Cancellation Keeptruckin: Easy Method

What is Keeptruckin

Service overview and business model

Keeptruckin is a fleet management platform used by transport businesses for GPS tracking, electronic logs, vehicle inspections, and compliance tools. The service is now widely associated with Motive, and its platform is built around recurring subscriptions rather than one-time purchases.

If you are cancelling from the Philippines, here is the thing: many users get stuck because the service mixes software access, account billing, and fleet data in one dashboard. The truth is, Keeptruckin’s cancellation process is more complicated than it should be when auto-renewal is active and support follow-up is needed.

The Terms of Service say subscriptions renew automatically at the end of each billing period unless you cancel before renewal, and a free trial can turn into a paid plan if you do not stop it in time, "automatically renew" (keeptruckin.com). No minimum commitment period is clearly specified in the Terms of Service.

Main features users actually pay for

The paid plans focus on fleet operations, not casual consumer use. The 2019 pricing data lists Electronic Logs, Vehicle Inspections, GPS Tracking, ELD Compliance, and Geofencing in the Starter Plan at ₱1,000 monthly, with added tools like IFTA Reporting, WiFi Hotspot, Driver Coaching, Vehicle Diagnostics, and Facility Insights in the Pro Plan at ₱1,750 monthly.

For many fleet operators, the paid value is in compliance and visibility. If your team only needed tracking or basic logs during a trial, that is often a sign you should cancel before the next billing date instead of moving into a higher plan.

Availability in the Philippines

Keeptruckin has a listed office in Makati City, which matters if you want to send a written cancellation notice or formal complaint trail. Support is available through the official support center, by email at [email protected], and by phone at (855) 434-3564 with 24/7 support according to the support details.

Local frustrations are real. Some users in the Philippines report continued charges after cancellation attempts, and some say phone support is only available in English. If your team is more comfortable handling billing through written proof, email and account screenshots are safer than relying on a phone call alone.

How to cancel Keeptruckin without getting billed again

Checks to do before you click cancel

A lot of billing problems start before the cancellation itself. Users often assume the account is cancelled because they stopped using the platform, but Keeptruckin’s Terms say billing keeps renewing unless you cancel before the renewal date, "subscriptions automatically renew" (keeptruckin.com).

Before cancelling, save your current plan name, billing date, payment method, and any fleet records you may need later. Take a screenshot of your active subscription page, your invoice page, and your account profile. If a dispute happens later with your bank, GCash, Maya, or card issuer, those images help prove timing.

• Open your billing page and note the next charge date.
• Screenshot the current plan and account email.
• Export or save any logs or fleet data you still need.
• Check whether you started through the web dashboard or a mobile store.

Cancel through the web dashboard

If you subscribed directly with Keeptruckin, the main route is through your account on the web. The documented click path is: log in at keeptruckin.com, go to Account Settings, open Subscription, then click Cancel Subscription and follow the on-screen prompts, "Account Settings > Subscription > Cancel Subscription" (keeptruckin.com).

Do not stop at the first confirmation screen if the platform shows retention prompts or asks for a reason. You need the final confirmation that the subscription has been cancelled. Once you finish, save a screenshot and wait for an email confirmation. If no email arrives within the same day, contact support right away through the help center and [email protected].

This method is usually the fastest because the action is tied to your account directly. It also creates the best timestamp if the dashboard shows the cancellation date inside your subscription history.

Cancel by email, phone, or written notice

If the web option fails, use a second channel on the same day. Email [email protected] with your account email, company name, billing date, and a clear sentence asking for cancellation before the next renewal. Include screenshots of the subscription page. Support is listed as available 24/7 and phone support is (855) 434-3564.

Phone support can help, but there is a common problem for Philippine users who are not comfortable in English. If you call, ask the agent to confirm the exact cancellation date and send written confirmation by email before you end the call. Without written proof, it becomes much harder to challenge a later charge.

You can also send a written notice to the Makati address if you want an added paper trail. If you prefer a modern proof-based option, some users use a certified digital letter service such as Postclic instead of traditional registered mail because it records sending, receipt, and opening with timestamped proof. Use it as an extra layer, not as a substitute for cancelling inside the account when that option works.

