunds or other remedies where a service fails to meet guarantees for consumer purchases.
Digital services and interpretation
Digital content and services may have limited return options once delivered; Standards NZ notes digital products often have no refunds unless defective.
Jotform’s 30-day money-back policy does not override CGA guarantees; NZ consumers still retain legal rights, but practical remedies for delivered digital services may be limited.
Customer experiences
Positive feedback
- Users praise the intuitive drag-and-drop interface and a wide range of templates and integrations such as Google Sheets.
- Trustpilot reviews show generally high satisfaction with usability, flexibility, and customizability.
Negative feedback
- Some users report slow or insufficient enterprise-level support, especially for critical-access issues.
- Other complaints include dissatisfaction with refunds or account-access problems reported on review sites.
Documentation checklist
What to gather before cancelling
- Account email and username used to purchase the subscription.
- Order or invoice number, date of payment, and payment method details.
- Screenshots of billing page, subscription status, and any relevant error messages.
What to include in a refund request
- Clear statement of the cancellation and refund request with relevant dates.
- Proof of purchase (invoice or receipt) and supporting reasons if requesting a discretionary refund.
- Preferred contact email and any case or ticket numbers from prior support interactions.
Common mistakes
Canceling in the wrong place
A common error is attempting to cancel a subscription from within the Jotform mobile app when the purchase was made through Google Play or Apple.
If the store processed payment, you must cancel through that store to stop future billing.
Missing documentation or timing
Users sometimes request refunds without invoice numbers or proof of purchase which slows processing.
Also, requesting a refund after the 30-day window or for non-refundable add-ons can lead to denial; check timing and add-on rules first.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund policy | Typical processing time |
|---|---|---|---|
| Web (direct via Jotform) | Account Settings → Billing → Change Plan → Downgrade to Starter (Free); then submit refund request to support. | 30-day money-back for direct purchases; other refunds discretionary. | About 7 - 10 business days after approval for direct web refunds. |
| Google Play (Android) | Cancel subscription in the Google Play Store; Jotform cannot cancel for you. | Refunds processed via Google Play refund process; Jotform cannot issue these refunds. | Subject to Google Play processing and policy timelines. |
| Apple App Store (iOS) | Cancel subscription through your Apple ID subscriptions in the App Store. | Refunds are subject to Apple’s refund policy and handled by Apple. | Subject to Apple processing and policy timelines. |
After cancelling
Follow-up actions
- Confirm cancellation email or subscription status in your account or app store.
- Download or export any form data or submissions you need before limits change.
Helpful links
- Jotform Billing / Account Settings
- Jotform Contact / Support
- Google Play refund & cancellation help
- Apple App Store refund & cancellation help
Address
Corporate mailing address
Jotform, Inc.
4 Embarcadero Center, Suite 780
San Francisco, CA 94111
Notes
There is no dedicated New Zealand postal address for Jotform cancellations listed in available resources.
Use the support links above for the fastest cancellation and refund handling for your region.
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FAQ
Avviso importante riguardo ai limiti del servizio
Per trasparenza e prevenzione, è essenziale ricordare i limiti inerenti a ogni servizio di invio dematerializzato, anche quando è marcato temporalmente, tracciato e certificato. Le garanzie riguardano l'invio e la prova tecnica, ma mai il comportamento, la diligenza o le decisioni del destinatario.
Attenzione, Postclic non può:
- garantire che il destinatario riceva, apra o prenda conoscenza della tua e-mail.
- garantire che il destinatario tratti, accetti o esegua la tua richiesta.
- garantire l'esattezza o la completezza del contenuto redatto dall'utente.
- garantire la validità di un indirizzo errato o non aggiornato.
- impedire una contestazione del destinatario sulla portata giuridica della posta.