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Cancel KAJABI
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Kajabi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Kajabi: Easy Method
What is Kajabi
Overview
Kajabi is an all-in-one digital platform for building websites, hosting online courses, managing email marketing, taking payments and automations.
Who uses it
Small businesses, course creators and coaches use Kajabi to sell digital products and manage members without stitching multiple tools together.
How to cancel Kajabi
Cancel via the Kajabi website (recommended)
- Sign in to your Kajabi account on the web.
- Go to Account Settings → Subscription & Billing → Change Plan → Cancel subscription.
- Follow the on-screen confirmation to cancel future payments.
- You can undo the cancellation from the same settings page before the end of the current billing or trial period.
Cancel mobile in-app subscriptions
- For iOS (App Store): cancel via your Apple ID subscriptions in Settings or the App Store - Kajabi cannot cancel App Store subscriptions for you.
- For Android (Google Play): cancel in Google Play Store subscriptions - Kajabi cannot cancel Google Play subscriptions from its website.
- If you need a refund for an in-app purchase, request it from Apple or Google and supply any tokens or receipts Kajabi requests to revoke access.
What happens when you cancel
Access and billing
Cancelling stops future payments but does not usually cut access immediately.
Your site and paid features remain active until the end of the current billing cycle or trial period.
Site status and data retention
After the billing period ends the site becomes inactive and is no longer available to members.
Data may be deleted after a retention period (Kajabi notes data may be deleted after about 90 days), so export important data promptly.
Will I get a refund?
Refunds for web purchases (direct via Kajabi)
Refunds for purchases made directly through Kajabi can be issued from your Kajabi dashboard under Sales → Payments or Transactions, or via Contacts → Purchases.
- You can refund full Cart orders or individual items, and automated refund receipts are possible.
- There is no publicly stated 14-day automatic money-back guarantee; refunds are handled case-by-case per dashboard options and seller settings.
Refunds for in-app purchases and third-party paymethods
In-app purchases via the App Store or Google Play require refunds through Apple or Google; Kajabi cannot issue those refunds itself.
- For Google Play refunds Kajabi may require the Google purchase token to revoke access correctly.
- Afterpay and Klarna via Kajabi Payments support full or partial refunds: Afterpay up to 120 days, Klarna up to 180 days; original transaction fees are not returned.
Kajabi plans and pricing
Pricing overview
Kajabi lists pricing in USD. There is no NZD-specific public pricing listed by Kajabi.
Plan details
| Plan | Price (USD) | Billing Period | Key features |
|---|---|---|---|
| Basic | USD$149/month (or USD$119/month billed annually) | Monthly / Annual | Standard Kajabi features (3 products, landing pages, email marketing, etc.) |
| Growth | USD$199/month (or USD$159/month billed annually) | Monthly / Annual | Includes advanced features like automations, affiliate program, etc. |
| Pro | USD$399/month (or USD$319/month billed annually) | Monthly / Annual | Full feature set including code editor, higher limits, etc. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act 1993 requires services to be supplied with reasonable care and skill and allows remedies if a service fails to meet guarantees.
Businesses generally cannot contract out of the CGA with blanket "no refunds" or "no change of mind" clauses for consumer transactions.
How this applies to Kajabi users in NZ
Kajabi is a digital service; NZ consumers may rely on CGA protections even if Kajabi's stated policy is restrictive.
Other laws such as the Fair Trading Act may also protect against misleading cancellation or refund terms.
Customer experiences
Positive feedback
- Users value Kajabi as an all-in-one platform combining website, course hosting, email and payments which streamlines operations.
- Many customers report helpful and responsive support, and an intuitive interface for building landing pages and funnels.
Negative feedback
- Common complaints: limitations in marketing forms (e.g., 50-field limit, limited conditional logic) and UI/UX issues for advanced marketing needs.
- Several users report difficulties contacting support, no phone line, chatbot inefficiencies, problems canceling via UI or being charged after attempted cancellation.
Documentation checklist
What to gather before cancelling
- Account email and login details.
- Subscription plan name and billing cycle details.
- Order number, transaction ID, or invoice for the payment you want refunded.
Extra items that help disputes or refunds
- Screenshots of billing charges, cancellation attempts and confirmation screens.
- For Google Play purchases: the Google purchase token and Google receipt.
- For App Store purchases: App Store receipt and Apple report reference if you request a refund from Apple.
Common mistakes
Assuming cancellation equals immediate access loss
Some users expect access to end instantly after cancelling. In most cases access continues until the end of the paid billing period or trial.
Check your billing end date and export content before that date to avoid data loss.
Trying to cancel in-app subscriptions from the Kajabi website
Users often try to cancel App Store or Google Play subscriptions via Kajabi; those must be cancelled in the respective stores.
If you request a refund from Apple/Google, provide receipts or tokens to Kajabi if they ask to revoke access properly.
Comparative recap
Quick comparison
| Item | Web (Kajabi site) | Mobile in-app (App Store / Google Play) |
|---|---|---|
| How to cancel | Account Settings → Subscription & Billing → Change Plan → Cancel subscription | Cancel via Apple ID subscriptions or Google Play subscriptions in the store |
| Refunds | Refunds possible via Kajabi dashboard (Payments / Transactions) for direct purchases | Request refunds from Apple or Google; provide receipts/tokens to Kajabi if needed |
| Access after cancel | Active until end of billing/trial period; can undo cancellation before period ends | Depends on store refund and subscription handling; store may revoke access on refund |
After cancelling
Undoing cancellation
You can usually undo a cancellation from Account Settings before the current billing cycle or trial ends to restore the subscription.
Useful links and next steps
- Kajabi Help Center - guides for cancellation, refunds and account settings.
- Apple Support - cancel App Store subscriptions or request refunds.
- Google Play Help - cancel subscriptions or request refunds from Google Play.
- Consumer Protection (New Zealand) - guidance on your rights and the Consumer Guarantees Act.
Address
New Zealand mailing address
Kajabi does not provide a New Zealand postal cancellation address for account cancellation or refund requests.
How to contact for account issues
All cancellations and account management must be done via your Kajabi account settings on the web or the appropriate app store for in-app subscriptions.
For unresolved disputes, use Kajabi support via the Help Center and cite NZ consumer rights if relevant.