What about App Store or Google Play

The research data includes App Store and Google Play cancellation paths, so some users may have billed access through a mobile store. On iPhone or iPad, open App Store, tap your profile icon, choose Subscriptions, open KeepTruckin, then tap Cancel Subscription and confirm, "App Store > Profile > Subscriptions" (support.apple.com).

On Android, open Google Play Store, open the menu, choose Subscriptions, tap KeepTruckin, then tap Cancel Subscription and confirm, "Google Play > Subscriptions > Cancel Subscription" (support.google.com). This matters because cancelling on the Keeptruckin website will not always stop a store-billed subscription.

Heads up: use the same channel where billing started. If your card statement shows Apple or Google as the merchant, cancel inside that store. If the charge appears under Keeptruckin or Motive, use the web account and support email.

After you cancel, what changes in your account

Access and auto-renewal

When you cancel, the safest assumption is that paid access remains active until the end of the current billing period, but no refund is given for unused time. The Terms say fees are non-refundable even if you cancel before the period ends, "all subscription fees are non-refundable" (keeptruckin.com).

If you do nothing, the subscription renews automatically at the end of each billing cycle. That is the most expensive mistake because a missed deadline can trigger another full monthly charge such as ₱1,000 for Starter or ₱1,750 for Pro based on the available pricing data.

Your data after cancellation

Keeptruckin’s Terms say user data may be retained after cancellation for legal or legitimate business purposes, "data may be retained for a period after cancellation" (keeptruckin.com). That means cancellation does not automatically mean immediate deletion of every record in the system.

If your fleet needs inspection logs, GPS history, or compliance records for internal reporting, export them before cancelling. Once the plan lapses, dashboard access may change, and support may not restore old views quickly enough for your deadline.

Keeptruckin refund policy and the real chances of getting money back

What the Terms say about refunds

The refund rule is strict. Keeptruckin’s Terms of Service say subscription fees are non-refundable, even if you cancel before the end of the billing period, and there is no refund for any unused portion, "no refunds are provided after cancellation" (keeptruckin.com).

In plain language, if your plan renews today and you cancel tomorrow, you should expect to keep access for the paid period but not get your money back. Most user complaints line up with this rule, especially when people expected a pro-rated refund after stopping early.

Your rights in the Philippines and refund requests

For users in the Philippines, the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792 are the main consumer laws to know. There is no universal cooling-off period for all online subscriptions, and Keeptruckin’s own Terms do not offer a specific cooling-off period or withdrawal right.

If the issue is a billing error rather than buyer’s remorse, you still have a practical path. The Terms say a billing error may be corrected and a refund or credit may be issued at the company’s discretion, "may issue a refund or credit at its discretion" (keeptruckin.com). That is your strongest refund angle.

How to ask for a refund step by step

Send one concise email to [email protected] with your account email, invoice date, charge amount, last four digits of the card if relevant, and screenshot proof of cancellation. State whether the problem is duplicate billing, charge after cancellation, or trial conversion after the wrong date. Ask for written confirmation within 24 hours.

If your payment was through Apple or Google, use their refund tools inside the same store account because the merchant of record may be Apple or Google rather than Keeptruckin. If your payment was direct, follow up by phone at (855) 434-3564 after sending the email so the case gets logged on two channels.

Chargeback, bank dispute, GCash, and Maya

If a continued or unauthorized charge appears after cancellation, a chargeback is the last resort. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction with their bank under BSP complaint procedures. Keep your cancellation screenshot, confirmation email, and statement copy together.

You can also dispute with your e-wallet provider if the payment was through GCash or Maya. For broader consumer complaints, DTI handles online subscription complaints under RA 7394. Use this path when you cancelled on time and the merchant still charged you or ignored a documented billing error.

Keeptruckin terms that affect your subscription more than most users realize

Auto-renewal, free trial, and commitment

The biggest risk in Keeptruckin’s Terms is auto-renewal. The contract says subscriptions renew at the end of each billing period unless the user cancels before the renewal date, "automatically renew at the end of each billing period" (keeptruckin.com).

The free trial also matters. The Terms say new users may start with a free trial that converts to a paid plan when the trial ends unless you cancel before expiry. No minimum commitment duration is specifically stated, which helps if you want to leave after one billing cycle, but it does not remove the need to cancel before the next charge.

Data retention, governing law, and disputes

The Terms say data may remain stored after cancellation for legal or business purposes. If your fleet records are sensitive or time-critical, save them before the account ends. Do not assume cancellation equals immediate deletion.

