Cancel Keeptruckin: Step-by-Step Guide

What is Keeptruckin

Overview

KeepTruckin (now trading as Motive in some regions) provides fleet management and electronic logging solutions, combining hardware and subscription software to track vehicles, drivers, and compliance.

Services typically include telematics devices, a web platform and mobile apps used by fleets for routing, hours-of-service and vehicle diagnostics.

Service model

KeepTruckin operates on a subscription model for software services and sells hardware devices separately in many cases.

Terms of service and billing are governed by the provider’s Terms and may include auto-renewal and fixed-term commitments.

How to cancel Keeptruckin

Required notice and contact methods

• Email support: [email protected]. Public Terms indicate at least 30 days’ notice is required to end a subscription at natural expiry.
• Phone (US): call 1-855-434-3564 to request cancellation or opt out of auto-renewal, per archived Terms.
• Termination for convenience may be initiated by KeepTruckin; they state they will provide prorated refunds if they cancel.

Step-by-step cancellation (recommended)

• Step 1: Locate your account and subscription details, invoice numbers and renewal date.
• Step 2: Send an email to [email protected] stating your request to cancel and the effective date, at least 30 days before term end if you want to stop at expiry.
• Step 3: If applicable, call 1-855-434-3564 to follow up and request confirmation of cancellation.
• Step 4: Keep written confirmation (email) and save any cancellation reference numbers or screenshots.
• Step 5: If you subscribe via Apple App Store or Google Play, cancel the subscription through the platform as well and retain proof; Terms still apply.

What happens when you cancel

Access and service termination

When a cancellation takes effect, access to subscription features typically ends at the end of the paid term unless a mid-term termination has other terms.

Mid-term cancellations may incur charges for the remainder of the term under the Terms of Service.

Data and account handling

Export important records (logs, invoices, driver records) before access ends. The provider’s policies determine retention and deletion timelines.

If you have hardware, device connectivity may stop functioning once the associated subscription or service ends.

Will I get a refund?

General policy

Archived Terms do not promise a blanket 14-day cooling-off refund for subscriptions. Automated refunds are not guaranteed in general.

Subscriptions usually auto-renew at the then-current rate unless you opt out prior to renewal.

Common exceptions

• Material defect: If diagnostics confirm a hardware or service defect, KeepTruckin states they will issue a prorated refund for the period service was inoperative.
• Provider cancellation: If KeepTruckin terminates for convenience, they state they will refund prepaid fees on a prorated basis.
• Hardware order cancellations: If KeepTruckin cancels an order after billing, they state they will refund the billed amount.

Keeptruckin plans and pricing

Pricing availability

No publicly listed New Zealand pricing (NZD) was found in the verified sources for 2024/2025.

Pricing appears to be region-locked or provided on inquiry; contact sales for a quote.

Summary table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, goods and services must be of acceptable quality, fit for purpose, and provided with reasonable care and skill when purchased by consumers.

If a service is faulty or not provided, CGA can entitle consumers to remedies, including repair, replacement or refund, even if the provider’s Terms do not expressly allow it.

Fair Trading Act and dispute options

If cancellation, auto-renewal or refund practices are misleading, the Fair Trading Act may apply and you can raise concerns with the Commerce Commission.

Consumer NZ and the Commerce Commission can provide guidance or escalate complaints. Business-purpose purchases may have different coverage under the CGA.

Customer experiences

Positive feedback

Some reviewers (e.g., Capterra) rate Motive/KeepTruckin highly for ease of use, customer support and overall value.

These reviews note useful features for fleet management and positive onboarding experiences for some customers.

Common complaints

Public reviews on Trustpilot and other complaint sites report difficulties cancelling, unexpected renewal charges, and slow or unhelpful customer support.

Other complaints mention long-term contracts, refund delays and billing disputes; keep records to help resolve issues.

Documentation checklist

Essential items to gather

• Account name and account ID or subscription ID.
• Recent invoices, renewal dates and payment method details.
• Order numbers for any hardware purchased.
• Copies of Terms of Service or links showing required notice periods.

Communication evidence

• Saved emails or screenshots of cancellation requests and confirmations.
• Phone call records: date, time, person spoken to and call reference if provided.
• Diagnostic reports if claiming a material defect for a refund.

Common mistakes

Missing required notice

Not giving the minimum notice (archived Terms indicate 30 days for term-end cancellation) can result in automatic renewal or charges for the next term.

Always check your specific contract for exact notice requirements and deadlines.

Assuming app-store cancellation is enough

Cancelling via the App Store or Google Play may stop platform billing but does not replace sending a direct cancellation request to KeepTruckin where their Terms require direct notice.

Save confirmations from both the platform and KeepTruckin to avoid disputes.

Comparative recap

Quick comparison

After cancelling

Practical next steps

Export and securely store important logs, invoices and driver records before your access ends.

Confirm deactivation of devices and whether any hardware needs return, disposal or data wipe.

Where to get help

• KeepTruckin support: [email protected]
• Terms of Service (archived): December 2021 TOS (archived)
• Material defect policy reference: November 2017 TOS (archived)
• Hardware purchase policy (archived): Hardware purchase policy (archived)
• Apple support for subscriptions: Cancel subscriptions on iPhone, iPad, Mac or Apple TV
• Google Play support for subscriptions: Cancel subscriptions from Google Play
• Consumer NZ: consumer.org.nz
• Commerce Commission (NZ): comcom.govt.nz

Address

Legal mailing address

KeepTruckin, Inc., Attn: Legal Department, Office of the General Counsel

370 Townsend Street, San Francisco, CA 94107, United States

Notes on notices

Terms reference the US legal address for termination and arbitration notices. If you plan to send a formal notice by post, consider using the legal address above and retain proof of posting.

For faster processing, send email notice to [email protected] and keep the confirmation.