The contract is governed by the laws of the United States and disputes are directed to binding arbitration in San Francisco, California, "binding arbitration in San Francisco" (keeptruckin.com). For Philippine users, that is not practical for small billing disputes, which is why local complaint routes such as DTI and your bank dispute process are more realistic in day-to-day cases.

Keeptruckin plans and pricing in PHP

Current known subscription plans

The available pricing data is based on 2019 figures, so treat these as the latest verified public numbers rather than guaranteed current offers. Even so, they are useful for cancellation decisions because they show the jump from ₱1,000 to ₱1,750 per month when a business moves from Starter to Pro.

Which plan costs more and who may be overpaying

The least expensive verified plan is Starter at ₱1,000 monthly. The most expensive published recurring tier is Pro at ₱1,750 monthly, while Enterprise is custom-priced and usually aimed at larger fleets with tailored needs.

If your team mainly uses GPS tracking and logs, Pro may be more than you need. Features like driver coaching, diagnostics, and facility insights are useful, but they are not worth paying for if the fleet never uses them. That is often the easiest sign it is time to downgrade or cancel.

Billing notes before you leave

No cancellation fee or early termination fee was found in the Terms of Service. That is the good news. The bad news is the no-refund rule, so cancelling late can still cost you a full extra billing cycle.

There is no verified annual pricing in the research data, so this guide sticks to monthly figures only. If sales offered you a custom fleet contract, review your quote and invoices before cancelling because Enterprise pricing may include separate service commitments outside the public plan table.

Your rights in the Philippines when Keeptruckin billing goes wrong

Laws that matter for subscription problems

For Philippine users, the key laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. These laws help when there is misleading billing, weak disclosure, or trouble getting redress for an online service.

Keeptruckin’s Terms do not provide a specific cooling-off period or right of withdrawal. That does not mean you have no protection. It means your strongest local arguments usually involve misleading charges, failure to honor cancellation, or unauthorized recurring billing rather than a simple change of mind.

Cooling-off and withdrawal in practical terms

Philippine practice gives a seven working day cooling-off period mainly for door-to-door or direct sales. For online subscriptions, there is no universal rule that automatically gives you seven days to cancel for any reason. In short, a Keeptruckin online subscription is not guaranteed a no-questions-asked reversal after purchase.

If you joined through a free trial and forgot to cancel, the platform will likely rely on its auto-conversion rule. If you were charged after a timely cancellation, that becomes a billing dispute and your documentation matters much more than any general cooling-off argument.

How to file a complaint with DTI or your bank

Start by gathering proof: cancellation screenshots, support emails, invoice copies, and your bank or e-wallet statement. Send one final written complaint to Keeptruckin support and give a short deadline such as 48 hours for a reply.

If the charge remains unresolved, file a complaint with DTI and also contact your card issuer, GCash, or Maya for a transaction dispute. For card payments, act within 60 days from the statement date when possible. If the issue is financial transaction handling, BSP channels may also be relevant through your bank.

Useful authority contacts

For consumer issues, the main authority is DTI in the Philippines. Use the official consumer portal and document every step with dates, names, and screenshots because those details matter more than long explanations.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellation and support

Overall verdict from available reviews

Overall rating trend: 0 positive and 5 negative reviews out of 5 unique reviews. Based on the available review set, cancellation is generally difficult rather than smooth. The biggest themes are unexpected charges, poor follow-up, and confusion about whether cancellation was actually completed.

That matches the local issues already reported in the Philippines: some users saw charges after account cancellation, and some found phone support hard to use if they were not comfortable in English. To stay balanced, Keeptruckin still offers practical fleet tools and 24/7 support channels, but the cancellation experience appears weak in the current review sample.

Recurring themes and source summary

Individual review highlights

• "I had a terrible experience trying to cancel my KeepTruckin subscription. The process was extremely complicated, and I ended up being charged even after I thought I had canceled." (Reddit)
• "KeepTruckin's customer service was unresponsive when I tried to cancel. I had to contact them multiple times before I received a response, and even then, the issue wasn't resolved promptly." (TrustPilot)
• "After canceling my subscription, I noticed unexpected charges on my account. It took weeks to get a refund, and the process was frustrating." (KeepTruckin Forum)
• "I was charged hidden fees after canceling my KeepTruckin subscription. The terms were not clear, and I feel deceived by their billing practices." (App Store)
• "The cancellation process was a nightmare. I had to jump through hoops to cancel, and even then, I was charged for an additional month." (Google Play)

The documents you should keep before and after cancelling

Before cancellation

Save the basics before touching the cancel button. You need a screenshot of the Subscription page, a screenshot showing the account email, and a copy of the latest invoice or billing screen. These three items usually solve most disputes faster than a long explanation.

• Screenshot of Account Settings and Subscription
• Invoice or transaction record
• Next billing date
• Exported logs or fleet reports

For refund or dispute cases

If you ask for a refund or file a chargeback, collect the exact amount, date, payment channel, and transaction reference. A bank will usually ask for the merchant name that appears on the statement and the date you cancelled.

• Cancellation confirmation email
• Support ticket number
• Bank or card statement
• GCash or Maya transaction ID

The most common cancellation mistakes users make

Wrong channel, missed deadline, and refund assumptions

A very common mistake is cancelling on the wrong platform. If billing started through App Store or Google Play, cancelling on the Keeptruckin website may not stop the renewal. Match the cancellation channel to the merchant shown on your statement.

Another mistake is waiting until the billing day itself. Because auto-renewal happens at the end of each billing period, cancel before the next billing date, not on it. Users who miss this timing often end up paying another ₱1,000 or ₱1,750 cycle with no pro-rated refund.

Many users also assume they will get money back for unused time. The Terms do not support that expectation. Fees are generally non-refundable, so cancel for the next cycle, not because you expect a partial refund for the current one.

No proof, no follow-up, and no statement check

Some people finish the dashboard flow but never save proof. That is risky because the strongest evidence later is a screenshot of the final cancellation screen plus the confirmation email with date and time.

Another mistake is relying only on a phone call. If the support line confirms cancellation verbally, ask for written confirmation right away. Then check your bank, card, GCash, or Maya statement for at least one full billing cycle after cancellation because unexpected charges have been reported by users.

A quick comparison of your cancellation options

Methods, deadlines, fees, and difficulty

Key takeaway

The web dashboard is the most direct route when you subscribed with Keeptruckin itself. Store billing works best when Apple or Google is the merchant. Registered mail or a certified digital letter helps when you need a formal paper trail for a dispute.

No single method fits every case. The best choice depends on where billing started and how much proof you need for a possible refund fight or bank dispute.

What to do in the days after cancellation

Immediate checks and statement monitoring

Right after cancelling, verify three things on the same day: the account screen shows cancelled status, a confirmation email arrived, and your calendar has a reminder for the next expected billing date. If any of those is missing, contact support immediately.

Monitor your statement for at least one full cycle after cancellation. If an unauthorized or continued charge appears, ask your bank, GCash, Maya, or card issuer for a dispute within 60 days from the statement date when possible. DTI can handle consumer complaints tied to online subscriptions under RA 7394.

Alternatives and useful links

If you are leaving because the billing hassle is not worth it, there are workable alternatives. Track Star offers GPS fleet tracking and maintenance automation at $18 or less per vehicle per month (about ₱1,008 at roughly ₱56 per $1). Samsara is more advanced at $27 to $33 per vehicle per month (about ₱1,512 to ₱1,848), while Moto Watchdog stands out for having no monthly fees according to the available data.

• Keeptruckin support center
• Keeptruckin Terms of Service
• DTI official website
• BSP official website

Cancellation address for users in the Philippines

Physical mailing address

If you need to send a written cancellation notice or supporting documents, use the Philippine office address below:

• Suite 15, 5F Phinma Plaza, 39 Plaza Drive, Rockwell Center, Makati City, Metro Manila, Philippines 1210

Use the address for formal notice, dispute support, or records. For speed, still cancel through the web account or store billing page first because postal delivery can take 5 to 10 business days.

Best way to use the address without delaying cancellation

The practical approach is to treat postal notice as backup proof, not your main cancellation channel. Do the dashboard cancellation, send the support email, then use the Makati address only if you need an additional record for DTI, your bank, or internal company documentation.

If you are managing a fleet account, include the company name, account email, billing date, and request for written confirmation in the letter. That keeps the paper trail clean and easier to use if a charge appears later.